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Microsoft Antimalware+Security Center keeps turning off and Google Redirect


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17 replies to this topic

#1 Dullahan8

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Posted 14 June 2011 - 11:30 PM

I've tried a number of things with help from Blade and by my own research to try to solve it. Rather than list them all out again, they're all outlined in this thread. I hope you'll skim through it quickly at least because I made some discoveries along the way that may help in identifying the problem.

As per Blade's instructions, I have followed the Prep. Guide starting from step 6.

DDS.txt, no GMER because I run Windows 7 Home 64-bit
Spoiler


18 important Windows updates published yesterday, going to install them.

EDIT: Posts merged ~Budapest

Attached Files


Edited by Budapest, 17 June 2011 - 06:52 PM.


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#2 Elise

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Posted 23 June 2011 - 10:30 AM

Hello ,
And :welcome: to the Bleeping Computer Malware Removal Forum
. My name is Elise and I'll be glad to help you with your computer problems.


I will be working on your malware issues, this may or may not solve other issues you may have with your machine.

Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.
  • The cleaning process is not instant. Logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen.
  • Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic.
  • The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.
You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.
-----------------------------------------------------------

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.
If you have already posted a log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

-------------------------------------------------------------
In the meantime please, do NOT install any new programs or update anything unless told to do so while we are fixing your problem

If you still need help, please include the following in your next reply
  • A detailed description of your problems
  • A new DDS log (don't forget attach.txt)

Thanks and again sorry for the delay.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#3 Dullahan8

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Posted 24 June 2011 - 02:26 AM

I will be working on your malware issues, this may or may not solve other issues you may have with your machine.


By malware do you mean figuring out why Security Center keeps turning off, why Google is redirecting, or both?

Please keep in mind I'm using Windows 7 Home 64-bit.
To summarize the problem I'm having right now, I cannot get Windows Security Center to stay active for more than a minute and Google keeps redirecting. I've noticed that a phenomenal number of people are having a Google problem so helping me through that may be something you are already experienced with. However, I have not read about anyone else having Security Center problems on this site and I would like to touch on what I have figured out about its behaviour so far. Just by visiting the Action Center and "Turn on Now" button in the Windows Security Center Service pane is insufficient; I get the error saying "The Windows Security Center Service cannot be started", no error code. The Security Center service, I found out from the Official Microsoft Security Essentials site, is dependant on the Microsoft Antimalware service; Microsoft suggests determining whether Microsoft Antimalware is active or not in Services.msc before attempting to start Security Center. Indeed, I found that Antimalware service was also stopped. Upon starting Antimalware and in quick succession starting Security Center, I got both services to run for about one minute before the Antimalware service was again disabled, which in turn disabled Security Center.

I have previously run Malwarebytes, TDSS Rootkit Removal tool, and eset, none of them solved either problem. Logs are posted in my previous thread at the "Am I Infected?" forum.

Logs from running DSS again
Spoiler

Attached Files


Edited by Dullahan8, 24 June 2011 - 02:27 AM.


#4 Elise

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Posted 24 June 2011 - 06:44 AM

All these issues seem pretty malware related. :) With that particular line I mean that we may not resolve typical hardware problems for example.

I see you have also run Combofix. Please post me the log at c:\combofix.txt

regards, Elise


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#5 Dullahan8

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Posted 24 June 2011 - 01:22 PM

Yes, I ran Combofix once. It was before I even made an account on BC but it didn't fix anything and caused me more problems so I used the System Restore point that it created to roll back the changes. To be specific, it it quarantined a part of my Steam install. Not sure if you know what Steam is, but it's a big online game retailer and offers a client side program that synchronizes all the games you've bought through Steam across all your machines.

Anyways, here's the Combofix log it generated that time.
Spoiler

Edited by Dullahan8, 24 June 2011 - 01:24 PM.


#6 Elise

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Posted 24 June 2011 - 01:47 PM

Steam is indeed a legit program and should not be deleted. However, I see some problems and we need to run combofix again. Please delete your old copy an download a new one. Run it as instructed below.

