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Plethora of (blank) windows opened up while working on machine


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3 replies to this topic

#1 FireAtWill

FireAtWill

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  • Local time:02:29 PM

Posted 16 June 2011 - 05:54 PM

Greetings,

I am posting on behalf of another user, who claims that all of a sudden, multiple windows (no specific Window titles) started popping up. He immediately disconnected from the network and brought it to me.

I logged in as local admin and ran a full scan using Symantec Endpoint Protection, which turned up nothing.

Then I downloaded DDS.SCR and ran it, the DDS.TXT is posted below, with the ATTACH.TXT attached.


.
DDS (Ver_2011-06-12.02) - NTFSx86
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_23
Run by Administrator at 13:45:13 on 2011-06-16
Microsoft Windows XP Professional 5.1.2600.3.1252.64.1033.18.1840.1096 [GMT 12:00]
.
AV: Symantec Endpoint Protection *Enabled/Updated* {FB06448E-52B8-493A-90F3-E43226D3305C}
.
============== Running Processes ===============
.
C:\Program Files\TrueSuite\TrueSuite.Service.exe
C:\Program Files\Fingerprint Sensor\atservice.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\Program Files\Intel\WiFi\bin\S24EvMon.exe
C:\Program Files\Symantec\Symantec Endpoint Protection\Smc.exe
svchost.exe
svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\agrsmsvc.exe
C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
C:\Program Files\Intel\WiFi\bin\EvtEng.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Intel\Intel® Management Engine Components\LMS\LMS.exe
C:\Lotus\Notes\nsd.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Lotus\Notes\ntmulti.exe
C:\Program Files\Common Files\Intel\WirelessCommon\RegSrvc.exe
C:\Program Files\TOSHIBA\RSelect\RSelSvc.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\WINDOWS\System32\NEWTScannerSvc.exe
C:\Program Files\Symantec\Symantec Endpoint Protection\Rtvscan.exe
C:\Program Files\TOSHIBA\TME3\Tmesrv31.exe
C:\Program Files\TOSHIBA\TOSHIBA DVD PLAYER\TNaviSrv.exe
C:\WINDOWS\system32\TODDSrv.exe
C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtSrv.exe
C:\Program Files\Intel\Intel® Management Engine Components\UNS\UNS.exe
C:\Program Files\UltraVNC\WinVNC.exe
C:\Program Files\Citrix\ICA Client\ssonsvr.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Symantec\Symantec Endpoint Protection\SmcGui.exe
C:\Program Files\TrueSuite\TrueSuite.TouchControl.exe
C:\WINDOWS\system32\00THotkey.exe
C:\Program Files\Apoint2K\Apoint.exe
C:\Program Files\Apoint2K\ApMsgFwd.exe
C:\Program Files\TOSHIBA\TouchED\TouchED.exe
C:\Program Files\Apoint2K\HidFind.exe
C:\Program Files\Apoint2K\Apntex.exe
C:\Program Files\Intel\WiFi\bin\ZCfgSvc.exe
C:\Program Files\Common Files\Intel\WirelessCommon\iFrmewrk.exe
C:\Program Files\TOSHIBA\ConfigFree\NDSTray.exe
C:\Program Files\TOSHIBA\TME3\TMERzCtl.EXE
C:\Program Files\TOSHIBA\TNRotate\TNRotate.exe
C:\Program Files\TOSHIBA\TME3\TMEEJME.EXE
C:\WINDOWS\system32\TFNF5.exe
C:\Program Files\TOSHIBA\TOSHIBA Zooming Utility\SmoothView.exe
C:\WINDOWS\system32\TPSODDCtl.exe
C:\WINDOWS\system32\TPSMain.exe
C:\Program Files\TrueSuite\TrueSuite.ClientAppLogonExe.exe
C:\Program Files\TOSHIBA\TOSHIBA USB Sleep and Charge Utility\TUSBSleepChargeSrv.exe
C:\Program Files\TOSHIBA\TOSHIBA Direct Disc Writer\ddwmon.exe
C:\WINDOWS\system32\wbem\unsecapp.exe
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\system32\TPSBattM.exe
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Sierra Wireless Inc\WebUpdater\TRUUpdater.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\TechSmith\Snagit 9\Snagit32.exe
C:\Program Files\TechSmith\Snagit 9\TSCHelp.exe
C:\Program Files\TechSmith\Snagit 9\SnagPriv.exe
C:\Program Files\TechSmith\Snagit 9\snagiteditor.exe
C:\Program Files\Intel\Intel® Management Engine Components\IMSS\PrivacyIconClient.exe
C:\Program Files\TOSHIBA\TOSHIBA HDD SSD Alert\TosSmartSrv.exe
C:\Program Files\TOSHIBA\TOSHIBA HDD SSD Alert\TosSENotify.exe
C:\Program Files\TOSHIBA\TPHM\TPCHSrv.exe
C:\Program Files\TOSHIBA\TPHM\TPCHWMsg.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.google.co.nz/
