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Unknown problem when starting up and freezing a lot


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3 replies to this topic

#1 bryan123456789

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Posted 15 June 2011 - 12:13 PM

I have a friend that is trying to solve a error on his computer.. it boots up fine but then after login its slow to load. and it also freezes in middle of nowhere sometimes.. now i may have like some or 1/2 year computer experince and i know how to get around certain things but not this one.

Dont i have to run the desktop in safe mode. (if so i forgot how to run it into safe mode) its a hp desktop windows pro. then what do i do from there? do i run a online virus scanner? < if so which one? i dont know if he has one on his desktop so i wondering if we should online trend micro check.

Also what else? i am not so risky meaning i am a little afraid about hijackthis or whatever you call it.

After the problem is fixed... how do i put the machine from safe mode back to normal mode?

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#2 hamluis

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Posted 15 June 2011 - 01:14 PM

What model is this HP desktop?

Have you checked the HP support page for the system model?

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#3 ramiro junior

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Posted 15 June 2011 - 01:37 PM

I'am not sure about the problem.

#4 cogs10

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Posted 15 June 2011 - 03:54 PM

first you may try system restore (in normal startup), on a date that was before this prob started.
start/all programs/accessories/system tools/system restore (choose a highlighted date on the calendar)




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