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Runtime Error @ 52:132 When Installing AVG


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17 replies to this topic

#1 jonxps

jonxps

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Posted 14 June 2011 - 02:47 PM

I had been using AVG Anti-Virus for years. My wife said it was causing a problem with her viewing of youtube videos and uninstalled it without telling me. I downloaded the latest free version of AVG and receive the following when I try to reinstall: [Runtime Error @ 52:132. Internal Error: Failed to expand shell folder constant "userappdata"]

I've had this PC for 3 years. I've tried to keep the spyware, malware, etc off it, but I've had problems from time to time so I'm not staying on top of my security. I have no idea what the best combo of programs I need to be using and I appreciate any suggestions. I would also very much appreciate the time it takes for someone to look at the logs to see if I have a problems.Attached File  Attach.txt   5.11KB   1 downloadsAttached File  ark.txt   3.44KB   0 downloads


.
DDS (Ver_2011-06-03.01) - NTFSx86
Internet Explorer: 7.0.6002.18005
Run by main at 20:58:05 on 2011-06-05
Microsoft® Windows Vista™ Ultimate 6.0.6002.2.1252.1.1033.18.3325.1706 [GMT -4:00]
.
AV: Lavasoft Ad-Watch Live! Anti-Virus *Enabled/Updated* {9FF26384-70D4-CE6B-3ECB-E759A6A40116}
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Lavasoft Ad-Watch Live! *Enabled/Updated* {24938260-56EE-C1E5-047B-DC2BDD234BAB}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\nvvsvc.exe
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
C:\Windows\system32\WUDFHost.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\nvvsvc.exe
C:\Program Files\APC\APC PowerChute Personal Edition\mainserv.exe
C:\Windows\system32\svchost.exe -k bthsvcs
C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\Windows\system32\STacSV.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\Spybot - Search & Destroy\SDWinSec.exe
C:\Windows\system32\WUDFHost.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskeng.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskeng.exe
C:\Program Files\Google\Update\1.3.21.57\GoogleCrashHandler.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\Program Files\Sigmatel\C-Major Audio\WDM\sttray.exe
C:\Program Files\DivX\DivX Update\DivXUpdate.exe
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Windows\ehome\ehtray.exe
C:\Users\Home\Local Settings\Apps\F.lux\flux.exe
C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files\APC\APC PowerChute Personal Edition\apcsystray.exe
C:\Program Files\WIDCOMM\Bluetooth Software\BtStackServer.exe
C:\Program Files\XPSMiniViewGadget\XPSMiniViewGadget.exe
C:\Program Files\Avant Browser\avant.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe
C:\Program Files\TomTom HOME 2\TomTomHOMERunner.exe
C:\Program Files\TomTom HOME 2\TomTomHOMEService.exe
C:\Program Files\TomTom HOME 2\xulrunner\TomTomHOMERuntime.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\wbem\wmiprvse.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.google.com
mStart Page = hxxp://www.yahoo.com/
mSearch Bar = hxxp://us.rd.yahoo.com/customize/ie/defaults/sb/msgr9/*http://www.yahoo.com/ext/search/search.html
uSearchURL,(Default) = hxxp://us.rd.yahoo.com/customize/ie/defaults/su/msgr9/*http://www.yahoo.com
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: DivX Plus Web Player HTML5 <video>: {326e768d-4182-46fd-9c16-1449a49795f4} - c:\program files\divx\divx plus web player\npdivx32.dll
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\progra~1\spybot~1\SDHelper.dll
BHO: DivX HiQ: {593ddec6-7468-4cdd-90e1-42dadaa222e9} - c:\program files\divx\divx plus web player\npdivx32.dll
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.6.0\bin\ssv.dll
BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.6.5612.1312\swg.dll
BHO: CBrowserHelperObject Object: {ca6319c0-31b7-401e-a518-a07c3db8f777} - c:\program files\dell\bae\BAE.dll
TB: {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - No File
uRun: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter
uRun: [DellSupportCenter] "c:\program files\dell support center\bin\sprtcmd.exe" /P DellSupportCenter
uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe
uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
uRun: [TomTomHOME.exe] "c:\program files\tomtom home 2\TomTomHOMERunner.exe"
mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
mRun: [Bluetooth HCI Monitor] RunDll32 HCIMNTR.DLL,RunCheckHCIMode
mRun: [dscactivate] "c:\program files\dell support center\gs_agent\custom\dsca.exe"
mRun: [Google Desktop Search] "c:\program files\google\google desktop search\GoogleDesktop.exe" /startup
mRun: [IAAnotif] "c:\program files\intel\intel matrix storage manager\Iaanotif.exe"
mRun: [DellSupportCenter] "c:\program files\dell support center\bin\sprtcmd.exe" /P DellSupportCenter
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [SigmatelSysTrayApp] c:\program files\sigmatel\c-major audio\wdm\sttray.exe
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [DivXUpdate] "c:\program files\divx\divx update\DivXUpdate.exe" /CHECKNOW
