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Very difficult redirect


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7 replies to this topic

#1 Giggsteve8

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Posted 18 June 2011 - 01:25 PM

Hi guys--

I consider myself to be fairly well-versed in the world of malware removal, but I absolutely cannot get rid of this redirect on a friend's computer. Here's what I've done so far:

1.) Ran updated CCleaner to remove temp files.
2.) Ran a current version of Malwarebytes. Resulted in no malicious objects.
3.) Ran a current version of Superantispyware. Resulted in no malicious objects.
4.) Ran Rkill, resulted in nothing being killed.
5.) Proxy setting were enabled in Firefox; I turned these off. Redirect remains.

I am ready to post whatever logs you need, and to follow your advice.

System info: Windows 7 Enterprise, 32-bit version. Redirects occurring in Firefox 3.6.17 and Internet Explorer 8.0.7600.16385.

Really looking forward to your expert advice!

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#2 cryptodan

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Posted 18 June 2011 - 01:41 PM

Can you post the logs of the tools you have used?

#3 Giggsteve8

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Posted 18 June 2011 - 02:20 PM

Here are the malwarebytes and superantispyware logs.


Malwarebytes:
*********************************
Malwarebytes' Anti-Malware 1.51.0.1200
www.malwarebytes.org

Database version: 6888

Windows 6.1.7600
Internet Explorer 8.0.7600.16385

6/18/2011 1:48:36 PM
mbam-log-2011-06-18 (13-48-36).txt

Scan type: Full scan (C:\|)
Objects scanned: 206177
Time elapsed: 20 minute(s), 19 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


*******************************




Superantispyware log:
******************************
SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 06/18/2011 at 02:09 PM

Application Version : 4.54.1000

Core Rules Database Version : 7286
Trace Rules Database Version: 5098

Scan type : Complete Scan
Total Scan Time : 00:19:25

Memory items scanned : 697
Memory threats detected : 0
Registry items scanned : 7920
Registry threats detected : 0
File items scanned : 18294
File threats detected : 56

