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windows 7 recovery scam


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#1 sailor in sw florida

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Posted 15 June 2011 - 08:10 PM

I have the mother of all viruses in my computer, It started with a message about compromised files, the only way I could proceed was to purchase a virus protection program at 59.99. I fell for it and payed, it stated it had cleaned the files. 30 minutes later the recovery scam started. I have tried everything I read in your website, it has been 8 hours trying to make the piece of crap to work. the virus does not allow me to boot with any of the suggested ways, tried all the variations on the file recommended with no avail, finally tried booting with an old recovery disk and was able to see that it was changing the names of the files to giberish and stating they were not proper files. I even tried formating the hard disk and nothing. I found the contents of the hard disk stored under giberish names, using symbols or a different languages letters. I am going crazy, besides using the pc as an achor do you have any suggestions, thanks in advance

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#2 Elise

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Posted 23 June 2011 - 10:34 AM

Hello ,
And :welcome: to the Bleeping Computer Malware Removal Forum
. My name is Elise and I'll be glad to help you with your computer problems.


I will be working on your malware issues, this may or may not solve other issues you may have with your machine.

Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.
  • The cleaning process is not instant. Logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen.
  • Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic.
  • The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.
You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.
-----------------------------------------------------------

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.
If you have already posted a log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

-------------------------------------------------------------
In the meantime please, do NOT install any new programs or update anything unless told to do so while we are fixing your problem

If you still need help, please include the following in your next reply
  • A detailed description of your problems
  • A new DDS log (don't forget attach.txt)

Thanks and again sorry for the delay.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#3 sailor in sw florida

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Posted 23 June 2011 - 11:06 AM

Elise, thanks for your help. I wish I could save the dds to my desktop but the computer is completely blank with only a cursor showing, the cursor can be moved. this appears right after I tried to boot from either the cd or ubs, the only way I can see any of the files is using a recovery disk from an older operating syustem. Any help will be appreciated. Hector

#4 Elise

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Posted 23 June 2011 - 11:40 AM

Hi, lets see if we can find the cause of this.

Try this please. You will need a USB drive.

Download GETxPUD.exe to the desktop of your clean computer
  • Run GETxPUD.exe
  • A new folder will appear on the desktop.
  • Open the GETxPUD folder and click on the get&burn.bat
  • The program will download xpud_0.9.2.iso, and upon finished will open BurnCDCC ready to burn the image.
  • Click on Start and follow the prompts to burn the image to a CD.
  • Remove the USB & CD and insert it in the sick computer
  • Boot the Sick computer with the CD you just burned
  • The computer must be set to boot from the CD
  • Gently tap F12 and choose to boot from the CD
  • Follow the prompts
  • A Welcome to xPUD screen will appear
  • Press File
  • Expand mnt
  • sda1,2...usually corresponds to your HDD
  • sdb1 is likely your USB
  • Click on the folder that represents your USB drive (sdb1 ?)
  • Press Tool at the top
  • Choose Open Terminal
  • Type the following and press enter:

    dd if=/dev/sda of=mbr.bin bs=512 count=1

  • Press Enter
  • After it has finished a file will be located on your USB drive named mbr.bin
  • Remove the USB drive and insert it back in your working computer and navigate to mbr.bin, zip it up and attach it to your next reply.

This will allow me to have a look at the MasterBootRecord of your drive and see if it is infected.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#5 sailor in sw florida

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Posted 24 June 2011 - 06:27 PM

Elise, thanks again, here is the file requested, hopefully I was able to get the info required

Attached Files

  • Attached File  mbr.zip   557bytes   1 downloads


#6 Elise

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Posted 25 June 2011 - 07:41 AM

Yes, that was what I needed to see. :)

Can you explain exactly when this screen with cursor appears?

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#7 sailor in sw florida

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Posted 25 June 2011 - 04:01 PM

As soon as I start the computer it goes into windows, does all the right noises and then it goes into the blank sceen.

#8 Elise

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Posted 25 June 2011 - 04:09 PM

Do you mean that you first see the Windows splash screen, then the black screen?

Does tapping F8 when the computer starts, bring up the Advanced Boot Options menu?

Edited by elise025, 25 June 2011 - 04:09 PM.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#9 Elise

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Posted 03 July 2011 - 08:17 AM

Hi, are you still there?

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#10 Elise

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Posted 10 July 2011 - 06:13 AM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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