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I need help to finish removing the malware on my computer.


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#1 Dlaivoind

Dlaivoind

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Posted 15 June 2011 - 04:31 AM

I don't want to get into trouble again, so I'm asking you if you would mind reading what was done already, and tell what I should do next to get my computer completely cleaned up. Smokey Services told me, I think that these files are okay, but I want to discuss them with some of my peers.(paraphrased) "I will be unavailable until Sunday night. In the meantime, we do need to clear up your Javas by removing all the old versions and intalling the most current and patched version."

I was removing the malware on my system following directions from http://www.smokey-services.eu. They had me run utilities that got my computer running. They had me to run these utilities based on what they found in the logs obtained from the utility's logs: TFC by OldTimer, ERUNT, Malwarebytes Anti-Malware, OTL, GMER, TDSSKiller, aswMBR, ComboFix, SystemLook and ESET OnlineScan. They got my computer running pretty good. I thought I was following their instructions to remove all versions of Java installed on my computer and install the latest version. They told me that the things I did violated their rules, and they banned me from their site(???) They never really explained what I did that violated their rules. They got very upset because I ran my registry cleaner (ParetoLogic PC Health Advisor). They told me that registry cleaners shouldn't be used because they do more harm than good.

These are my posts that got me banned:
<============================================================================>

I'm completely confused. "Control Panel - Programs and Features" only listed two Java updates. I searched through the Registry and found several other Java entries. I found tool named "regsearch.exe" that found many, many Java entries, that weren't listed in "Programs and Features".
I uninstalled the two entries in "Programs and Features" then re-ran RegSearch. the search results were almost identical.
I found two java folders, "c:\java" and "c:\Program Files(x86)"; these folders must have been transfered from an older computer using Laplink PCMover.
What should I do to get Java off my computer so I can reinstall the latest version?
.
.
Entries in "Control Panel - Programs and Features"
Name Publisher Installed On Size Version
Java 6 Update 20 (64-bit) Sun Microsystems, Inc 7/20/2010 90.5 MB 6.0.200
Java 6 Update 23 Sun Microsystems, Inc 7/20/2010 97.2 MB 6.0.230
.
.
Folders in "C:\Program Files (x86)\Java"
.
C:\Program Files (x86)\Java\j2re1.4.2_03 <dir> 12/18/2010 17:04
C:\Program Files (x86)\Java\jre1.5.0_06 <dir> 12/18/2010 17:05
C:\Program Files (x86)\Java\jre1.5.0_09 <dir> 12/18/2010 17:05
C:\Program Files (x86)\Java\jre1.6.0_02 <dir> 12/18/2010 17:05
C:\Program Files (x86)\Java\jre1.6.0_03 <dir> 12/18/2010 17:06
C:\Program Files (x86)\Java\jre1.6.0_04 <dir> 12/18/2010 17:06
C:\Program Files (x86)\Java\jre1.6.0_05 <dir> 12/18/2010 17:07
C:\Program Files (x86)\Java\jre1.6.0_07 <dir> 12/18/2010 17:07
.
.
Questions:
.
[li]After uninstalling the two entries in "Programs and Features", the Registry contains many entries that refer to Java. What should I do to remove them?[/li]
[li]Should I attempt to remove them manually?[/li]
[li]Should I wait until all the Java entries are removed from the Registry before installing "jre-6u24-windows-i586-s.exe"?[/li]
[li]Should I remove "C:\Java"?[/li].
.
RegSearch results
.

<===================================================================================>

This is what I did to remove and reinstall Java:
[ul]
[li]I removed both of the java folders that I found on my computer, "C\java" and "C:\Program Files(X86)\java".[/li]
[li]I ran "PareToLogic PC Health Advisor" to clean the registry. It didn't have a way for me to save a log, but I noted that 711 registry entries were deleted. Every entry I looked at referenced java.[/li]
[li]I ran RegSearch which still listed a lot of java entries.[/li]
[li]I installed "jre-6u24-windows-i586-s.exe"[/li]
[li]I ran RegSearch which still listed a lot of java entries.[/li]
[li]I ran "PareToLogic PC Health Advisor" to clean the registry. One registry entry was deleted, and it didn't reference java.[/li]
[li]I ran RegSearch with java included and jre6 excluded. I hope I understand the scan results correctly. It seems to have many entries for older versions of java that have been updated to point to the latest version of java.[/li]
[/list].

<================================================================>


Please reply back if you are willing to follow the rules to continue to receive help and only do what is instructed. Then, we can wrap up here.
.
I'm confused and a little miffed. I was trying to do only what you told me to do, and you're warning me that you've on the verge of abandoning me because I followed your instructions. If you don't want to help me anymore, I thank you for all the tremendous help you've given me, but please don't say you don't want to help me anymore because I was trying to follow your instructions to remove all the old of java and install the latest version.
.
You told me, "I will be unavailable until Sunday night. In the meantime, we do need to clear up your Javas by removing all the old versions and intalling the most current and patched version."
.
You told me to remove the old versions using Control Panel -> Programs and Features. As I explained there were only 2 Java updates listed in Programs and Features, but Regedit indicated that there were a lot more on my computer.