uInternet Settings,ProxyServer = 125.210.1.152:8080
uInternet Settings,ProxyOverride = <local>;125.210.*.*;10.210.*.*;207.176.213.139;10.214.*.*;172.30.21.*;10.215.*.*;10.100.1.*;*.ftc.co.nz;*.fhl.co.nz;11.210.*.*;192.168.214.*;ftccsg.farmers.co.nz;ftcwhttp*.*;10.216.*.*;10.220.*.*;172.30.252.*;10.211.*.*;11.211.*.*
mWinlogon: Userinit=c:\windows\system32\userinit.exe
BHO: SnagIt Toolbar Loader: {00c6482d-c502-44c8-8409-fce54ad9c208} - c:\program files\techsmith\snagit 9\SnagitBHO.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: TrueSuite Website Log On: {8590886e-ec8c-43c1-a32c-e4c2b0b6395b} - c:\program files\truesuite\TrueSuite.IEBHO.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: Snagit: {8ff5e183-abde-46eb-b09e-d2aab95cabe3} - c:\program files\techsmith\snagit 9\SnagitIEAddin.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [IMSS] "c:\program files\intel\intel® management engine components\imss\PIconStartup.exe"
mRun: [00THotkey] c:\windows\system32\00THotkey.exe
mRun: [000StTHK] 000StTHK.exe
mRun: [Apoint] c:\program files\apoint2k\Apoint.exe
mRun: [TouchED] c:\program files\toshiba\touched\TouchED.exe
mRun: [IntelZeroConfig] "c:\program files\intel\wifi\bin\ZCfgSvc.exe"
mRun: [IntelWireless] "c:\program files\common files\intel\wirelesscommon\iFrmewrk.exe" /tf Intel Wireless Tray
mRun: [NDSTray.exe] NDSTray.exe
mRun: [TMERzCtl.EXE] c:\program files\toshiba\tme3\TMERzCtl.EXE /Service
mRun: [TMESRV.EXE] c:\program files\toshiba\tme3\TMESRV31.EXE /Logon
mRun: [TNRotate] %ProgramFiles%\TOSHIBA\TNRotate\TNRotate.exe
mRun: [TOSDCR] TOSDCR.EXE
mRun: [ThpSrv] c:\windows\system32\thpsrv /logon
mRun: [TosSENotify] c:\program files\toshiba\toshiba hdd ssd alert\TosWaitSrv.exe
mRun: [TFNF5] TFNF5.exe
mRun: [SmoothView] c:\program files\toshiba\toshiba zooming utility\SmoothView.exe
mRun: [TPSODDCtl] TPSODDCtl.exe
mRun: [TPSMain] TPSMain.exe
mRun: [ClientAppLogon] c:\program files\truesuite\TrueSuite.ClientAppLogonExe.exe
mRun: [TosWaitSrv] %ProgramFiles%\TOSHIBA\TPHM\TosWaitSrv.exe
mRun: [TUSBSleepChargeSrv] %ProgramFiles%\TOSHIBA\TOSHIBA USB Sleep and Charge Utility\TUSBSleepChargeSrv.exe
mRun: [DDWMon] c:\program files\toshiba\toshiba direct disc writer\\ddwmon.exe
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [RTHDCPL] RTHDCPL.EXE
mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe"
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [TRUUpdater] "c:\program files\sierra wireless inc\webupdater\TRUUpdater.exe" /bkground
mRun: [WinVNC] "c:\program files\ultravnc\WinVNC.exe" -servicehelper
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 10.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
dRun: [CTFMON.EXE] c:\windows\system32\CTFMON.EXE
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\snagit~1.lnk - c:\program files\techsmith\snagit 9\Snagit32.exe
mPolicies-explorer: NoWelcomeScreen = 1 (0x1)
mPolicies-system: LogonType = 0 (0x0)
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1291918196093
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_23-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_23-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_23-windows-i586.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
Handler: saphtmlp - {D1F8BD1E-7967-11D2-B43A-006094B9EADB} - c:\program files\sap\frontend\sapgui\SAPHTMLP.DLL
Handler: sapr3 - {D1F8BD1E-7967-11D2-B43A-006094B9EADB} - c:\program files\sap\frontend\sapgui\SAPHTMLP.DLL
Notify: igfxcui - igfxdev.dll
STS: FencesShlExt Class: {1984dd45-52cf-49cd-ab77-18f378fea264} - c:\program files\stardock\fences\FencesMenu.dll
Hosts: 203.144.37.251 ftccsg.farmers.co.nz
Hosts: 10.215.2.102 ftccsg.farmers.co.nz
================= FIREFOX ===================
.
FF - ProfilePath -
.
============= SERVICES / DRIVERS ===============
.
R0 Thpdrv;TOSHIBA HDD Protection Driver;c:\windows\system32\drivers\thpdrv.sys [2009-6-30 29760]
R0 Thpevm;TOSHIBA HDD Protection - Shock Sensor Driver;c:\windows\system32\drivers\Thpevm.sys [2009-5-12 6528]
R1 TMEI3E;TMEI3E;c:\windows\system32\drivers\TMEI3E.sys [2010-12-10 5888]
R2 ATService;AuthenTec Fingerprint Service;c:\program files\fingerprint sensor\ATService.exe [2009-11-16 2034936]