COMBOFIX
---------------
Please download ComboFix from one of these locations:
Bleepingcomputer
ForoSpyware
  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. (Click on this link to see a list of programs that should be disabled. The list is not all inclusive.)
  • Double click on Combofix.exe and follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, or if you are running Vista, ComboFix will continue it's malware removal procedures.

Posted Image


Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

Posted Image


Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\Combofix.txt in your next reply.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#7 Dullahan8

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Posted 24 June 2011 - 02:59 PM

Combofix log

Spoiler


It didn't prompt me to download the Microsoft Windows Recovery Console, do you want me to try Combofix again after I download it myself?

Edited by Dullahan8, 24 June 2011 - 03:01 PM.


#8 Elise

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Posted 24 June 2011 - 03:34 PM

No, the Recovery Console will only be installed on XP. :)

Please visit http://www.virustotal.com and upload c:\windows\explorer.exe

Copy paste (or link me to) the search results in your next reply.

regards, Elise


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#9 Dullahan8

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Posted 24 June 2011 - 03:43 PM

This is odd, No matter what Google search I do in the Chrome omnibar I go to http://msdn.microsoft.com/en-us/aa570318.aspx now.

Link to the results
http://www.virustotal.com/file-scan/report.html?id=84284f836e96b2295c8a94e4e5c2d41811bfa7806764123d92363bac774c43b0-1308947196

Edited by Dullahan8, 24 June 2011 - 03:44 PM.


#10 Elise

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Posted 24 June 2011 - 03:54 PM

Hi again, please let me know how things are after the following fix.

CF-SCRIPT
-------------
We need to execute a CF-script.
  • Close any open browsers.
  • Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
  • Click Start > Run and in the box that opens type notepad and press enter. Copy/paste the text in the codebox below into it:
FCopy::
c:\windows\winsxs\amd64_microsoft-windows-explorer_31bf3856ad364e35_6.1.7600.20910_none_ae79ed04ac56c4a9\explorer.exe | c:\windows\explorer.exe

Save this as CFScript.txt, in the same location as ComboFix.exe

Posted Image

Refering to the picture above, drag CFScript into ComboFix.exe

When finished, it shall produce a log for you at C:\ComboFix.txt which I will require in your next reply.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#11 Dullahan8

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Posted 24 June 2011 - 04:53 PM

Combofix
Spoiler


I just did a Google search and opened all the links on the first page, not one of them got redirected. A Windows pop-up told me that Security Essentials is out of date, which is a good sign; it managed to start up! I'm running updates right now. Whatever Combofix did, seemed to do the trick, thanks. Please do check the log though, to make sure that it's not too early to celebrate.

I'm interested in finding out what was causing my problems if it's not too much trouble to explain.

Seems that it is too early to celebrate, Security Essentials keeps running into an error(800703FA) when trying to install the updates.

Edited by Dullahan8, 24 June 2011 - 05:20 PM.


#12 Elise

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Posted 25 June 2011 - 05:59 AM

Try to uninstall/reinstall MS Security Essentials.

Please launch Malwarebytes Antimalware, update it and run a full scan. Post me the resulting log.

regards, Elise


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#13 Dullahan8

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Posted 26 June 2011 - 03:03 AM

Reinstall worked, Security Essentials is working properly now.

Ran Malwarebytes anyways.
Spoiler

Edited by Dullahan8, 26 June 2011 - 03:03 AM.


#14 Elise

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Posted 26 June 2011 - 03:56 AM

Good to hear that! Do you have any problem left?

ESET ONLINE SCANNER
----------------------------
I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on this link to open ESET OnlineScan in a new window.
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image
      icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.

regards, Elise


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#15 Dullahan8

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Posted 26 June 2011 - 09:34 PM

There doesn't seem to be any noticeable problems. Some Windows gimmicks I installed broke from Combofix but it's nothing a reinstall can't fix.

ESET log
Spoiler


The quarantined file was just something I found that caught my eye, I probably wont get around to installing it. Actually, I don't even remember what it was.

Thanks for the help. Again, what was it that caused the problems and where was it located, may I ask?




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