mRunOnce: [AvgUninstallURL] cmd.exe /c start http://www.avg.com/ww.special-uninstallation-feedback-appf?lic=NFVXV1UtV0JEWEMtVllGTjMtUURXTlktNzJFQ1otVUY2N0w"&"inst=NzctNjM0Njk3MzcxLVQxLUJBKzEtS1YzKzctWEwrMS1VQ0FMTCsxLUJBUjhHKzEtVUNBTEwyKzItVEI4KzItRkwrOC1GOE0xMUMrMS1VUEcrMjAxMS1GOE0xMUUrMS1MSUMrNDQtU1AxKzEtRkwxMCsxLVNQMVMyKzEtU1VEKzEtVFVHKzMtUzFJKzEtU1UzKzE"&"prod=90"&"ver=10.0.1382
mRunOnce: [Malwarebytes' Anti-Malware] c:\program files\malwarebytes' anti-malware\mbamgui.exe /install /silent
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\apcups~1.lnk - c:\program files\apc\apc powerchute personal edition\Display.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\blueto~1.lnk - c:\program files\widcomm\bluetooth software\BTTray.exe
mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
IE: Send image to &Bluetooth Device... - c:\program files\widcomm\bluetooth software\btsendto_ie_ctx.htm
IE: Send page to &Bluetooth Device... - c:\program files\widcomm\bluetooth software\btsendto_ie.htm
IE: {CCA281CA-C863-46ef-9331-5C8D4460577F} - c:\program files\widcomm\bluetooth software\btsendto_ie.htm
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0000-ABCDEFFEDCBC} - c:\program files\java\jre1.6.0\bin\npjpi160.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\progra~1\spybot~1\SDHelper.dll
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} - hxxp://download.mcafee.com/molbin/iss-loc/mcfscan/2,2,0,5859/mcfscan.cab
TCP: DhcpNameServer = 24.178.162.3 97.81.22.195 24.159.64.23
TCP: Interfaces\{151A6F04-2AE0-4FF7-88B9-9E7C5D7CFC92} : DhcpNameServer = 24.178.162.3 97.81.22.195 24.159.64.23
AppInit_DLLs: c:\progra~1\google\google~1\googledesktopnetwork3.dll c:\progra~1\google\google~1\GOEC62~1.DLL
STS: Windows DreamScene: {e31004d1-a431-41b8-826f-e902f9d95c81} - %SystemRoot%\System32\DreamScene.dll
mASetup: {7070D8E0-650A-46b3-B03C-9497582E6A74} - %SystemRoot%\system32\soundschemes.exe /AddRegistration
.
============= SERVICES / DRIVERS ===============
.
R0 Lbd;Lbd;c:\windows\system32\drivers\Lbd.sys [2011-3-20 64512]
R1 SASDIFSV;SASDIFSV;c:\program files\superantispyware\sasdifsv.sys [2010-2-17 12872]
R1 SASKUTIL;SASKUTIL;c:\program files\superantispyware\SASKUTIL.SYS [2010-5-10 67656]
R2 FontCache;Windows Font Cache Service;c:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation [2009-1-9 21504]
R2 Lavasoft Ad-Aware Service;Lavasoft Ad-Aware Service;c:\program files\lavasoft\ad-aware\AAWService.exe [2011-3-16 2151128]
R2 SBSDWSCService;SBSD Security Center Service;c:\program files\spybot - search & destroy\SDWinSec.exe [2010-1-17 1153368]
R2 TomTomHOMEService;TomTomHOMEService;c:\program files\tomtom home 2\TomTomHOMEService.exe [2011-4-22 92592]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2010-1-6 135664]
S2 RoxLiveShare10;LiveShare P2P Server 10;c:\program files\common files\roxio shared\10.0\sharedcom\RoxLiveShare10.exe [2007-12-14 309744]
S2 RoxWatch10;Roxio Hard Drive Watcher 10;c:\program files\common files\roxio shared\10.0\sharedcom\RoxWatch10.exe [2007-12-14 166384]
S3 GoogleDesktopManager-051210-111108;Google Desktop Manager 5.9.1005.12335;c:\program files\google\google desktop search\GoogleDesktop.exe [2008-6-10 30192]
S3 gupdatem;Google Update Service (gupdatem);c:\program files\google\update\GoogleUpdate.exe [2010-1-6 135664]
S3 Lavasoft Kernexplorer;Lavasoft helper driver;c:\program files\lavasoft\ad-aware\kernexplorer.sys [2011-3-16 15232]
S3 RoxMediaDB10;RoxMediaDB10;c:\program files\common files\roxio shared\10.0\sharedcom\RoxMediaDB10.exe [2007-12-14 1112560]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]
.
=============== Created Last 30 ================
.
2011-06-06 00:29:42 -------- d-----w- c:\programdata\TomTom
2011-06-06 00:28:47 -------- d-----w- c:\program files\TomTom International B.V
2011-06-06 00:28:40 -------- d-----w- c:\program files\TomTom HOME 2
2011-06-04 01:45:05 6962000 ----a-w- c:\programdata\microsoft\windows defender\definition updates\{a85d637d-10f2-49ea-add8-bab82179c080}\mpengine.dll
2011-05-22 08:58:24 0 ----a-w- C:\DFR857.tmp
2011-05-22 08:58:24 0 ----a-w- \DFR857.tmp
2011-05-19 16:03:10 16432 ----a-w- c:\windows\system32\lsdelete.exe
2011-05-11 20:43:45 2409784 ----a-w- c:\program files\windows mail\OESpamFilter.dat
.
==================== Find3M ====================
.
2011-06-04 22:05:01 16386381 ----a-w- c:\windows\system32\PROCESSLIST.BIN
2011-05-29 13:11:30 39984 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2011-05-29 13:11:20 22712 ----a-w- c:\windows\system32\drivers\mbam.sys
2011-05-24 23:14:10 222080 ------w- c:\windows\system32\MpSigStub.exe
2011-04-07 00:55:21 59 ----a-w- c:\windows\wpd99.drv
2011-03-20 20:54:18 98392 ----a-w- c:\windows\system32\drivers\SBREDrv.sys
2011-03-16 08:05:30 64512 ----a-w- c:\windows\system32\drivers\Lbd.sys
2011-03-12 21:55:52 876032 ----a-w- c:\windows\system32\XpsPrint.dll
2011-03-10 17:03:51 1162240 ----a-w- c:\windows\system32\mfc42u.dll
2011-03-10 17:03:51 1136640 ----a-w- c:\windows\system32\mfc42.dll
.
============= FINISH: 20:59:06.81 ===============