R2 ccEvtMgr;Symantec Event Manager;c:\program files\common files\symantec shared\ccSvcHst.exe [2010-3-2 108392]
R2 ccSetMgr;Symantec Settings Manager;c:\program files\common files\symantec shared\ccSvcHst.exe [2010-3-2 108392]
R2 FPLService;TrueSuiteService;c:\program files\truesuite\TrueSuite.Service.exe [2010-2-4 108352]
R2 Lotus Notes Diagnostics;Lotus Notes Diagnostics;c:\lotus\notes\nsd.exe -svcinvoke -ini "c:\lotus\notes\notes.ini" --> c:\lotus\notes\nsd.exe -svcinvoke -ini c:\lotus\notes\notes.ini [?]
R2 rimspci;rimspci;c:\windows\system32\drivers\rimspe86.sys [2010-12-10 47104]
R2 risdpcie;risdpcie;c:\windows\system32\drivers\risdpe86.sys [2010-12-10 48128]
R2 rixdpcie;rixdpcie;c:\windows\system32\drivers\rixdpe86.sys [2010-12-10 38400]
R2 RSELSVC;TOSHIBA Modem region select service;c:\program files\toshiba\rselect\RSelSvc.exe [2009-7-8 62832]
R2 SvcNEWTScanner;NEWTScanner Service;c:\windows\system32\NEWTScannerSvc.exe [2011-6-1 78576]
R2 Symantec AntiVirus;Symantec Endpoint Protection;c:\program files\symantec\symantec endpoint protection\Rtvscan.exe [2010-3-2 2477304]
R2 tdudf;TOSHIBA UDF File System Driver;c:\windows\system32\drivers\tdudf.sys [2007-3-27 105856]
R2 Tmesrv;Tmesrv3;c:\program files\toshiba\tme3\TMESRV31.exe [2010-12-10 126976]
R2 trudf;TOSHIBA DVD-RAM UDF File System Driver;c:\windows\system32\drivers\trudf.sys [2007-2-20 134016]
R2 TVALZFL;TOSHIBA ACPI-Based Value Added Logical and General Purpose Device Filter Driver;c:\windows\system32\drivers\TVALZFL.sys [2008-5-1 4992]
R2 UNS;Intel® Management & Security Application User Notification Service;c:\program files\intel\intel® management engine components\uns\UNS.exe [2010-12-10 2320920]
R3 ATSwpWDF;AuthenTec TruePrint USB WDF Driver;c:\windows\system32\drivers\ATSwpWDF.sys [2010-12-10 671488]
R3 e1kexpress;Intel® PRO/1000 PCI Express Network Connection Driver K;c:\windows\system32\drivers\e1k5132.sys [2010-12-10 160424]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2011-5-11 105592]
R3 IFXTPM;IFXTPM;c:\windows\system32\drivers\ifxtpm.sys [2010-3-10 44800]
R3 Impcd;Impcd;c:\windows\system32\drivers\Impcd.sys [2010-12-10 132352]
R3 IntcDAud;Intel® Display Audio;c:\windows\system32\drivers\IntcDAud.sys [2010-12-10 235520]
R3 NAVENG;NAVENG;c:\progra~1\common~1\symant~1\virusd~1\20110614.001\NAVENG.SYS [2011-6-15 86008]
R3 NAVEX15;NAVEX15;c:\progra~1\common~1\symant~1\virusd~1\20110614.001\NAVEX15.SYS [2011-6-15 1542392]
R3 PGEffect;Pangu effect driver;c:\windows\system32\drivers\PGEffect.sys [2010-12-10 24064]
R3 TOSHIBA HDD SSD Alert Service;TOSHIBA HDD SSD Alert Service;c:\program files\toshiba\toshiba hdd ssd alert\TosSmartSrv.exe [2009-11-6 111960]
R3 TPCHSrv;TPCH Service;c:\program files\toshiba\tphm\TPCHSrv.exe [2010-2-6 677232]
S3 Ambfilt;Ambfilt;c:\windows\system32\drivers\Ambfilt.sys [2010-12-10 1684736]
S3 COH_Mon;COH_Mon;c:\windows\system32\drivers\COH_Mon.sys [2010-3-2 23888]
S3 SWNC8UA3;Sierra Wireless MUX NDIS Driver (UMTSA3);c:\windows\system32\drivers\swnc8ua3.sys [2009-8-12 197504]
S3 SWUMXA3;Sierra Wireless USB MUX Driver (UMTSA3);c:\windows\system32\drivers\swumxa3.sys [2009-7-22 148992]
S3 WinRM;Windows Remote Management (WS-Management);c:\windows\system32\svchost.exe -k WINRM [2008-4-15 14336]
.
=============== Created Last 30 ================
.
2011-06-16 01:35:30 607310 ------r- c:\temp\dds.scr
2011-06-16 01:35:30 4128845 ----a-w- c:\temp\CF160611.exe
2011-06-16 01:35:22 -------- d-----w- C:\Temp
2011-06-15 04:01:51 -------- d-----w- c:\documents and settings\administrator\application data\Stardock
2011-06-01 00:45:52 942832 ----a-w- c:\windows\system32\NEWT.dll
2011-06-01 00:45:43 178472 ----a-w- c:\windows\system32\NEWTScan.exe
2011-06-01 00:45:42 82672 ----a-w- c:\windows\system32\NEWTScannerCOM.exe
2011-06-01 00:45:41 78576 ----a-w- c:\windows\system32\NEWTScannerSvc.exe
.
==================== Find3M ====================
.
2010-08-18 18:36:28 626688 ----a-w- c:\program files\common files\sapconsaccess.dll
2010-08-18 18:36:28 40960 ----a-w- c:\program files\common files\DigitalSignature.ocx
2010-08-18 18:36:28 3149824 ----a-w- c:\program files\common files\sapxlhelper.dll
2010-08-18 18:36:28 192512 ----a-w- c:\program files\common files\sapconsr3.dll
.
============= FINISH: 13:45:22.82 ===============

