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#1 EMP714

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Posted 18 June 2011 - 12:53 AM

I'm posting this as instructed by cryptodan. My other thread is located Here.

My problems are pretty varied but I'll try and be as descriptive as I can. I'm not at all what you'd consider a computer whiz but I'll try and answer any questions you may have.

This all started back in mid-April. My computer, a three or four year old Acer 5335-2257 Laptop with Vista, started acting a bit odd. It was freezing a lot, crashing from time to time, and my scanners would pop things up often. I tried using different scanners; AVG 2011, Malwarebytes Anti-Malware, SUPERAntiSpyware and Spybot-SD but they couldn't find anything with the exception of SAS which found multiple Trojans every time but even after cleaning and restarting they never went away. I used the disc I got with my Laptop and reset it to factory settings and that worked for a few days but it started all over. Another factory reset didn't help either and things seemed to have gotten worse as I encountered blue screens everyday coupled with freezes and Google redirects. On top of that there were other odd things, for example I couldn't go to the switch user screen as it just went black followed by a popup saying something to the effect of "Cannot list security options". Over the past week it's gotten worse still. I now get blue screens over ten times a day.

I think that sums up about all my problems, although there may be other details I forgot in my other post.

As per cryptodan's instructions I followed the instructions listed Here. I'll attach the Attach.txt and the Ark.txt.


Thanks to anyone who can help!

Attached Files



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#2 EMP714

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Posted 22 June 2011 - 04:12 PM

Just wanted to add something:

Noticed my audio has been acting odd recently as well, don't know if it's unrelated but I thought I'd mention it.

One of the things AVG finds several times a day is something called "Setup.EXE" in my Temp folder and every time it comes up I move it to the virus vault. About two days ago however AVG started asking if it was okay to allow it to access the internet, but I denied it having remembered the name. As soon as I deny it AVG then pops up asking it I want to quarantine which I always do.

I've noticed my C drive leaking space recently at an alarming rate, about 3GB a day. I have very few things installed, hardly and pics or music and no videos so I was confused as to where the space was going. After some searching I found 7 files in my temp folder with odd names, starting with WER and then four characters consisting of numbers and letters. I Googled around and found it was safe to delete them, which I did, but I also read it was unusual for them to be close to a Gig where as most of mine were upwards of two Gigs each. Again, I'm unsure if these were related to my virus but I thought it would be safe to mention them.

Finally Windows seems to update daily now. It used to update like once a week but now it seems that ever time I turn the computer on, after the usual 3 or 4 blue screens in a row, it starts the automatic update.

#3 gringo_pr

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Posted 23 June 2011 - 02:58 AM

Hello and Welcome to the forums!

My name is Gringo and I'll be glad to help you with your computer problems.

Somethings to remember while we are working together.

  • Do not run any other tool untill instructed to do so!
  • Please Do not Attach logs or put in code boxes.
  • Tell me about any problems that have occurred during the fix.
  • Tell me of any other symptoms you may be having as these can help also.
  • Do not run anything while running a fix.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

Click on the Watch Topic Button and select Immediate Notification and click on proceed, this will help you to get notified faster when I have replied and make the cleaning process faster.

In order for me to see the status of the infection I will need a new set of logs to start with.

Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

DeFogger:

  • Please download DeFogger to your desktop.

    Double click DeFogger to run the tool.
  • The application window will appear
  • Click the Disable button to disable your CD Emulation drivers
  • Click Yes to continue
  • A 'Finished!' message will appear
  • Click OK
  • DeFogger may ask you to reboot the machine, if it does - click OK
Do not re-enable these drivers until otherwise instructed.

Download DDS:

  • Please download DDS by sUBs from one of the links below and save it to your desktop:

    Posted Image
    Download DDS and save it to your desktop

    Link1
    Link2
    Link3

    Please disable any anti-malware program that will block scripts from running before running DDS.