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#2 Elise

Elise

    Bleepin' Blonde


  • Malware Study Hall Admin
  • 61,410 posts
  • OFFLINE
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  • Location:Romania
  • Local time:05:13 AM

Posted 23 June 2011 - 10:22 AM

Hello ,
And :welcome: to the Bleeping Computer Malware Removal Forum
. My name is Elise and I'll be glad to help you with your computer problems.


I will be working on your malware issues, this may or may not solve other issues you may have with your machine.

Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.
  • The cleaning process is not instant. Logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen.
  • Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic.
  • The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.
You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.
-----------------------------------------------------------

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.
If you have already posted a log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

-------------------------------------------------------------
In the meantime please, do NOT install any new programs or update anything unless told to do so while we are fixing your problem

If you still need help, please include the following in your next reply
  • A detailed description of your problems
  • A new DDS log (don't forget attach.txt)

Thanks and again sorry for the delay.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#3 jonxps

jonxps
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  • Local time:11:13 PM

Posted 23 June 2011 - 06:12 PM

The latest DDS report follows and I have attached the "attach" file. I didn't compare the ones I ran today with the ones I included with the original post, but windows did an update since my original post so they could be different. Attached File  Attach.txt   5.95KB   0 downloads

.
DDS (Ver_2011-06-23.01) - NTFSx86
Internet Explorer: 7.0.6002.18005
Run by main at 19:01:12 on 2011-06-23
Microsoft® Windows Vista™ Ultimate 6.0.6002.2.1252.1.1033.18.3325.1616 [GMT -4:00]
.
AV: Lavasoft Ad-Watch Live! Anti-Virus *Enabled/Updated* {9FF26384-70D4-CE6B-3ECB-E759A6A40116}
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Lavasoft Ad-Watch Live! *Enabled/Updated* {24938260-56EE-C1E5-047B-DC2BDD234BAB}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\nvvsvc.exe
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
C:\Windows\system32\WUDFHost.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\nvvsvc.exe
C:\Program Files\APC\APC PowerChute Personal Edition\mainserv.exe
C:\Windows\system32\svchost.exe -k bthsvcs
C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\Windows\system32\STacSV.exe
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskeng.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\TomTom HOME 2\TomTomHOMEService.exe
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Windows\system32\taskeng.exe
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\Spybot - Search & Destroy\SDWinSec.exe
C:\Windows\system32\WUDFHost.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Program Files\Google\Update\1.3.21.57\GoogleCrashHandler.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\Program Files\Sigmatel\C-Major Audio\WDM\sttray.exe
C:\Program Files\DivX\DivX Update\DivXUpdate.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files\Avant Browser\avant.exe
C:\Program Files\XPSMiniViewGadget\XPSMiniViewGadget.exe
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Windows\ehome\ehtray.exe
C:\Users\Home\Local Settings\Apps\F.lux\flux.exe
C:\Program Files\TomTom HOME 2\TomTomHOMERunner.exe
C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe
C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE
C:\Program Files\Microsoft\Office Live\OfficeLiveSignIn.exe
C:\Windows\system32\taskeng.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\APC\APC PowerChute Personal Edition\apcsystray.exe
C:\Program Files\WIDCOMM\Bluetooth Software\BtStackServer.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\vssvc.exe
C:\Windows\System32\svchost.exe -k swprv
C:\Users\Home\Desktop\avg_free_stb_all_2011_1382_cnet.exe
C:\Users\main\AppData\Local\Temp\7zS2D19.tmp\avgmfapx.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.google.com
mStart Page = hxxp://www.yahoo.com/
mSearch Bar = hxxp://us.rd.yahoo.com/customize/ie/defaults/sb/msgr9/*http://www.yahoo.com/ext/search/search.html
uSearchURL,(Default) = hxxp://us.rd.yahoo.com/customize/ie/defaults/su/msgr9/*http://www.yahoo.com
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: DivX Plus Web Player HTML5 <video>: {326e768d-4182-46fd-9c16-1449a49795f4} - c:\program files\divx\divx plus web player\npdivx32.dll
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\progra~1\spybot~1\SDHelper.dll
BHO: DivX HiQ: {593ddec6-7468-4cdd-90e1-42dadaa222e9} - c:\program files\divx\divx plus web player\npdivx32.dll
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.6.0\bin\ssv.dll
BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.6.5612.1312\swg.dll
BHO: CBrowserHelperObject Object: {ca6319c0-31b7-401e-a518-a07c3db8f777} - c:\program files\dell\bae\BAE.dll
TB: {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - No File
uRun: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter
uRun: [DellSupportCenter] "c:\program files\dell support center\bin\sprtcmd.exe" /P DellSupportCenter
uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe
uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
uRun: [TomTomHOME.exe] "c:\program files\tomtom home 2\TomTomHOMERunner.exe"
mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
mRun: [Bluetooth HCI Monitor] RunDll32 HCIMNTR.DLL,RunCheckHCIMode
mRun: [dscactivate] "c:\program files\dell support center\gs_agent\custom\dsca.exe"
mRun: [Google Desktop Search] "c:\program files\google\google desktop search\GoogleDesktop.exe" /startup
mRun: [IAAnotif] "c:\program files\intel\intel matrix storage manager\Iaanotif.exe"