Many thanks in advance.

Edit: Moved topic from XP to the more appropriate forum. ~ Animal

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#2 etavares

etavares

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Posted 26 June 2011 - 07:43 AM

Hello and welcome to Bleeping Computer

My name is etavares and I will be working with you to fix your computer.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

Please take note:

  • If you have since resolved the original problem you were having, we would appreciate you letting us know.
  • If you are unable to create a log because your computer cannot start up successfully please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
    • If you are unsure about any of these characteristics just post what you can and we will guide you.
  • Please tell us if you have your original Windows CD/DVD available.
  • If you are unable to perform the steps we have recommended please try one more time and if unsuccessful alert us of such and we will design an alternate means of obtaining the necessary information.
  • Once we start working together, please reply back within 3 days or this thread may be closed so we can help others who are waiting. If you will be unable to respond (e.g. vacation, travel, etc.), please let me know ahead of time.
  • Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process. Please also continue to work with me until I give you the all clear. Even if your computer appears to act better, you may still be infected.
  • If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • If you have already posted a log, please do so again as instructed below, as your situation may have changed.
  • Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan:

We need to create an OTL report,
  • Please download OTL from this link.
  • Save it to your desktop.
  • Double click on the Posted Image icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • Under the Custom Scan box paste this in:

    netsvcs
    msconfig
    drivers32 /all
    %systemroot%\system32\*.dll /lockedfiles
    %systemroot%\system32\*.sys /90
    %systemroot%\Tasks\*.job /lockedfiles
    %systemroot%\System32\config\*.sav
    %SYSTEMDRIVE%\*.*
    %systemroot%\system32\Spool\prtprocs\w32x86\*.dll
    %systemroot%\*. /mp /s
    HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate\AU
    CREATERESTOREPOINT

  • Click the Quick Scan button.
  • The scan should take a few minutes.
  • Please copy and paste both logs in your reply.


Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


We also need a new log from the GMER anti-rootkit Scanner.

Please note that if you are running a 64-bit version of Windows you will not be able to run GMER and you may skip this step.

Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice

Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


In your reply, please post both OTL logs and the GMER log. Thanks and again sorry for the delay.


If I don't respond within 2 days, please feel free to PM me.
Please don't ask for help via PM. The forums are there for a reason. Please post in the forums so others may benefit as well.

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#3 FireAtWill

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Posted 26 June 2011 - 02:31 PM

Thanks for responding, but the user needed his laptop back, I have not heard anything since.

Please close this incident.

#4 etavares

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Posted 26 June 2011 - 06:38 PM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.


If I don't respond within 2 days, please feel free to PM me.
Please don't ask for help via PM. The forums are there for a reason. Please post in the forums so others may benefit as well.

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