    • Double-Click on dds.scr and a command window will appear. This is normal.
    • Shortly after two logs will appear:
    • DDS.txt
    • Attach.txt
  • A window will open instructing you save & post the logs
  • Save the logs to a convenient place such as your desktop
  • Copy the contents of both logs & post in your next reply

Scan With RKUnHooker

  • Please Download Rootkit Unhooker Save it to your desktop.
  • Now double-click on RKUnhookerLE.exe to run it.
  • Click the Report tab, then click Scan.
  • Check (Tick) Drivers, Stealth,. Uncheck the rest. then Click OK.
  • Wait till the scanner has finished and then click File, Save Report.
  • Save the report somewhere where you can find it. Click Close.
Copy the entire contents of the report and paste it in a reply here.

Note** you may get this warning it is ok, just ignore

"Rootkit Unhooker has detected a parasite inside itself!
It is recommended to remove parasite, okay?"


"just click on Cancel, then Accept".

information and logs:

  • In your next post I need the following

  • .logs from DDS
  • log from RKUnHooker
  • let me know of any problems you may have had

Gringo

I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

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#4 EMP714

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Posted 24 June 2011 - 07:52 AM

Thanks for the reply Gringo, I did as you said and will attach the Logs to this post.

I didn't really have any problems following your instructions, although I did blue screen twice; one time when downloading RKUnHooker, another when trying to start it the first time.

Attached Files



#5 gringo_pr

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Posted 24 June 2011 - 07:56 AM

Hello

I Would like you to do the following.

Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

AVG right now is very hard to shut down long enough to run our scans and is actively going after some of our tools - for this reason we are going to have to remove it until we are finished

I would like you to uninstall AVG and run their AVG removal tool - 32 bit



Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links. I want you to save it to the desktop and run it from there.

Link 1
Link 2
Link 3
1. Close any open browsers or any other programs that are open.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you recieve an error "Illegal operation attempted on a registery key that has been marked for deletion." Please restart the computer

"information and logs"

  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

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My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

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#6 EMP714

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Posted 24 June 2011 - 10:21 AM

I did all that you said, and I'm pretty sure all my security software is disabled, but when Combofix finished I blue screened and I don't have a log. Is it safe to run it again?

#7 EMP714

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Posted 24 June 2011 - 10:44 AM

After my last post I had around 4 blue screens and now my computer won't start and says I'm missing a drive or something. I'll try using my disc or something but I might be unable to reply for a bit, I'm having to use my iPod ATM.

#8 gringo_pr

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Posted 24 June 2011 - 12:08 PM

Try this please. You will need a USB drive.

Download http://unetbootin.sourceforge.net/unetbootin-xpud-windows-latest.exe & http://noahdfear.net/downloads/bootable/xPUD/xpud-0.9.2.iso to the desktop of your clean computer
  • Insert your USB drive
  • Press Start > My Computer > right click your USB drive > choose Format > Quick format
  • Double click the unetbootin-xpud-windows-387.exe that you just downloaded
  • Press Run then OK
  • Select the DiskImage option then click the browse button located on the right side of the textbox field.
  • Browse to and select the xpud-0.9.2.iso file you downloaded
  • Verify the correct drive letter is selected for your USB device then click OK
  • It will install a little bootable OS on your USB device
  • Once the files have been written to the device you will be prompted to reboot ~ do not reboot and instead just Exit the UNetbootin interface
  • After it has completed do not choose to reboot the clean computer simply close the installer
  • Next download http://noahdfear.net/downloads/driver.sh to your USB
  • Remove the USB and insert it in the sick computer
  • Boot the Sick computer
  • Press F12 and choose to boot from the USB
  • Follow the prompts
  • A Welcome to xPUD screen will appear
  • Press File
  • Expand mnt
  • sda1,2...usually corresponds to your HDD
  • sdb1 is likely your USB
  • Click on the folder that represents your USB drive (sdb1 ?)
  • Confirm that you see driver.sh that you downloaded there
  • Press Tool at the top
  • Choose Open Terminal
  • Type bash driver.sh
  • Press Enter
  • After it has finished a report will be located on your USB drive named report.txt
  • Remove the USB drive and insert back in your working computer and navigate to report.txt

    Please note - all text entries are case sensitive
Copy and paste the report.txt for my review
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

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My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

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#9 EMP714

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Posted 24 June 2011 - 12:31 PM

Sadly I do not have a USB drive. Is there a way to use a cd/DVD instead?