mRun: [DellSupportCenter] "c:\program files\dell support center\bin\sprtcmd.exe" /P DellSupportCenter
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [SigmatelSysTrayApp] c:\program files\sigmatel\c-major audio\wdm\sttray.exe
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [DivXUpdate] "c:\program files\divx\divx update\DivXUpdate.exe" /CHECKNOW
mRunOnce: [AvgUninstallURL] cmd.exe /c start http://www.avg.com/ww.special-uninstallation-feedback-appf?lic=NFVXV1UtV0JEWEMtVllGTjMtUURXTlktNzJFQ1otVUY2N0w"&"inst=NzctNjM0Njk3MzcxLVQxLUJBKzEtS1YzKzctWEwrMS1VQ0FMTCsxLUJBUjhHKzEtVUNBTEwyKzItVEI4KzItRkwrOC1GOE0xMUMrMS1VUEcrMjAxMS1GOE0xMUUrMS1MSUMrNDQtU1AxKzEtRkwxMCsxLVNQMVMyKzEtU1VEKzEtVFVHKzMtUzFJKzEtU1UzKzE"&"prod=90"&"ver=10.0.1382
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\apcups~1.lnk - c:\program files\apc\apc powerchute personal edition\Display.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\blueto~1.lnk - c:\program files\widcomm\bluetooth software\BTTray.exe
mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
IE: Send image to &Bluetooth Device... - c:\program files\widcomm\bluetooth software\btsendto_ie_ctx.htm
IE: Send page to &Bluetooth Device... - c:\program files\widcomm\bluetooth software\btsendto_ie.htm
IE: {CCA281CA-C863-46ef-9331-5C8D4460577F} - c:\program files\widcomm\bluetooth software\btsendto_ie.htm
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0000-ABCDEFFEDCBC} - c:\program files\java\jre1.6.0\bin\npjpi160.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\progra~1\spybot~1\SDHelper.dll
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} - hxxp://download.mcafee.com/molbin/iss-loc/mcfscan/2,2,0,5859/mcfscan.cab
TCP: DhcpNameServer = 24.178.162.3 97.81.22.195 24.159.64.23
TCP: Interfaces\{151A6F04-2AE0-4FF7-88B9-9E7C5D7CFC92} : DhcpNameServer = 24.178.162.3 97.81.22.195 24.159.64.23
AppInit_DLLs: c:\progra~1\google\google~1\googledesktopnetwork3.dll c:\progra~1\google\google~1\GOEC62~1.DLL
STS: Windows DreamScene: {e31004d1-a431-41b8-826f-e902f9d95c81} - %SystemRoot%\System32\DreamScene.dll
mASetup: {7070D8E0-650A-46b3-B03C-9497582E6A74} - %SystemRoot%\system32\soundschemes.exe /AddRegistration
.
============= SERVICES / DRIVERS ===============
.
R0 Lbd;Lbd;c:\windows\system32\drivers\Lbd.sys [2011-3-20 64512]
R1 SASDIFSV;SASDIFSV;c:\program files\superantispyware\sasdifsv.sys [2010-2-17 12872]
R1 SASKUTIL;SASKUTIL;c:\program files\superantispyware\SASKUTIL.SYS [2010-5-10 67656]
R2 FontCache;Windows Font Cache Service;c:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation [2009-1-9 21504]
R2 Lavasoft Ad-Aware Service;Lavasoft Ad-Aware Service;c:\program files\lavasoft\ad-aware\AAWService.exe [2011-3-16 2151128]
R2 SBSDWSCService;SBSD Security Center Service;c:\program files\spybot - search & destroy\SDWinSec.exe [2010-1-17 1153368]
R2 TomTomHOMEService;TomTomHOMEService;c:\program files\tomtom home 2\TomTomHOMEService.exe [2011-4-22 92592]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2010-1-6 135664]
S2 RoxLiveShare10;LiveShare P2P Server 10;c:\program files\common files\roxio shared\10.0\sharedcom\RoxLiveShare10.exe [2007-12-14 309744]
S2 RoxWatch10;Roxio Hard Drive Watcher 10;c:\program files\common files\roxio shared\10.0\sharedcom\RoxWatch10.exe [2007-12-14 166384]
S3 GoogleDesktopManager-051210-111108;Google Desktop Manager 5.9.1005.12335;c:\program files\google\google desktop search\GoogleDesktop.exe [2008-6-10 30192]
S3 gupdatem;Google Update Service (gupdatem);c:\program files\google\update\GoogleUpdate.exe [2010-1-6 135664]
S3 Lavasoft Kernexplorer;Lavasoft helper driver;c:\program files\lavasoft\ad-aware\kernexplorer.sys [2011-3-16 15232]
S3 pbfilter;pbfilter;c:\program files\peerblock\pbfilter.sys [2011-3-20 20080]
S3 RoxMediaDB10;RoxMediaDB10;c:\program files\common files\roxio shared\10.0\sharedcom\RoxMediaDB10.exe [2007-12-14 1112560]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]
.
=============== Created Last 30 ================
.
2011-06-21 23:50:58 7074640 ----a-w- c:\programdata\microsoft\windows defender\definition updates\{7b2239cd-c130-4aec-b169-d7d1d31fe0f7}\mpengine.dll
2011-06-15 21:37:40 75264 ----a-w- c:\windows\system32\drivers\dfsc.sys
2011-06-15 21:37:39 273408 ----a-w- c:\windows\system32\drivers\afd.sys
2011-06-15 21:37:39 146432 ----a-w- c:\windows\system32\drivers\srv2.sys
2011-06-15 21:37:39 102400 ----a-w- c:\windows\system32\drivers\srvnet.sys
2011-06-15 21:37:38 766464 ----a-w- c:\program files\common files\microsoft shared\vgx\VGX.dll
2011-06-15 21:37:38 563712 ----a-w- c:\windows\system32\oleaut32.dll
2011-06-15 21:37:37 79872 ----a-w- c:\windows\system32\drivers\mrxsmb20.sys
2011-06-15 21:37:37 739328 ----a-w- c:\windows\system32\inetcomm.dll
2011-06-15 21:37:37 214016 ----a-w- c:\windows\system32\drivers\mrxsmb10.sys
2011-06-15 21:37:37 106496 ----a-w- c:\windows\system32\drivers\mrxsmb.sys
2011-06-15 21:37:36 2409784 ----a-w- c:\program files\windows mail\OESpamFilter.dat
2011-06-06 00:29:42 -------- d-----w- c:\programdata\TomTom
2011-06-06 00:28:47 -------- d-----w- c:\program files\TomTom International B.V
2011-06-06 00:28:40 -------- d-----w- c:\program files\TomTom HOME 2
.
==================== Find3M ====================
.
2011-06-04 22:05:01 16386381 ----a-w- c:\windows\system32\PROCESSLIST.BIN
2011-05-29 13:11:30 39984 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2011-05-29 13:11:20 22712 ----a-w- c:\windows\system32\drivers\mbam.sys
2011-05-24 23:14:10 222080 ------w- c:\windows\system32\MpSigStub.exe
2011-05-22 08:58:24 0 ----a-w- C:\DFR857.tmp
2011-05-22 08:58:24 0 ----a-w- \DFR857.tmp
2011-04-21 16:04:00 834048 ----a-w- c:\windows\system32\wininet.dll
2011-04-21 14:57:48 78336 ----a-w- c:\windows\system32\ieencode.dll
2011-04-21 14:15:09 389632 ----a-w- c:\windows\system32\html.iec
2011-04-18 10:23:39 16432 ----a-w- c:\windows\system32\lsdelete.exe
2011-04-07 00:55:21 59 ----a-w- c:\windows\wpd99.drv
.
============= FINISH: 19:01:35.18 ===============

