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Computer infected, endless reboot loop, BSOD


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#1 orangeflava

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Posted 17 June 2011 - 02:17 AM

I got a virus a few days ago and ran a malewarebytes scan. I dont remember exactly what it was but i cleaned it out and when i restarted i get a quick flash of BSOD and then it goes to the choices for safe mode, last known good configuration, and normal. If I select anything other than safe mode the computer looks like its starting then just reboots, flashes BSOD again and then comes back to the choices screen. If i select any type of safe mode it shows the drivers text screen and just stays there. I left it for a good 30 minutes and it doesnt do anything.

I recorded the BSOD with my camera phone and managed to get a set of numbers on the bottom as it flashed: stop 0x0000007e 0xc0000005

I have Windows XP Pro (don't remember if it was service pack 2 or 3), Dell XPS 400. I have the windows XP SP2 & SP3 disc handy in case i need to use it. I cannot get into windows at all, its stuck in that endless loop. I am particularly stressed because I have a wedding video on my hard drive that i need to burn to DVD! Any help would be greatly appreciated. Let me know what else you need. Thanks.

Edited by orangeflava, 17 June 2011 - 02:24 AM.


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#2 AustrAlien

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Posted 17 June 2011 - 02:34 AM

Please sit tight and be patient.

I have requested that an experienced helper who specialises in malware-related un-bootable computers respond to your topic.

Thank you.
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#3 Elise

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Posted 17 June 2011 - 03:54 AM

Hi orangeflava,

Try this please. You will need a USB drive.

Download GETxPUD.exe to the desktop of your clean computer
  • Run GETxPUD.exe
  • A new folder will appear on the desktop.
  • Open the GETxPUD folder and click on the get&burn.bat
  • The program will download xpud_0.9.2.iso, and upon finished will open BurnCDCC ready to burn the image.
  • Click on Start and follow the prompts to burn the image to a CD.
  • Next download driver.sh to your USB drive
  • Remove the USB & CD and insert it in the sick computer
  • Boot the Sick computer with the CD you just burned
  • The computer must be set to boot from the CD
  • Gently tap F12 and choose to boot from the CD
  • Follow the prompts
  • A Welcome to xPUD screen will appear
  • Press File
  • Expand mnt
  • sda1,2...usually corresponds to your HDD
  • sdb1 is likely your USB
  • Click on the folder that represents your USB drive (sdb1 ?)
  • Confirm that you see driver.sh that you downloaded there
  • Press Tool at the top
  • Choose Open Terminal
  • Type bash driver.sh
  • Press Enter
  • After it has finished a report will be located on your USB drive named report.txt
  • Remove the USB drive and insert it back in your working computer and navigate to report.txt

    Please note - all text entries are case sensitive
Copy and paste the report.txt for my review

regards, Elise


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#4 orangeflava

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Posted 18 June 2011 - 01:44 PM

I get to the part where i boot from the CD image on the sick computer and xPUD appears. It says to pick a language and appears to run, but then gets stuck on a flashing screen(see flashing error link below). Did i miss something? Only thing i can think of is i burned the image with nero and not that BurnCDCC program but that shouldnt matter, right?


Flashing Error

#5 Elise

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Posted 18 June 2011 - 02:04 PM

Thats most likely caused by an incompatible video card and there is little we can do about that.

Is your XP CD a Dell OEM disk?

Can you tap F8 and select Safe Mode. Let me know what the last driver is you see on screen before the BSOD.

regards, Elise


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#6 orangeflava

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Posted 18 June 2011 - 02:11 PM

the discs i have say "already installed on your computer". do i need a different windows disc? so its a video card problem? the last driver says Mup.sys

if all else fails i really just need to get the information off the hard drive. is that possible? how can i do that? I have tons of pictures and a wedding video that i needed to burn to DVD before it crashed.

#7 Elise

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Posted 18 June 2011 - 02:16 PM

That is no problem, for that we can just make a live CD with a bit broader video support.

  • Insert the Windows XP CD-ROM into the CD-ROM drive, and then restart the computer.

  • If your PC is not booting from the CD, you need to change the boot order:
    • Restart your PC
    • As soon as you get an image, press the Setup key. This is usually F2, or Del. On some machines the key can also be a different one. It should, however, be stated on the screen which key is the setup key.
    • Once you enter the computer's BIOS, use the arrow keys and tab key to move between elements. Press enter to select an item to change.
    • Navigate to the tab, where you can set the boot order. It should be called Boot or Boot order
    • The tab should now show your current boot order.
      If the CD-drive is not at the top, please navigate to the CD-Rom drive with the keys arrows. Then move it to the top of the list. The keys for switching boot position are usually + to move up and - to move down. However they can be different, but they should be stated in the help, so that you can find them easily.
    • Once the CD-drive is on top of the boot order, navigate to Exit and select Exit saving changes.
  • Your PC should now boot from your XP-CD.
    Click to select any options that are required to start the computer from the CD-ROM drive if you are prompted.

  • When the "Welcome to Setup" screen appears, press R to start the Recovery Console.
  • When prompted to choose a windows installation, type 1 and press enter.
  • When you are prompted, type the Administrator password. If the administrator password is blank, just press ENTER.

  • A command prompt will open
Type fixmbr and press enter.

When asked to confirm, please do so.

When done, type exit and press enter to restart your computer. Let me know if it boots now.

regards, Elise


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#8 orangeflava

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Posted 18 June 2011 - 02:35 PM

the master boot record was successfully written but unfortunately i still get the same flashing screen after i select the language on xPUD

#9 Elise

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Posted 18 June 2011 - 02:40 PM

Please create a Ubuntu Live CD as explained here: https://help.ubuntu.com/community/LiveCD

Let me know if you can access your files using that.

regards, Elise


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#10 orangeflava

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Posted 18 June 2011 - 06:19 PM

ok i got ubuntu to load and i am at the desktop as of right now. i don't see my files or anything though.

#11 Elise

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Posted 19 June 2011 - 02:16 AM

The equivalent of Windows Explorer on Ubuntu is Nautilus. How to start it, is explained here: http://www.techportal.co.za/linux/176-how-to-start-nautilus-on-ubuntu

Download this file and save it to your flash drive: http://noahdfear.net/downloads/udriver.sh
Open Nautilus as explained in the link and navigate to your usb drive. Make sure you see udriver.sh
Press Alt + F2, type bash udriver.sh and press enter.
When done, post me report.txt

regards, Elise


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#12 orangeflava

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Posted 19 June 2011 - 11:47 AM

i got all the way to the point where i type "bash udriver.sh" and hit run. after that nothing seems to happen. i do see the udriver.sh file on the usb stick.

#13 Elise

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Posted 19 June 2011 - 11:53 AM

Can you try to double click the udriver.sh file?

regards, Elise


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#14 orangeflava

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Posted 19 June 2011 - 11:59 AM

yes. a bunch of text comes up

#15 Elise

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Posted 19 June 2011 - 12:04 PM

Please right click in an empty space in the USB drive contents, then click Open Terminal/Command. Type bash udriver.sh and press enter.

regards, Elise


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