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Removed virus and still have problems


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5 replies to this topic

#1 Greenspan

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Posted 15 June 2011 - 08:45 PM

At some point last week i got the Windows XP Restore virus...what a joy that was. Ultimately i was able to remove it but i had the same problems that most people experience...like all of your files being hidden. Since i removed the virus using malwarebytes ive had a number of issues. Here is a list of the AV programs ive run thus far:

Spyware seek and destroy
Malwarebytes
Rkill
Unhide.exe
Superas
Hijackthis

After the initial removal of the virus everything was kind of cool for a day...i still couldnt see my files but i could use the internet and research the problem. At some point the computer bogged down and i discovered that services.exe was running at near 100% all the time. I ran some more spyware programs and i had to use the task manager window to set their priority level to high to get them to run at all.

So now ive run all that and i still have problems. I cant boot in safe mode with or without networking...i cant open internet explorer...everything runs slow...and i have a list of program files in the start menu but they are all empty. Ive run the attrib -h /s /d and i got a bunch of error messages.

Ive rebooted about two dozen times during this process and one of those times...last night...i was shocked to see that i could open internet explorer...after the next reboot though i lost its use again. If i open internet explorer i can see it in the task manager...but it doesnt open...there is no way to view it.

Im about out of ideas at this point....help me bleepingcomputer...youre my only hope.

Edited by Blade Zephon, 15 June 2011 - 09:00 PM.
Moved from XP to AII. ~BZ


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#2 Greenspan

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Posted 16 June 2011 - 06:35 PM

I noticed today that while i have SuperAntiSpyware on the computer and was able to run it the day i downloaded it...i can no longer open it. If i double click it i can see that its in the task manager pane but the program never opens where i can see it.

#3 Broni

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Posted 16 June 2011 - 10:39 PM

With the information you have provided I believe you will need help from the malware removal team. I would like you to start a new thread and post a DDS log HERE and include a link to this thread. Please make sure that you read the information about getting started before you start your thread.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient. Help is on the way!

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#4 Explicit1

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Posted 16 June 2011 - 11:27 PM

Hello Greenspan,

I noticed your new post in the correct section. I am not a team member but in order to create the DDS log and other info in regards to your posting in that area is here. Good Luck!

http://www.bleepingcomputer.com/forums/topic34773.html

#5 Explicit1

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Posted 16 June 2011 - 11:28 PM

It is the same link Broni supplied in ABOUT GETTING STARTED. That explains how to create the reports..

#6 Orange Blossom

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Posted 17 June 2011 - 11:31 PM

Hello,

Now that you have posted a topic here: http://www.bleepingcomputer.com/forums/topic404315.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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