#4 Elise

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Posted 24 June 2011 - 06:24 AM

Hi again,

COMBOFIX
---------------
Please download ComboFix from one of these locations:
Bleepingcomputer
ForoSpyware
  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. (Click on this link to see a list of programs that should be disabled. The list is not all inclusive.)
  • Double click on Combofix.exe and follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, or if you are running Vista, ComboFix will continue it's malware removal procedures.

Posted Image


Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

Posted Image


Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\Combofix.txt in your next reply.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#5 jonxps

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Posted 24 June 2011 - 09:30 AM

I downloaded and double clicked on ComboFix. I receive a warning that "ComboFix cannot run when AVG is installed.....Please uninstall AVG or use another tool." The only AVG program currently installed is AVG PC Tuneup 2011. When I try to uninstall through the control panel I receive error "Runtime error (at 52:1321): Internal error: Failed to expand shell folder constant 'userappdata'"

#6 Elise

Elise

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Posted 24 June 2011 - 10:14 AM

Please try it using AVG remover

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#7 jonxps

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Posted 26 June 2011 - 03:29 PM

I ran the AVG Remover. I AVG PC TuenUp is still installed and I am receiving the same error when I try to uninstall it manually through the control panel.

#8 Elise

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Posted 27 June 2011 - 01:33 AM

Try to uninstall that with Revo Uninstaller

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#9 jonxps

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Posted 28 June 2011 - 07:34 PM

Completely removed AVG PC Tuneup! Thanks!!! The combofix log is below.

