Im running windows 7 ultimate on a toshiba nb505 and yesterday some unusual things happened, will like to request help to check if it may be an infection and get it fixed if possible.
First, when inserting a usb memory i had used before it was filled with what seemed shortcuts to the files and folders already in the usb, however these strange shortcuts did not lead to any of those actual programs but rather indicated something like windows/system32 or something like that (sorry i do not have the exact destination), i was stupid enough to click on one of those shortcuts to see where it would take me, but nothing seemed to happen, i was taken nowhere in the system, i deleted the shortcuts from the usb and carried on as normal...
Later on i realized norton internet security, which was installed from factory settings with the netbook was not running, tried to run it and update it, but it wouldn´t do so, an error message appeared:
norton error 8504,104
when trying to solve this error as indicated by the norton software i realized i could not connect to several antivirus sites, including symantec´s, avast, comodo, etc... i could however browse all other sites with no trouble, including microsoft´s...
restarted my netbook and was able to initialize update and run a norton scan, nothing came up, system was deemed clean by the scan, still could not connect to antivirus sites. I then started to search over google and over the web and found several tips and info... downloaded and ran windows malicious software removal tool but again nothing was found, i read somewhere about combofix and some instructions on how to use it and i did download it and run it.. (realize just a short while ago about the not using combofix unless requested to advise here and all the other steps to follow, and i do apologize for not following the rules, i was just trying to get a quick fix and reading several forums and sites at the same time and got so many positive results reviews on combofix that i just decided to tried it...)
i have now finished running combofix and now i can connect to those antivirus companies sites i couldnt before.. updated norton and i ran a fullscan that got a system clean status again... so although the initial trouble with not connecting to those sites seems to be solved and though i have read the safety measures to follow to avoid future infections and i´m following those steps and recommendations now onwards i would like to know if i could post my combofix log here to get feedback about it and make sure everything is fine and get some further advice as to what could be recommendable next... since i did not follow the rules and steps and i just ran combofix outta despair i hope that is no obstacle to get some help on the log analysis or on further steps needed to clean my machine for good and to keep it that way in the future.
Thanks in advance for your kind attention.
Edited by infopablo00, 16 June 2011 - 01:40 PM.