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Vista runs only in safe mode


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#1 mayjacks

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Posted 16 June 2011 - 10:33 AM

Hello. My gradnson's pc Dell desktop will only run in safe mode

he has done a diagnostics and can not repair anything via diagnostics.

I think he is having problems because he let his antivirus expire, but wanted to do everything to rule out any other technical problems before installing new antivirus.

Or should we install antivirus before we do anything else such as system repair, clean install, etc.?

Thanks for your help

Mayjacks

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#2 Allan

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Posted 16 June 2011 - 10:38 AM

boot to safe mode
go to START - RUN and enter msconfig
press ENTER

When msconfig opens, go to the BOOT tab and uncheck "safe boot". Now go to the GENERAL tab and make sure "Normal Startup" is checkd. Close msconfig and reboot.

#3 TheShooter93

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Posted 18 June 2011 - 04:47 PM

I think he is having problems because he let his antivirus expire, but wanted to do everything to rule out any other technical problems before installing new antivirus.

Or should we install antivirus before we do anything else such as system repair, clean install, etc.?

Once you've followed the directions Allan gave, I suggest downloading and installing Microsoft Security Essentials.

Immediately after, do the following...

Click Start.

Go to Control Panel.

Click Program and Features (Add or Remove Programs in Windows XP).

Now uninstall the old and inactive antivirus.

CCNA R&SCCNA Security | Network+  |  B.S. - Information Technology | Cyber Security Engineer

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