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Malware & Hijacks


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#1 cvid11

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Posted 16 June 2011 - 11:14 AM

I have perfromed all of the steps required to submit logs requesting help. Please let me know which one to post first. I have several issues; hijacks, slow computer, random 100%cpu to to scvhost.exe

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#2 rigel

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Posted 16 June 2011 - 11:22 AM

If you have followed this guide: Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help, please follow the link in :step9: - Post a new malware removal request. It will automatically take you to that forum where you can post DDS and GMER logs and open a new topic window for you.

Please let me know if you need any help. Thanks!

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#3 cvid11

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Posted 16 June 2011 - 01:44 PM

Thank you for graciously pointing in right direction - I just posted where instructed

#4 hamluis

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Posted 16 June 2011 - 03:13 PM

MRL topic at http://www.bleepingcomputer.com/forums/topic404203.html/page__p__2295186#entry2295186 .

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the logs you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on, the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Now that your log is posted and you are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another Malware Removal Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.

Louis




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