Adware.Tracking Cookie
C:\Users\Jenkins\AppData\Roaming\Microsoft\Windows\Cookies\jenkins@advertising[2].txt
C:\Users\Jenkins\AppData\Roaming\Microsoft\Windows\Cookies\jenkins@bs.serving-sys[1].txt
C:\Users\Jenkins\AppData\Roaming\Microsoft\Windows\Cookies\jenkins@doubleclick[2].txt
C:\Users\Jenkins\AppData\Roaming\Microsoft\Windows\Cookies\jenkins@pointroll[2].txt
C:\Users\Jenkins\AppData\Roaming\Microsoft\Windows\Cookies\jenkins@zedo[1].txt
C:\Users\Jenkins\AppData\Roaming\Microsoft\Windows\Cookies\jenkins@legolas-media[2].txt
C:\Users\Jenkins\AppData\Roaming\Microsoft\Windows\Cookies\jenkins@www.burstnet[2].txt
C:\Users\Jenkins\AppData\Roaming\Microsoft\Windows\Cookies\jenkins@r1-ads.ace.advertising[2].txt
C:\Users\Jenkins\AppData\Roaming\Microsoft\Windows\Cookies\jenkins@media6degrees[1].txt
C:\Users\Jenkins\AppData\Roaming\Microsoft\Windows\Cookies\jenkins@imrworldwide[2].txt
C:\Users\Jenkins\AppData\Roaming\Microsoft\Windows\Cookies\jenkins@ads.pubmatic[1].txt
C:\Users\Jenkins\AppData\Roaming\Microsoft\Windows\Cookies\jenkins@mediadakine[1].txt
C:\Users\Jenkins\AppData\Roaming\Microsoft\Windows\Cookies\jenkins@interclick[2].txt
C:\Users\Jenkins\AppData\Roaming\Microsoft\Windows\Cookies\jenkins@ads.parkingpath[1].txt
C:\Users\Jenkins\AppData\Roaming\Microsoft\Windows\Cookies\jenkins@ru4[2].txt
C:\Users\Jenkins\AppData\Roaming\Microsoft\Windows\Cookies\jenkins@apmebf[2].txt
C:\Users\Jenkins\AppData\Roaming\Microsoft\Windows\Cookies\jenkins@mediaplex[1].txt
C:\Users\Jenkins\AppData\Roaming\Microsoft\Windows\Cookies\jenkins@a1.interclick[2].txt
C:\Users\Jenkins\AppData\Roaming\Microsoft\Windows\Cookies\jenkins@realmedia[1].txt
C:\Users\Jenkins\AppData\Roaming\Microsoft\Windows\Cookies\jenkins@adxpose[1].txt
C:\Users\Jenkins\AppData\Roaming\Microsoft\Windows\Cookies\jenkins@network.realmedia[1].txt
C:\Users\Jenkins\AppData\Roaming\Microsoft\Windows\Cookies\jenkins@mediabrandsww[1].txt
C:\Users\Jenkins\AppData\Roaming\Microsoft\Windows\Cookies\jenkins@xml.trafficengine[1].txt
C:\Users\Jenkins\AppData\Roaming\Microsoft\Windows\Cookies\jenkins@revsci[1].txt
C:\Users\Jenkins\AppData\Roaming\Microsoft\Windows\Cookies\jenkins@serving-sys[2].txt
C:\Users\Jenkins\AppData\Roaming\Microsoft\Windows\Cookies\jenkins@educationcom.112.2o7[1].txt
C:\Users\Jenkins\AppData\Roaming\Microsoft\Windows\Cookies\jenkins@citi.bridgetrack[2].txt
C:\Users\Jenkins\AppData\Roaming\Microsoft\Windows\Cookies\jenkins@ad.yieldmanager[1].txt
C:\Users\Jenkins\AppData\Roaming\Microsoft\Windows\Cookies\jenkins@specificclick[1].txt
C:\Users\Jenkins\AppData\Roaming\Microsoft\Windows\Cookies\jenkins@ads.undertone[2].txt
C:\Users\Jenkins\AppData\Roaming\Microsoft\Windows\Cookies\jenkins@casalemedia[1].txt
C:\Users\Jenkins\AppData\Roaming\Microsoft\Windows\Cookies\jenkins@content.yieldmanager[3].txt
C:\Users\Jenkins\AppData\Roaming\Microsoft\Windows\Cookies\jenkins@cdn.jemamedia[1].txt
C:\Users\Jenkins\AppData\Roaming\Microsoft\Windows\Cookies\jenkins@atdmt[2].txt
C:\Users\Jenkins\AppData\Roaming\Microsoft\Windows\Cookies\jenkins@trafficmp[2].txt
C:\Users\Jenkins\AppData\Roaming\Microsoft\Windows\Cookies\jenkins@enhance[2].txt
C:\Users\Jenkins\AppData\Roaming\Microsoft\Windows\Cookies\jenkins@questionmarket[2].txt
C:\Users\Jenkins\AppData\Roaming\Microsoft\Windows\Cookies\jenkins@lucidmedia[1].txt
C:\Users\Jenkins\AppData\Roaming\Microsoft\Windows\Cookies\jenkins@search.hippofind[1].txt
C:\Users\Jenkins\AppData\Roaming\Microsoft\Windows\Cookies\jenkins@insightexpressai[1].txt
C:\Users\Jenkins\AppData\Roaming\Microsoft\Windows\Cookies\jenkins@tribalfusion[1].txt
C:\Users\Jenkins\AppData\Roaming\Microsoft\Windows\Cookies\jenkins@invitemedia[1].txt
C:\Users\Jenkins\AppData\Roaming\Microsoft\Windows\Cookies\jenkins@content.yieldmanager[2].txt
C:\Users\Jenkins\AppData\Roaming\Microsoft\Windows\Cookies\jenkins@statcounter[1].txt
C:\Users\Jenkins\AppData\Roaming\Microsoft\Windows\Cookies\jenkins@yieldmanager[1].txt
C:\Users\Jenkins\AppData\Roaming\Microsoft\Windows\Cookies\jenkins@adserver.adtechus[1].txt
C:\Users\Jenkins\AppData\Roaming\Microsoft\Windows\Cookies\jenkins@d.mediadakine[1].txt
C:\Users\Jenkins\AppData\Roaming\Microsoft\Windows\Cookies\jenkins@collective-media[2].txt
C:\Users\Jenkins\AppData\Roaming\Microsoft\Windows\Cookies\jenkins@ad.wsod[2].txt
C:\Users\Jenkins\AppData\Roaming\Microsoft\Windows\Cookies\jenkins@cdn1.trafficmp[1].txt
C:\Users\Jenkins\AppData\Roaming\Microsoft\Windows\Cookies\jenkins@pro-market[2].txt
C:\Users\Jenkins\AppData\Roaming\Microsoft\Windows\Cookies\jenkins@adbrite[1].txt
C:\Users\Jenkins\AppData\Roaming\Microsoft\Windows\Cookies\jenkins@fastclick[2].txt
C:\Users\Jenkins\AppData\Roaming\Microsoft\Windows\Cookies\jenkins@ads.pointroll[1].txt