I tried to explain how what I saw caused me to try get the old java uninstalled an install the latest version installed like you had told me to do:
.
.
I'm completely confused. "Control Panel - Programs and Features" only listed two Java updates. I searched through the Registry and found several other Java entries. I found tool named "regsearch.exe" that found many, many Java entries, that weren't listed in "Programs and Features".
I uninstalled the two entries in "Programs and Features" then re-ran RegSearch. the search results were almost identical.
I found two java folders, "c:\java" and "c:\Program Files(x86)"; these folders must have been transfered from an older computer using Laplink PCMover.
What should I do to get Java off my computer so I can reinstall the latest version?[/color]
.
.
I created a 10 part entry to show the java entries in my registry using a program I found called RegSearch in one of the articles I read on how to remove old versions of Java.
.
Continued Reply
RegSearch results (part 1)
Windows Registry Editor Version 5.00
; Registry Search 2.0 by Bobbi Flekman 2005
; Version: 2.0.6.0
; Results at 6/10/2011 2:54:34 PM for strings:
; 'java'
; Strings excluded from search:
; (None)
; Search in:
; Registry Keys Registry Values Registry Data

.
.
I explained what I did to remove java, and posted the actual registry entries that were left in my registry following my attempt to remove the old versions and install the lastest one. I posted the registry entries so you would tell me if java was okay. It took me an awfully long time to get that information, and now you're about to drop me because I was trying so hard to do what you told me to do.
.
This is what I did to remove and reinstall Java:

I removed both of the java folders that I found on my computer, "C\java" and "C:\Program Files(X86)\java".
I ran "PareToLogic PC Health Advisor" to clean the registry. It didn't have a way for me to save a log, but I noted that 711 registry entries were deleted. Every entry I looked at referenced java.
I ran RegSearch which still listed a lot of java entries.
I installed "jre-6u24-windows-i586-s.exe"
I ran RegSearch which still listed a lot of java entries.
I ran "PareToLogic PC Health Advisor" to clean the registry. One registry entry was deleted, and it didn't reference java.
I ran RegSearch with java included and jre6 excluded. I hope I understand the scan results correctly. It seems to have many entries for older versions of java that have been updated to point to the latest version of java.

.
Here are Java entries I copied from the Registry after I removed and reinstalled Java.[/color]
.
This is the second time I've been told I violated the rules. (They came back after the first time and told me that I hadn't done anything wrong.) I really don't understand what I've done wrong. You told me you would be unavailabe until Sunday. I tried to use the time to follow your instructions. I don't know what you mean when you say that I am, "hijacking the thread with an unneeded log".

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#2 cryptodan

cryptodan

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Posted 27 June 2011 - 01:32 AM

Hello,

And welcome to BleepingComputer.com, before we can assist you with your question of: Am I infected? You will need to perform the following tasks and post the logs of each if you can.

Malwarebytes Anti-Malware

NOTEMalwarebytes is now offering a free trial of their program, if you want to accept it you will need to enter some billing information, so that at the end of the trial you would be charged the cost of the product. Please decline this offer, if you are unable to provide billing information. If you want to try it out, then provide the billing information.

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1
Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Full Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.


SUPERAntiSpyware:

Please download and scan with SUPERAntiSpyware Free

  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.

Instructions:

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.


Now GMER

GMER does not work in 64bit Mode!!!!!!

Please download GMER from one of the following locations and save it to your desktop:

  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic Full Scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.
-- If you encounter any problems, try running GMER in safe mode.
-- If GMER crashes or keeps resulting in a BSODs, uncheck Devices on the right side before scanning
.


And this as well since I saw you used a registry cleaner:

Bleeping Computer DOES NOT recommend the use of registry cleaners/optimizers for several reasons:

Registry cleaners are extremely powerful applications that can damage the registry by using aggressive cleaning routines and cause your computer to become unbootable.

The Windows registry is a central repository (database) for storing configuration data, user settings and machine-dependent settings, and options for the operating system. It contains information and settings for all hardware, software, users, and preferences. Whenever a user makes changes to settings, file associations, system policies, or installed software, the changes are reflected and stored in this repository. The registry is a crucial component because it is where Windows "remembers" all this information, how it works together, how Windows boots the system and what files it uses when it does. The registry is also a vulnerable subsystem, in that relatively small changes done incorrectly can render the system inoperable. For a more detailed explanation, read Understanding The Registry.

Not all registry cleaners are created equal. There are a number of them available but they do not all work entirely the same way. Each vendor uses different criteria as to what constitutes a "bad entry". One cleaner may find entries on your system that will not cause problems when removed, another may not find the same entries, and still another may want to remove entries required for a program to work.

Not all registry cleaners create a backup of the registry before making changes. If the changes prevent the system from booting up, then there is no backup available to restore it in order to regain functionality. A backup of the registry is essential BEFORE making any changes to the registry.

Improperly removing registry entries can hamper malware disinfection and make the removal process more difficult if your computer becomes infected. For example, removing malware related registry entries before the infection is properly identified can contribute to system instability and even make the malware undetectable to removal tools.

The usefulness of cleaning the registry is highly overrated and can be dangerous. In most cases, using a cleaner to remove obsolete, invalid, and erroneous entries does not affect system performance but it can result in "unpredictable results".

Unless you have a particular problem that requires a registry edit to correct it, I would suggest you leave the registry alone. Using registry cleaning tools unnecessarily or incorrectly could lead to disastrous effects on your operating system such as preventing it from ever starting again. For routine use, the benefits to your computer are negligible while the potential risks are great.




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