Ah, I see.
My apologies for the confusion.
While we understand your frustration at having to wait, please note that BleepingComputer deals with several hundred requests for assistance such as yours on a daily basis. As a result, our backlog is quite large, as are those of other comparable sites that help members with malware issues. Athough our MRT staff work on hundreds of requests each day, they are all volunteers
who contribute to helping members as time permits. No one is paid by BleepingComputer for their assistance to our members.
New and more devious malware infections are released almost daily. It then takes time for our Team to to investigate, analyze and test removal techniques before we can help members like yourself. Doing that means that we sacrifice speed of response for a quality response that will help remove the malware more effectively.
Further, our malware removal staff is comprised of team members with various levels of skill and expertise to deal with thousands of malware variants, some more complex than others. Although we try to take DDS/HJT logs in order (starting with the oldest), it is often the skill level of the particular helper and sometimes the operating system that dictates which logs get selected first. Some infections are more complicated than others and require a higher skill level to remove. Without that skill level attempted removal could result in disastrous results. In other instances, the helper may not be familiar with the operating system that you are using, since they use another. In either case, you wouldn't want someone to assist you who is not familiar with your issue and attempt to fix it, would you?Please be patient
. It may take a while to get a response but your log will be reviewed and answered as soon as possible
.We have mechanisms in place to prevent logs from being overlooked, so do not worry that you have been forgotten.
We have special mechanisms in place to prevent topics from being overlooked and every topic receives a reply in time; so do not worry that you have been overlooked. Currently there is about a 8-10 day wait for assistance; you have waited for about a day and a half. We apologize for any inconvenience, and assure you that someone will be with you as soon as possible.
We greatly appreciate your patience.
To avoid any confusion, this topic will now be closed, and will probably disappear in the next day or so. I have also deleted all your other duplicate topics except for your original one, located at http://www.bleepingcomputer.com/forums/topic404115.html
Edited by Blade Zephon, 17 June 2011 - 03:01 PM.