Trojan.Agent/Gen-IExplorer[Fake]
C:\USERS\JENKINS\APPDATA\LOCAL\TEMP\RARSFX0\NIRD\IEXPLORE.EXE

Trojan.Agent/Gen-PEC
C:\USERS\JENKINS\APPDATA\LOCAL\TEMP\RARSFX0\PROCS\EXPLORER.EXE
************************************

#4 cryptodan

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Posted 18 June 2011 - 02:40 PM

Now GMER

GMER does not work in 64bit Mode!!!!!!

Please download GMER from one of the following locations and save it to your desktop:

  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic Full Scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.
-- If you encounter any problems, try running GMER in safe mode.
-- If GMER crashes or keeps resulting in a BSODs, uncheck Devices on the right side before scanning
.



#5 Giggsteve8

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Posted 18 June 2011 - 02:58 PM

Here is the contents of the GMER log:

************************************************
GMER 1.0.15.15640 - http://www.gmer.net
Rootkit scan 2011-06-18 14:56:01
Windows 6.1.7600 Harddisk0\DR0 -> \Device\Ide\IdeDeviceP0T0L0-0 Hitachi_HTS721080G9SA00 rev.MC4OC10H
Running: 3cdcjm5z.exe; Driver: C:\Users\Jenkins\AppData\Local\Temp\pxtiyaob.sys


---- Kernel code sections - GMER 1.0.15 ----

.text ntkrnlpa.exe!ZwSaveKeyEx + 13BD 82848569 1 Byte [06]
.text ntkrnlpa.exe!KiDispatchInterrupt + 5A2 8286D092 19 Bytes [E0, 0F, BA, F0, 07, 73, 09, ...] {LOOPNZ 0x11; MOV EDX, 0x97307f0; MOV CR4, EAX; OR AL, 0x80; MOV CR4, EAX; RET ; MOV ECX, CR3}

