Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

virus? Even after reformat


  • Please log in to reply
5 replies to this topic

#1 MikeNorwich

MikeNorwich

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:04:45 PM

Posted 15 June 2011 - 11:43 AM

Vista 64 Ultimate, phenom 9850, mushkin pc 80004gb asus m3n HT mempipe deluxe

Hello,
I have had a problem with my pc for around 3 weeks. I have Mcafee protection running and use various measures to keep my system running smoothly. Anyway to cut to the chase I started having a problem with windows mail. It continuously opens up while I am working on tasks. It also sends me a message saying it cannot open as a precious version is still running. I sometimes receive this message very quickly and repeatedly of over 100 times. The windows mail I have reduced and put to the side in an attempt to ignore it. However it keeps reopening so while I am typing it breaks my type as I have to click on the screen to rid myself of the ever opening mail.
The steps I have taken so far....

-disable windows mail (this released a torrent of messages saying windows mail could not be opened)
-Full virus scan
-ccleaner software
-superantispyware
-vundofix
-malwarebytes
a reformat of hard drive
a repair from startup including bootrec mbr boot and mbrfix

The problem just keeps on recurring!
I do not know what to try next...

Any help/suggestions will be warmly received.

BC AdBot (Login to Remove)

 


#2 invision

invision

  • Members
  • 91 posts
  • OFFLINE
  •  
  • Local time:12:45 PM

Posted 15 June 2011 - 11:56 AM

Please follow these steps

Hello,lets first see if there is a malware here.

Please download the TDSS Rootkit Removing Tool (TDSSKiller.exe) and save it to your Desktop. <-Important!!!
Be sure to download TDSSKiller.exe (v2.5.4.0) from Kaspersky's website

  • Double-click on TDSSKiller.exe to run the tool for known TDSS variants.
    Vista/Windows 7 users right-click and select Run As Administrator.
  • If TDSSKiller does not run, try renaming it.
  • To do this, right-click on TDSSKiller.exe, select Rename and give it a random name with the .com file extension (i.e. 123abc.com). If you do not see the file extension, please refer to How to change the file extension.
  • Click the Start Scan button.
  • Do not use the computer during the scan
  • If the scan completes with nothing found, click Close to exit.
  • If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
  • Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
  • A log file named TDSSKiller_version_date_time_log.txt (i.e. TDSSKiller.2.4.0.0_27.07.2010_09.o7.26_log.txt) will be created and saved to the root directory (usually Local Disk C:).
  • Copy and paste the contents of that file in your next reply.


If TDSSKiller does not run, try renaming it. To do this, right-click on TDSSKiller.exe, select Rename and give it a random name with the .com file extension (i.e. 123abc.com). If you do not see the file extension, please refer to these[/color] instructions. In some cases it may be necessary to redownload TDSSKiller and randomly rename it before downloading and saving to the computer.


Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1
Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Troubleshoot Malwarebytes' Anti-Malware


Then this one

Lets try doing an online scan to see if it finds anything else that the other scans may have missed.

Please perform a scan with Eset Online Anti-virus Scanner.

  • If using Mozilla Firefox, you will be prompted to download and use the ESET Smart Installer. Just double-click on esetsmartinstaller_enu.exe to install.
  • Vista/Windows 7 users need to run Internet Explorer/Firefox as Administrator. To do this, right-click on the IE icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run As Administrator from the context menu.
  • Click the green Posted Image button.
  • Read the End User License Agreement and check the box:
  • Check Posted Image.
  • Click the Posted Image button.
  • Accept any security warnings from your browser and allow the download/installation of any require files.
  • Under scan settings, check Posted Image and make sure that the option Remove found threats is NOT checked.
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • Click the Start button.
  • ESET will install itself, download virus signature database updates, and begin scanning your computer.
  • The scan will take a while so be patient and do NOT use the computer while the scan is running. Keep all other programs and windows closed.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop as ESETScan.txt.
  • Push the Posted Image button, then Finish.
  • Copy and paste the contents of ESETScan.txt in your next reply. If no threats are found, there is no option to create a log.



#3 MikeNorwich

MikeNorwich
  • Topic Starter

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:04:45 PM

Posted 15 June 2011 - 04:33 PM

Hi
Thanks for your posts...really appreciate the effort!!!

Alas I have still not located the problem with these suggestions. I followed your instructions and nothing has been found...

any other ideas?

thanks Mike

Edited by MikeNorwich, 15 June 2011 - 04:34 PM.


#4 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 51,756 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:12:45 PM

Posted 16 June 2011 - 06:41 AM

This issue will require further investigation. Many of the tools we use in this forum are not capable of detecting (repairing/removing) all malware variants so more advanced tools are needed to investigate. Before that can be done you will need you to create and post a DDS log for further investigation.

Please read the "Preparation Guide".
  • If you cannot complete a step, then skip it and continue with the next.
  • In Step 7 there are instructions for downloading and running DDS which will create a Pseudo HJT Report as part of its log.
When you have done that, post your log in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the Malware Response Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. An expert will analyze your log and reply with instructions advising you what to fix. After doing this, please reply back here with a link to the new topic so we can closed this one.
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

#5 MikeNorwich

MikeNorwich
  • Topic Starter

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:04:45 PM

Posted 16 June 2011 - 02:38 PM

Hey problem solved!

The keyboard was faulty and it was repeatedly causing the windows mail to open through some error either with a shortcut fault or a dodgy key.

Thanks for your efforts...very much appreciated.

thanks Mike

#6 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 51,756 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:12:45 PM

Posted 16 June 2011 - 02:45 PM

Well that's a new one for me. Glad you got it sorted out. :thumbup2:
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users