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30-50 extra ping


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#1 Deckardkane

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Posted 16 June 2011 - 01:53 PM

Iv'e been having the same occuring problem for the past while and my isp is clueless as to what is going on, so i have decided to take it into my own hands and sign up on some forums and search for an answer.

So lately i have been getting 30-50 extra ping in all online games and its quite annoying especially in FPs games. My isp just keeps telling me online games raise your ping or something along those lines cause its my fault and not theres apparently. My specs are

Processor : AMD Phenom™ II X2 555 3.20ghz
2gbs of ram
32bit vista home premium.

If im missing any important info let me know

any help is very appreciated

http://www.pingtest.net/result/42120418.png ( I live very close to toronto)

(I posted in wrong section before)

Edited by Deckardkane, 16 June 2011 - 01:54 PM.


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#2 NpaMA

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Posted 16 June 2011 - 03:13 PM

Open up command prompt and type the following

tracert www.bleepingcomputer.com

Right click and select "mark", highlight everything in the black box and paste it in your next reply.

Do one when you're experiencing the increase latency and one when you're not.

#3 Deckardkane

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Posted 16 June 2011 - 04:19 PM

Open up command prompt and type the following

tracert www.bleepingcomputer.com

Right click and select "mark", highlight everything in the black box and paste it in your next reply.

Do one when you're experiencing the increase latency and one when you're not.


1 1 ms <1 ms <1 ms home [192.168.1.254]
2 48 ms 48 ms 50 ms 64.230.197.30
3 47 ms 48 ms 46 ms dis4-kingston08_Vlan103.net.bell.ca [64.230.221.
7]
4 62 ms 62 ms 62 ms bx5-chicagodt_xe1-0-0-0.net.bell.ca [64.230.186.
42]
5 62 ms 66 ms 64 ms te1-7.bbr01.eq01.chi01.networklayer.com [206.223
119.63]
6 68 ms 66 ms 66 ms po1.bbr02.eq01.chi01.networklayer.com [173.192.1
.171]
7 75 ms 74 ms 74 ms po3.bbr02.eq01.wdc02.networklayer.com [173.192.1
.154]
8 74 ms 74 ms 73 ms po1.cer02.sr01.wdc01.networklayer.com [173.192.1
.189]
9 75 ms 74 ms 76 ms po2.fcr01.sr01.wdc01.networklayer.com [208.43.11
.138]
10 www.bleepingcomputer.com [208.43.87.2] reports: Destination host unreachab
e.


Im always experiencing the lag

#4 NpaMA

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Posted 16 June 2011 - 05:39 PM

Run one more for me except this time do google.ca (or .com - whichever you use).

#5 Deckardkane

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Posted 16 June 2011 - 06:14 PM

Run one more for me except this time do google.ca (or .com - whichever you use).


1 1 ms 1 ms <1 ms home [192.168.1.254]
2 49 ms 48 ms 52 ms 64.230.197.30
3 46 ms 47 ms 48 ms dis4-kingston08_Vlan103.net.bell.ca [
7]
4 54 ms 54 ms 54 ms bx4-toronto63_so-1-1-0-0.net.bell.ca
142]
5 54 ms 54 ms 54 ms 74.125.48.89
6 54 ms 55 ms 64 ms 209.85.255.232
7 74 ms 72 ms 70 ms 209.85.255.235
8 75 ms 80 ms 76 ms 209.85.249.11
9 82 ms 82 ms 82 ms 209.85.248.73
10 89 ms 81 ms 84 ms 209.85.254.235
11 90 ms 84 ms 92 ms 209.85.240.57
12 79 ms 84 ms 86 ms qy-in-f147.1e100.net [74.125.91.147]

#6 NpaMA

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Posted 17 June 2011 - 03:00 AM

The connection isn't too bad. But it appears the latency is happening inside your ISP's network, so its something they will have to fix/deal with.

The reason I say this is because the latency starts at close to 50ms for the first hop and continues to go up until it reaches the server. It happened in both traceroutes which again, points to it being inside your ISP's network (considering the first hop outside of your ISP's network are completely different).

#7 Deckardkane

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Posted 18 June 2011 - 12:50 PM

The connection isn't too bad. But it appears the latency is happening inside your ISP's network, so its something they will have to fix/deal with.

The reason I say this is because the latency starts at close to 50ms for the first hop and continues to go up until it reaches the server. It happened in both traceroutes which again, points to it being inside your ISP's network (considering the first hop outside of your ISP's network are completely different).



What can i say to my isp for them to resolve this, would asking to be put on a new box change anything?

#8 NpaMA

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Posted 19 June 2011 - 01:23 AM

Honestly, they don't have to do anything. Your connection is still "acceptable" and the difference in 50ms and 70ms isn't much at all.

You can call and complain and *hope* they send the information to people "high enough up" to fix the latency, but once again I wouldn't count on it. Also, a 70ms ping with 1ms jitter should be fine with playing FPS games. If it seems "unplayable" then you probably have some other problem.

#9 Deckardkane

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Posted 19 June 2011 - 01:00 PM

Honestly, they don't have to do anything. Your connection is still "acceptable" and the difference in 50ms and 70ms isn't much at all.

You can call and complain and *hope* they send the information to people "high enough up" to fix the latency, but once again I wouldn't count on it. Also, a 70ms ping with 1ms jitter should be fine with playing FPS games. If it seems "unplayable" then you probably have some other problem.


I called my isp and eventually was talking to a "higher up" and he understood the proble, apparently they are going to fix the problem within the next 48 hours. I wish it was 50-70 ping, but most servers i would normall get 50-70 but with the extra latency im at 100ms in just about all servers, which isnt much fun haha




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