---- User code sections - GMER 1.0.15 ----

.text C:\Program Files\Internet Explorer\iexplore.exe[2796] USER32.dll!UnhookWindowsHookEx 76E5CC7B 5 Bytes JMP 6DCE83AA C:\Windows\system32\IEFRAME.dll (Internet Browser/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[2796] USER32.dll!CallNextHookEx 76E5CC8F 5 Bytes JMP 6DCC9D94 C:\Windows\system32\IEFRAME.dll (Internet Browser/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[2796] USER32.dll!CreateWindowExW 76E60E51 5 Bytes JMP 6DCD8187 C:\Windows\system32\IEFRAME.dll (Internet Browser/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[2796] USER32.dll!SetWindowsHookExW 76E6210A 5 Bytes JMP 6DC8460B C:\Windows\system32\IEFRAME.dll (Internet Browser/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[2796] USER32.dll!DialogBoxIndirectParamW 76E84AA7 5 Bytes JMP 6DE00240 C:\Windows\system32\IEFRAME.dll (Internet Browser/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[2796] USER32.dll!DialogBoxParamW 76E8564A 5 Bytes JMP 6DBF4B87 C:\Windows\system32\IEFRAME.dll (Internet Browser/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[2796] USER32.dll!DialogBoxParamA 76E9CF6A 5 Bytes JMP 6DE001DD C:\Windows\system32\IEFRAME.dll (Internet Browser/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[2796] USER32.dll!DialogBoxIndirectParamA 76E9D29C 5 Bytes JMP 6DE002A3 C:\Windows\system32\IEFRAME.dll (Internet Browser/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[2796] USER32.dll!MessageBoxIndirectA 76EAE8C9 5 Bytes JMP 6DE00172 C:\Windows\system32\IEFRAME.dll (Internet Browser/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[2796] USER32.dll!MessageBoxIndirectW 76EAE9C3 5 Bytes JMP 6DE00107 C:\Windows\system32\IEFRAME.dll (Internet Browser/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[2796] USER32.dll!MessageBoxExA 76EAEA29 5 Bytes JMP 6DE000A5 C:\Windows\system32\IEFRAME.dll (Internet Browser/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[2796] USER32.dll!MessageBoxExW 76EAEA4D 5 Bytes JMP 6DE00043 C:\Windows\system32\IEFRAME.dll (Internet Browser/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[2796] ole32.dll!OleLoadFromStream 75965BF6 5 Bytes JMP 6DE0059E C:\Windows\system32\IEFRAME.dll (Internet Browser/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[2796] ole32.dll!CoCreateInstance 759B590C 5 Bytes JMP 6DCD8C75 C:\Windows\system32\IEFRAME.dll (Internet Browser/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[2796] WININET.dll!HttpAddRequestHeadersA 76D69ABA 5 Bytes JMP 01956B70
.text C:\Program Files\Internet Explorer\iexplore.exe[2796] WININET.dll!HttpAddRequestHeadersW 76D70848 5 Bytes JMP 01956D70
.text C:\Program Files\Internet Explorer\iexplore.exe[2796] WS2_32.dll!closesocket 75AD3BED 5 Bytes JMP 003D000A
.text C:\Program Files\Internet Explorer\iexplore.exe[2796] WS2_32.dll!recv 75AD47DF 5 Bytes JMP 003B000A
.text C:\Program Files\Internet Explorer\iexplore.exe[2796] WS2_32.dll!connect 75AD48BE 5 Bytes JMP 003C000A
.text C:\Program Files\Internet Explorer\iexplore.exe[2796] WS2_32.dll!getaddrinfo 75AD6737 5 Bytes JMP 0197000A
.text C:\Program Files\Internet Explorer\iexplore.exe[2796] WS2_32.dll!send 75ADC4C8 5 Bytes JMP 003E000A
.text C:\Program Files\Internet Explorer\iexplore.exe[2796] WS2_32.dll!gethostbyname 75AE7133 5 Bytes JMP 003F000A
.text C:\Program Files\Internet Explorer\iexplore.exe[3560] USER32.dll!CreateWindowExW 76E60E51 5 Bytes JMP 6DCD8187 C:\Windows\system32\IEFRAME.dll (Internet Browser/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[3560] USER32.dll!DialogBoxIndirectParamW 76E84AA7 5 Bytes JMP 6DE00240 C:\Windows\system32\IEFRAME.dll (Internet Browser/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[3560] USER32.dll!DialogBoxParamW 76E8564A 5 Bytes JMP 6DBF4B87 C:\Windows\system32\IEFRAME.dll (Internet Browser/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[3560] USER32.dll!DialogBoxParamA 76E9CF6A 5 Bytes JMP 6DE001DD C:\Windows\system32\IEFRAME.dll (Internet Browser/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[3560] USER32.dll!DialogBoxIndirectParamA 76E9D29C 5 Bytes JMP 6DE002A3 C:\Windows\system32\IEFRAME.dll (Internet Browser/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[3560] USER32.dll!MessageBoxIndirectA 76EAE8C9 5 Bytes JMP 6DE00172 C:\Windows\system32\IEFRAME.dll (Internet Browser/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[3560] USER32.dll!MessageBoxIndirectW 76EAE9C3 5 Bytes JMP 6DE00107 C:\Windows\system32\IEFRAME.dll (Internet Browser/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[3560] USER32.dll!MessageBoxExA 76EAEA29 5 Bytes JMP 6DE000A5 C:\Windows\system32\IEFRAME.dll (Internet Browser/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[3560] USER32.dll!MessageBoxExW 76EAEA4D 5 Bytes JMP 6DE00043 C:\Windows\system32\IEFRAME.dll (Internet Browser/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[3560] WININET.dll!HttpAddRequestHeadersA 76D69ABA 5 Bytes JMP 002C6B70
.text C:\Program Files\Internet Explorer\iexplore.exe[3560] WININET.dll!HttpAddRequestHeadersW 76D70848 5 Bytes JMP 002C6D70