ComboFix 11-06-24.01 - main 06/28/2011 20:15:26.2.4 - x86
Microsoft® Windows Vista™ Ultimate 6.0.6002.2.1252.1.1033.18.3325.2238 [GMT -4:00]
Running from: c:\users\Home\Desktop\ComboFix.exe
AV: Lavasoft Ad-Watch Live! Anti-Virus *Disabled/Updated* {9FF26384-70D4-CE6B-3ECB-E759A6A40116}
SP: Lavasoft Ad-Watch Live! *Disabled/Updated* {24938260-56EE-C1E5-047B-DC2BDD234BAB}
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
.
((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.
.
C:\DFR857.tmp
c:\users\Home\Desktop\Setup.exe
.
.
((((((((((((((((((((((((( Files Created from 2011-05-28 to 2011-06-29 )))))))))))))))))))))))))))))))
.
.
2011-06-29 00:22 . 2011-06-29 00:22 -------- d-----w- c:\users\TEMP\AppData\Local\temp
2011-06-29 00:22 . 2011-06-29 00:22 -------- d-----w- c:\users\TEMP.main-PC\AppData\Local\temp
2011-06-29 00:22 . 2011-06-29 00:22 -------- d-----w- c:\users\TEMP.main-PC.001\AppData\Local\temp
2011-06-29 00:22 . 2011-06-29 00:22 -------- d-----w- c:\users\TEMP.main-PC.000\AppData\Local\temp
2011-06-29 00:22 . 2011-06-29 00:22 -------- d-----w- c:\users\Public\AppData\Local\temp
2011-06-29 00:22 . 2011-06-29 00:22 -------- d-----w- c:\users\Home\AppData\Local\temp
2011-06-29 00:22 . 2011-06-29 00:22 -------- d-----w- c:\users\Default\AppData\Local\temp
2011-06-29 00:22 . 2011-06-29 00:24 -------- d-----w- c:\users\main\AppData\Local\temp
2011-06-29 00:22 . 2011-06-29 00:22 -------- d-----w- c:\users\Test\AppData\Local\temp
2011-06-29 00:22 . 2011-06-29 00:22 -------- d-----w- c:\users\Guest\AppData\Local\temp
2011-06-28 22:47 . 2011-04-29 15:59 276992 ----a-w- c:\windows\system32\schannel.dll
2011-06-28 22:45 . 2011-06-07 15:55 7074640 ----a-w- c:\programdata\Microsoft\Windows Defender\Definition Updates\{8D55F175-F088-418E-A434-FB12DFB93E41}\mpengine.dll
2011-06-27 21:03 . 2011-06-27 21:03 -------- d-----w- c:\program files\VS Revo Group
2011-06-15 23:21 . 2011-06-15 23:21 0 ---ha-w- c:\users\Home\AppData\Local\BITF3C4.tmp
2011-06-15 21:37 . 2011-04-14 14:59 75264 ----a-w- c:\windows\system32\drivers\dfsc.sys
2011-06-15 21:37 . 2011-04-29 13:25 146432 ----a-w- c:\windows\system32\drivers\srv2.sys
2011-06-15 21:37 . 2011-04-29 13:25 102400 ----a-w- c:\windows\system32\drivers\srvnet.sys
2011-06-15 21:37 . 2011-04-21 13:58 273408 ----a-w- c:\windows\system32\drivers\afd.sys
2011-06-15 21:37 . 2011-05-02 17:19 766464 ----a-w- c:\program files\Common Files\Microsoft Shared\vgx\VGX.dll
2011-06-15 21:37 . 2010-12-20 16:35 563712 ----a-w- c:\windows\system32\oleaut32.dll
2011-06-15 21:37 . 2011-05-02 17:16 739328 ----a-w- c:\windows\system32\inetcomm.dll
2011-06-15 21:37 . 2011-04-29 13:24 214016 ----a-w- c:\windows\system32\drivers\mrxsmb10.sys
2011-06-15 21:37 . 2011-04-29 13:24 79872 ----a-w- c:\windows\system32\drivers\mrxsmb20.sys
2011-06-15 21:37 . 2011-04-29 13:24 106496 ----a-w- c:\windows\system32\drivers\mrxsmb.sys
2011-06-15 21:37 . 2011-05-02 12:02 2409784 ----a-w- c:\program files\Windows Mail\OESpamFilter.dat
2011-06-06 00:29 . 2011-06-06 00:29 -------- d-----w- c:\programdata\TomTom
2011-06-06 00:28 . 2011-06-06 00:28 -------- d-----w- c:\users\Home\AppData\Roaming\TomTom
2011-06-06 00:28 . 2011-06-06 00:28 -------- d-----w- c:\users\Home\AppData\Local\TomTom
2011-06-06 00:28 . 2011-06-06 00:28 -------- d-----w- c:\program files\TomTom International B.V
2011-06-06 00:28 . 2011-06-06 00:28 -------- d-----w- c:\program files\TomTom HOME 2
.
.
.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2011-06-04 22:05 . 2011-03-20 16:20 178451 ----a-w- c:\windows\system32\PROCESSLISTRELATED.ZIP
2011-06-04 22:04 . 2011-03-20 16:20 8365337 ----a-w- c:\windows\system32\PROCESSLIST.ZIP
2011-05-29 13:11 . 2010-12-31 03:46 39984 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2011-05-29 13:11 . 2010-12-31 03:46 22712 ----a-w- c:\windows\system32\drivers\mbam.sys
2011-05-24 23:14 . 2009-10-02 17:28 222080 ------w- c:\windows\system32\MpSigStub.exe
