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BSOD - Vista Home SP2


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6 replies to this topic

#1 RustyHavoc

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Posted 15 June 2011 - 02:15 PM

Hello. I've been having a problem with blue screens for a month or so now and finally have decided to ask for help. Help would be very much appreciated.

-Stephen



Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: d1
BCP1: 0000000000000004
BCP2: 000000000000000B
BCP3: 0000000000000001
BCP4: FFFFFA6000BC9E08
OS Version: 6_0_6002
Service Pack: 2_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\Mini060911-01.dmp
C:\Users\Stephen\AppData\Local\Temp\WER-57392-0.sysdata.xml
C:\Users\Stephen\AppData\Local\Temp\WER22CB.tmp.version.txt

------

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: a
BCP1: 0000000000000008
BCP2: 000000000000000C
BCP3: 0000000000000001
BCP4: FFFFF8000287FEE2
OS Version: 6_0_6002
Service Pack: 2_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\Mini061211-01.dmp
C:\Users\Stephen\AppData\Local\Temp\WER-55380-0.sysdata.xml
C:\Users\Stephen\AppData\Local\Temp\WEREA.tmp.version.txt

------

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 1e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF800028725BF
BCP3: 0000000000000000
BCP4: FFFFFFFFFFFFFFFF
OS Version: 6_0_6002
Service Pack: 2_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\Mini061211-02.dmp
C:\Users\Stephen\AppData\Local\Temp\WER-55895-0.sysdata.xml
C:\Users\Stephen\AppData\Local\Temp\WER902D.tmp.version.txt
HP Pavilion dv4, AMD Turion™ X2 Dual-Core Mobile RM-75 2.20 GHz, 4 GB RAM, 218 GB HDD, ATI Radeon HD 3200 Graphics, Windows Vista Home Premium 64-bit, Internet Explorer 9, gmail, avast! 6, Malwarebytes, SpywareBlaster

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#2 hamluis

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Posted 15 June 2011 - 03:12 PM

Let's try this.

Download/install BlueScreenView, http://www.nirsoft.net/utils/blue_screen_view.html .

Double-click BlueScreenView.exe file.

When scanning is done, click Edit/Select All...then File/Save Selected Items.

Save the report as BSOD.txt.

Open BSOD.txt in Notepad, copy all content and paste it into your next reply.

Louis

#3 RustyHavoc

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Posted 15 June 2011 - 03:19 PM

Ok here it is. :)

==================================================
Dump File : Mini061211-02.dmp
Crash Time : 6/12/2011 11:37:40 PM
Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x0000001e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff800`028725bf
Parameter 3 : 00000000`00000000
Parameter 4 : ffffffff`ffffffff
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+5a490
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+5a490
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\Mini061211-02.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 269,424
==================================================

==================================================
Dump File : Mini061211-01.dmp
Crash Time : 6/12/2011 11:29:32 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 00000000`00000008
Parameter 2 : 00000000`0000000c
Parameter 3 : 00000000`00000001
Parameter 4 : fffff800`0287fee2
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+5a490
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+5a490
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\Mini061211-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 269,424
==================================================

==================================================
Dump File : Mini060911-01.dmp
Crash Time : 6/9/2011 10:01:11 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`00000004
Parameter 2 : 00000000`0000000b
Parameter 3 : 00000000`00000001
Parameter 4 : fffffa60`00bc9e08
Caused By Driver : msahci.sys
Caused By Address : msahci.sys+3e08
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+5a490
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\Mini060911-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 269,424
==================================================

==================================================
Dump File : Mini060411-03.dmp
Crash Time : 6/4/2011 8:57:14 PM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff800`02a485ba
Parameter 3 : fffffa60`1682f360
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+5a490
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+5a490
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\Mini060411-03.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 269,432
==================================================

==================================================
Dump File : Mini060411-02.dmp
Crash Time : 6/4/2011 9:50:39 AM
Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x0000001e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffffa60`019168d8
Parameter 3 : 00000000`00000000
Parameter 4 : ffffffff`ffffffff
Caused By Driver : tcpip.sys
Caused By Address : tcpip.sys+1148d8
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+5a490
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\Mini060411-02.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 269,432
==================================================

==================================================
Dump File : Mini060411-01.dmp
Crash Time : 6/4/2011 12:11:09 AM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff800`0286a7f2
Parameter 3 : fffffa60`18ee8f40
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+5a490
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+5a490
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\Mini060411-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 269,432
==================================================

==================================================
Dump File : Mini060111-01.dmp
Crash Time : 6/1/2011 12:51:03 PM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff960`0014c719
Parameter 3 : fffffa60`17d3d930
Parameter 4 : 00000000`00000000
Caused By Driver : win32k.sys
Caused By Address : win32k.sys+8c719
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+5a490
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\Mini060111-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 269,432
==================================================

==================================================
Dump File : Mini053111-03.dmp
Crash Time : 5/31/2011 10:03:15 PM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffffa60`12cb4088
Parameter 3 : fffffa60`159c49f8
Parameter 4 : fffffa60`159c43d0
Caused By Driver : atikmdag.sys
Caused By Address : atikmdag.sys+1a704e
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : atikmdag.sys+2b2088
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\Mini053111-03.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 269,432
==================================================

