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Google Redirect /Random Audio Virus! Please help!


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3 replies to this topic

#1 elocinlynn

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Posted 17 June 2011 - 08:19 PM

Hello. I have an annoying Google Redirect Virus. I also hear random audio in the background at times which can only be stopped if I close the iexplore.exe process (that duplicates after deletion). This is my first virus that hasn't been able to be cleaned by Malwarebytes & Symantec. I have also tried running Super AntiSpyware and Sophos Anti-Root Kit. These programs are consistently picking up threats and "cleaning" them, but the same threats show up after a reboot. I'm fairly good at "using" computers, but fixing them and interpreting these logs is an entirely different story! I would like to avoid wiping it and starting over, so any help you could give me would be amazing! Thanks so much!
Nicole

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#2 Orange Blossom

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Posted 17 June 2011 - 10:57 PM

Hello,

Please follow the instructions in ==>This Guide<==. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues and what you have done to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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An ounce of prevention is worth a pound of cure

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#3 elocinlynn

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Posted 18 June 2011 - 12:07 AM

Doing it now, thanks for your help! Sorry for not seeing the guide before I posted this. Thanks again!

-Nicole

#4 Orange Blossom

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Posted 18 June 2011 - 02:46 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic404607.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




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