2011-04-18 10:23 . 2011-05-19 16:03 16432 ----a-w- c:\windows\system32\lsdelete.exe
.
.
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
.
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"WindowsWelcomeCenter"="oobefldr.dll" [2009-04-11 2153472]
"DellSupportCenter"="c:\program files\Dell Support Center\bin\sprtcmd.exe" [2009-05-21 206064]
"ehTray.exe"="c:\windows\ehome\ehTray.exe" [2008-01-19 125952]
"swg"="c:\program files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" [2008-06-10 68856]
"TomTomHOME.exe"="c:\program files\TomTom HOME 2\TomTomHOMERunner.exe" [2011-04-22 247728]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Bluetooth HCI Monitor"="HCIMNTR.DLL" [2006-12-07 9728]
"dscactivate"="c:\program files\Dell Support Center\gs_agent\custom\dsca.exe" [2008-03-11 16384]
"Google Desktop Search"="c:\program files\Google\Google Desktop Search\GoogleDesktop.exe" [2010-07-22 30192]
"IAAnotif"="c:\program files\Intel\Intel Matrix Storage Manager\Iaanotif.exe" [2007-10-03 178712]
"DellSupportCenter"="c:\program files\Dell Support Center\bin\sprtcmd.exe" [2009-05-21 206064]
"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 8.0\Reader\Reader_sl.exe" [2008-01-12 39792]
"SigmatelSysTrayApp"="c:\program files\SigmaTel\C-Major Audio\WDM\sttray.exe" [2007-09-12 405504]
"QuickTime Task"="c:\program files\QuickTime\QTTask.exe" [2010-03-18 421888]
"DivXUpdate"="c:\program files\DivX\DivX Update\DivXUpdate.exe" [2011-03-21 1230704]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce]
"AvgUninstallURL"="start http:" [X]
.
c:\programdata\Microsoft\Windows\Start Menu\Programs\Startup\
APC UPS Status.lnk - c:\program files\APC\APC PowerChute Personal Edition\Display.exe [2010-2-21 267520]
Bluetooth.lnk - c:\program files\WIDCOMM\Bluetooth Software\BTTray.exe [2007-2-13 715568]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"EnableUIADesktopToggle"= 0 (0x0)
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\windows]
"AppInit_DLLs"=c:\progra~1\Google\GOOGLE~1\GoogleDesktopNetwork3.dll c:\progra~1\Google\GOOGLE~1\GoogleDesktopNetwork3.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\drivers32]
"mixer"=wdmaud.drv
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\Lavasoft Ad-Aware Service]
@="Service"
.
R2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-03-18 130384]
R2 gupdate;Google Update Service (gupdate);c:\program files\Google\Update\GoogleUpdate.exe [2010-01-06 135664]
R2 Lavasoft Ad-Aware Service;Lavasoft Ad-Aware Service;c:\program files\Lavasoft\Ad-Aware\AAWService.exe [2011-05-16 2151128]
R2 RoxLiveShare10;LiveShare P2P Server 10;c:\program files\Common Files\Roxio Shared\10.0\SharedCOM\RoxLiveShare10.exe [2007-12-14 309744]
R2 RoxWatch10;Roxio Hard Drive Watcher 10;c:\program files\Common Files\Roxio Shared\10.0\SharedCOM\RoxWatch10.exe [2007-12-14 166384]
R3 GoogleDesktopManager-051210-111108;Google Desktop Manager 5.9.1005.12335;c:\program files\Google\Google Desktop Search\GoogleDesktop.exe [2010-07-22 30192]
R3 gupdatem;Google Update Service (gupdatem);c:\program files\Google\Update\GoogleUpdate.exe [2010-01-06 135664]
R3 Lavasoft Kernexplorer;Lavasoft helper driver;c:\program files\Lavasoft\Ad-Aware\KernExplorer.sys [2011-03-16 15232]
R3 pbfilter;pbfilter;c:\program files\PeerBlock\pbfilter.sys [2010-10-15 20080]
R3 RoxMediaDB10;RoxMediaDB10;c:\program files\Common Files\Roxio Shared\10.0\SharedCOM\RoxMediaDB10.exe [2007-12-14 1112560]
R3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\Microsoft.NET\Framework\v4.0.30319\WPF\WPFFontCache_v0400.exe [2010-03-18 753504]
R3 XDva190;XDva190;c:\windows\system32\XDva190.sys [x]
R3 XDva279;XDva279;c:\windows\system32\XDva279.sys [x]
S0 Lbd;Lbd;c:\windows\system32\DRIVERS\Lbd.sys [2011-03-16 64512]
S1 SASDIFSV;SASDIFSV;c:\program files\SUPERAntiSpyware\SASDIFSV.SYS [2010-02-17 12872]