#10 gringo_pr

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Posted 24 June 2011 - 04:21 PM

Hello

we can start with the cd but need the jump drive to pass reports

you might be able to post the reports while booted into Xpud as it has firefox built into it - if you can then post me the reports




Download GETxPUD.exe to the desktop of your clean computer
  • Run GETxPUD.exe
  • A new folder will appear on the desktop.
  • Open the GETxPUD folder and click on the get&burn.bat
  • The program will download xpud_0.9.2.iso, and upon finished will open BurnCDCC ready to burn the image.
  • Click on Start and follow the prompts to burn the image to a CD.
  • Next download driver.sh to your USB drive
  • Remove the USB & CD and insert it in the sick computer
  • Boot the Sick computer with the CD you just burned
  • The computer must be set to boot from the CD
  • Gently tap F12 and choose to boot from the CD
  • Follow the prompts
  • A Welcome to xPUD screen will appear
  • Press File
  • Expand mnt
  • sda1,2...usually corresponds to your HDD
  • sdb1 is likely your USB
  • Click on the folder that represents your USB drive (sdb1 ?)
  • Confirm that you see driver.sh that you downloaded there
  • Press Tool at the top
  • Choose Open Terminal
  • Type bash driver.sh
  • Press Enter
  • After it has finished a report will be located on your USB drive named report.txt
  • Remove the USB drive and insert it back in your working computer and navigate to report.txt

    Please note - all text entries are case sensitive
Copy and paste the report.txt for my review
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#11 EMP714

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Posted 24 June 2011 - 05:40 PM

Okay, not sure how to explain it but I just turned the laptop on and for some unknown reason it boots as normal now. I didn't do anything to fix it, as I was asking family if they had a flash drive I could use, but it just fixed itself I suppose.

I tried to run combofix to get the logs but it seems every time I get to where it says "Preparing Logs" I blue screen. I've tried twice now.
Should I try in safemode, or do you think it would make a difference?

#12 gringo_pr

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Posted 24 June 2011 - 08:27 PM

I want you to run this tool for me next.

tdsskiller:

Please read carefully and follow these steps.
  • Download TDSSKiller and save it to your Desktop.
  • doubleclick on TDSSKiller.exe to run the application, then on Start Scan.
  • If an infected file is detected, the default action will be Cure, click on Continue.
  • If a suspicious file is detected, the default action will be Skip, click on Continue.
  • It may ask you to reboot the computer to complete the process. Click on Reboot Now.
  • If no reboot is require, click on Report. A log file should appear. Please copy and paste the contents of that file here.
  • If a reboot is required, the report can also be found in your root directory, (usually C:\ folder) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt". Please copy and paste the contents of that file here.

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#13 EMP714

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Posted 25 June 2011 - 12:19 PM

Alright, I'll attach the log to this post.

I should say that the computer blue screened during restart, as it always does on the log off screen, but since it started back up it seems to be running much faster.

Attached Files



#14 gringo_pr

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Posted 25 June 2011 - 01:55 PM

I want you to rerun combnofix for me now and if it asks to update allow it and when it finishes send me the report


gringo
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My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

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#15 EMP714

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Posted 25 June 2011 - 03:06 PM

I was able to run ComboFix without any crashes and I'll attach the log to this post.

Hope I'm not being premature in saying this, but the computer seems to be back to 100%. Thank you a million times over Gringo, without your help I would have probably gave up on this computer all together.

Attached Files






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