==================================================
Dump File : Mini053111-02.dmp
Crash Time : 5/31/2011 9:55:49 PM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff800`02842d20
Parameter 3 : fffffa60`17b53f30
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+5a490
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+5a490
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\Mini053111-02.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 269,432
==================================================

==================================================
Dump File : Mini053111-01.dmp
Crash Time : 5/31/2011 9:00:09 PM
Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x0000001e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffffa60`019178fd
Parameter 3 : 00000000`00000000
Parameter 4 : ffffffff`ffffffff
Caused By Driver : tcpip.sys
Caused By Address : tcpip.sys+1148fd
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+5a490
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\Mini053111-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 262,144
==================================================




HP Pavilion dv4, AMD Turion™ X2 Dual-Core Mobile RM-75 2.20 GHz, 4 GB RAM, 218 GB HDD, ATI Radeon HD 3200 Graphics, Windows Vista Home Premium 64-bit, Internet Explorer 9, gmail, avast! 6, Malwarebytes, SpywareBlaster

#4 hamluis

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Posted 16 June 2011 - 10:37 AM

FWIW:

http://answers.microsoft.com/en-us/windows/forum/windows_vista-system/the-blue-screen-error-due-to-msahcisys-on-windows/74d38989-7925-4b0d-b695-6496375bfdfc

http://answers.microsoft.com/en-us/windows/forum/windows_7-performance/caused-by-driver-tcpipsys/f1bc669a-d15b-e011-8dfc-68b599b31bf5

I would also reinstall SP2, to eliminate possible system file corruption issues.

Louis

#5 RustyHavoc

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Posted 16 June 2011 - 10:47 PM

Ok. I did everything listed in the links you provided. All I have to do is reinstall service pack 2, but my computer seems to be stuck on the uninstallation process. This is what the screen has said for the past two hours+. "Uninstalling Service Pack: Stage 2 of 3 - 100% complete. Do not turn off your computer." What should I do?

Edit: Nevermind. I figured it out. Reinstalling SP2 now.

Edited by RustyHavoc, 16 June 2011 - 11:07 PM.

HP Pavilion dv4, AMD Turion™ X2 Dual-Core Mobile RM-75 2.20 GHz, 4 GB RAM, 218 GB HDD, ATI Radeon HD 3200 Graphics, Windows Vista Home Premium 64-bit, Internet Explorer 9, gmail, avast! 6, Malwarebytes, SpywareBlaster

#6 RustyHavoc

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Posted 18 June 2011 - 01:23 PM

I've done everything in the links provided and also reinstalled SP2. The BSOD problem still is occuring. Here is a list of the ones that happened after reinstalling SP2.

==================================================
Dump File : Mini061811-03.dmp
Crash Time : 6/18/2011 11:18:50 AM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff800`028b3042
Parameter 3 : fffffa60`1810b9d0
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+5a490
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+5a490
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\Mini061811-03.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 269,424
==================================================

==================================================
Dump File : Mini061811-02.dmp
Crash Time : 6/18/2011 11:08:35 AM
Bug Check String : CACHE_MANAGER
Bug Check Code : 0x00000034
Parameter 1 : 00000000`0005077c
Parameter 2 : fffffa60`163377a8
Parameter 3 : fffffa60`16337180
Parameter 4 : fffff800`02885ec5
Caused By Driver : volmgrx.sys
Caused By Address : volmgrx.sys+15c007a8
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+5a490
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\Mini061811-02.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 269,424
==================================================

==================================================
Dump File : Mini061811-01.dmp
Crash Time : 6/18/2011 11:05:32 AM
Bug Check String : REFERENCE_BY_POINTER
Bug Check Code : 0x00000018
Parameter 1 : 00656c6c`6174736e
Parameter 2 : fffffa80`0985ed00
Parameter 3 : 00000000`00000002
Parameter 4 : fffffa60`15233fff
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+5a490
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+5a490
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\Mini061811-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 269,424
==================================================

==================================================
Dump File : Mini061711-01.dmp
Crash Time : 6/17/2011 9:23:25 AM
Bug Check String : BAD_POOL_HEADER
Bug Check Code : 0x00000019
Parameter 1 : 00000000`00000020
Parameter 2 : fffffa80`01873b50
Parameter 3 : fffffa80`01873b50
Parameter 4 : 00000000`04000020
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+5a490
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+5a490
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\Mini061711-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 269,424
==================================================

Edited by RustyHavoc, 18 June 2011 - 01:24 PM.

HP Pavilion dv4, AMD Turion™ X2 Dual-Core Mobile RM-75 2.20 GHz, 4 GB RAM, 218 GB HDD, ATI Radeon HD 3200 Graphics, Windows Vista Home Premium 64-bit, Internet Explorer 9, gmail, avast! 6, Malwarebytes, SpywareBlaster

#7 hamluis

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Posted 19 June 2011 - 07:49 AM

Well...I see a lot of random guesses...but I don't see anything definitive, other than a potential driver/hardware problem.

I would initiate a new topic in the http://www.bleepingcomputer.com/forums/forum103.html '>Am I Infected Forum to eliminate the possibility of malware.

Louis

Edited by hamluis, 19 June 2011 - 07:53 AM.





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