---- User IAT/EAT - GMER 1.0.15 ----

IAT C:\Program Files\IObit\IObit Malware Fighter\IMFsrv.exe[1564] @ C:\Windows\system32\USER32.dll [KERNEL32.dll!CreateThread] [0044C85C] C:\Program Files\IObit\IObit Malware Fighter\IMFsrv.exe (IObit Malware Fighter Service/IObit)
IAT C:\Program Files\IObit\IObit Malware Fighter\IMFsrv.exe[1564] @ C:\Windows\system32\shell32.dll [KERNEL32.dll!QueueUserWorkItem] [0044CA60] C:\Program Files\IObit\IObit Malware Fighter\IMFsrv.exe (IObit Malware Fighter Service/IObit)
IAT C:\Program Files\IObit\IObit Malware Fighter\IMFsrv.exe[1564] @ C:\Windows\system32\SHLWAPI.dll [KERNEL32.dll!CreateThread] [0044C85C] C:\Program Files\IObit\IObit Malware Fighter\IMFsrv.exe (IObit Malware Fighter Service/IObit)
IAT C:\Program Files\IObit\IObit Malware Fighter\IMFsrv.exe[1564] @ C:\Windows\system32\SHLWAPI.dll [KERNEL32.dll!QueueUserWorkItem] [0044CA60] C:\Program Files\IObit\IObit Malware Fighter\IMFsrv.exe (IObit Malware Fighter Service/IObit)

---- Devices - GMER 1.0.15 ----

Device \Driver\ACPI_HAL \Device\00000048 halmacpi.dll (Hardware Abstraction Layer DLL/Microsoft Corporation)

AttachedDevice \Driver\volmgr \Device\HarddiskVolume1 fvevol.sys (BitLocker Drive Encryption Driver/Microsoft Corporation)
AttachedDevice \Driver\volmgr \Device\HarddiskVolume1 rdyboost.sys (ReadyBoost Driver/Microsoft Corporation)
AttachedDevice \Driver\volmgr \Device\HarddiskVolume2 fvevol.sys (BitLocker Drive Encryption Driver/Microsoft Corporation)
AttachedDevice \Driver\volmgr \Device\HarddiskVolume2 rdyboost.sys (ReadyBoost Driver/Microsoft Corporation)

---- Threads - GMER 1.0.15 ----

Thread System [4:252] 858D7E7A
Thread System [4:256] 858DA008

---- EOF - GMER 1.0.15 ----

#6 cryptodan

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Posted 18 June 2011 - 02:59 PM

Please follow the instructions in ==>This Guide<==.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include the link to this topic in your new topic and a description of your computer issues and what you have done to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Once you have created the new topic, please reply back here with a link to the new topic.

#7 Giggsteve8

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Posted 18 June 2011 - 03:33 PM

Thanks for the help so far! I've followed the guide and made a new post here:

http://www.bleepingcomputer.com/forums/topic404693.html

#8 Orange Blossom

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Posted 18 June 2011 - 03:40 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic404693.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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An ounce of prevention is worth a pound of cure

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