I have AVG 2011 (bought version) installed by computer shop 2 yrs ago. Has been fine until 10 days ago and it reminded me subs would run out in so many days. When doing an update as usual, a box came on screen to tell me to download a couple of things (cant remember what but would be added to interface). I dont usually click yes but this time I did. A day or so after that an AVG box came up telling me how many days left to renewal (same as the interface was telling me) however, I could not get the box off screen by any method and it didnt have renew later option either, so I had to shut down the computer. This box appears at intervals and wont be closed.
Suspicious about this, I mailed AVG support and they asked me to do a autorunsc and post to them but I couldnt do it as it wouldn't work and they never mentioned what this rogue box could be. Eventually I did a MicroTrend Housecall full system scan and it found 17 AVG Trojans which it fixed but one suspicious file they mentioned could not be fixed. On further investigation I could not find the suspicious file that Housecall ignored which is YSIGNU~1.EXE but I am assuming it is still on my computer?
Since then I have looked into the firewall and this is on there for allow all. AVGINSTALLEDAPPX.EXE I cannot find anything on google about this so I am feeling its a baddie am I right and if so can I block it accessing through the firewall?
I also looked into the AVG10 folder and in there under the following are these four files which I find strange because the Picture It! thing is for my photo editor/camera etc but these are in the AVG10 file:
I am really needing help over all this and being a technophobe its difficult for me to do much. What I would like to know please are all the listed things Trojans/viruses etc and if so what can I do about them?
I am worried about renewing with AVG now Ive discovered all this, I can only gather that when I downloaded additional AVG things from what appeared to be a legitimate box from AVG actually downloaded the problems.
I would really appreciate your help please, someone has said that it seems like AVG support and techies dont know about this and what it is and I guess thats why they havent come up with any answers. They want me to do something to send them files and also download Gmer thingy which Im loathe to do after the AVGproci wouldnt work.
Thanks for reading this and if I can give you anymore info Ill gladly do that. My AV runs out in about 11 days so Im getting really stressed here.
Info: Win XP Service pack3
Edited by daisydo, 15 June 2011 - 09:04 AM.