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Windows Media Player unable to play CDs or


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#1 MML

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Posted 17 June 2011 - 09:02 PM

I just went through the typical patch Tuesday/Wednesday stuff, then plugged in a CD to listen to it. After doing so, my computer flat-out refuses to play anything. I get an error saying Windows cannot read the file.

It can play any and all files already stored on my computer, but cannot play anything placed in the drive.

Any suggestions? I had a bluescreen a couple of days ago, but that didn't seem to do anything. It just started after the second set of patches.

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#2 cryptodan

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Posted 17 June 2011 - 09:46 PM

We need to know more about your BSODs...

Download BlueScreenView (in Zip file)

No installation required.

Unzip downloaded file and double click on BlueScreenView.exe file to run the program and When scanning is done, go to Edit > Select All.

Then go to File > Save Selected Items, and save the report as BSOD.txt.

Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

Compliments of Broni

#3 MML

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Posted 19 June 2011 - 08:22 AM

I THINK I managed to fix it by rolling back the update and then reinstalling it: Here's the results from the blue screen view:


==================================================
Dump File : 061611-100729-01.dmp
Crash Time : 6/16/2011 7:22:43 PM
Bug Check String : FILE_SYSTEM
Bug Check Code : 0x00000022
Parameter 1 : 00000000`bef00c64
Parameter 2 : 00000000`00000001
Parameter 3 : fffff880`06304468
Parameter 4 : fffff880`06303cc0
Caused By Driver : Sftfslh.sys
Caused By Address : Sftfslh.sys+956b0
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\061611-100729-01.dmp
Processors Count : 1
Major Version : 15
Minor Version : 7601
==================================================

#4 cryptodan

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Posted 19 June 2011 - 01:01 PM

Do you have Office 2010 in a virtualized environment?

#5 MML

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Posted 26 June 2011 - 03:55 AM

I definitely have Office 2010. I don't know if it's running in a Virtualized environment, though.

#6 cryptodan

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Posted 26 June 2011 - 07:46 AM

Try this fix from Microsoft: http://support.microsoft.com/kb/2077208

#7 MML

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Posted 30 June 2011 - 07:17 PM

Thank you so much! It worked like a charm!

#8 cryptodan

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Posted 30 June 2011 - 07:25 PM

You are welcome.




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