S1 SASKUTIL;SASKUTIL;c:\program files\SUPERAntiSpyware\SASKUTIL.SYS [2010-05-10 67656]
S2 SBSDWSCService;SBSD Security Center Service;c:\program files\Spybot - Search & Destroy\SDWinSec.exe [2009-01-26 1153368]
S2 TomTomHOMEService;TomTomHOMEService;c:\program files\TomTom HOME 2\TomTomHOMEService.exe [2011-04-22 92592]
.
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
bthsvcs REG_MULTI_SZ BthServ
LocalServiceAndNoImpersonation REG_MULTI_SZ FontCache
.
[HKEY_LOCAL_MACHINE\software\microsoft\active setup\installed components\{7070D8E0-650A-46b3-B03C-9497582E6A74}]
2008-04-11 22:23 38400 ----a-w- c:\windows\System32\SoundSchemes.exe
.
Contents of the 'Scheduled Tasks' folder
.
2011-06-29 c:\windows\Tasks\Google Software Updater.job
- c:\program files\Google\Common\Google Updater\GoogleUpdaterService.exe [2008-06-10 19:56]
.
2011-06-29 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
- c:\program files\Google\Update\GoogleUpdate.exe [2010-01-06 22:45]
.
2011-06-29 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- c:\program files\Google\Update\GoogleUpdate.exe [2010-01-06 22:45]
.
2011-06-19 c:\windows\Tasks\Spybot - Search & Destroy - Scheduled Task.job
- c:\program files\Spybot - Search & Destroy\SpybotSD.exe [2010-01-17 20:31]
.
2011-06-19 c:\windows\Tasks\Spybot - Search & Destroy Updater - Scheduled Task.job
- c:\program files\Spybot - Search & Destroy\SDUpdate.exe [2010-01-17 20:31]
.
.
------- Supplementary Scan -------
.
uStart Page = hxxp://www.google.com
mStart Page = hxxp://www.yahoo.com/
mSearch Bar = hxxp://us.rd.yahoo.com/customize/ie/defaults/sb/msgr9/*http://www.yahoo.com/ext/search/search.html
uSearchURL,(Default) = hxxp://us.rd.yahoo.com/customize/ie/defaults/su/msgr9/*http://www.yahoo.com
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
IE: Send image to &Bluetooth Device... - c:\program files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm
IE: Send page to &Bluetooth Device... - c:\program files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
TCP: DhcpNameServer = 24.178.162.3 97.81.22.195 24.159.64.23
.
.
**************************************************************************
.
catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2011-06-28 20:24
Windows 6.0.6002 Service Pack 2 NTFS
.
scanning hidden processes ...
.
scanning hidden autostart entries ...
.
scanning hidden files ...
.
scan completed successfully
hidden files: 0
.
**************************************************************************
.
Completion time: 2011-06-28 20:25:38
ComboFix-quarantined-files.txt 2011-06-29 00:25
ComboFix2.txt 2010-07-29 01:48
.
Pre-Run: 311,720,173,568 bytes free
Post-Run: 318,232,432,640 bytes free
.
- - End Of File - - 0D24845724EA843726FBA3857B7C0BC8

#10 Elise

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Posted 29 June 2011 - 03:02 AM

How are things running at this point? Since you already have Adaware with antivirus, no need for AVG. Two antivirus programs is not something I recommend since it will seriously decrease performance and compromise computer security.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#11 jonxps

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Posted 01 July 2011 - 03:02 PM

Everything else seems fine. Thank you for all your help!!!

#12 Elise

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Posted 01 July 2011 - 03:16 PM

Hi, I'm goad to hear things are okay. :)
Lets do a few last things to ensure things stay fine.

Your version of Adobe Reader is out of date. Older versions have vulnerabilities that malicious sites can use to exploit and infect your system. Please follow these steps to remove older version Adobe components and update:
  • Download the latest version of Adobe Reader Version X. and save it to your desktop.
  • Uncheck the "Free McAfee Security plan Plus" option or any other Toolbar you are offered
  • Click the download button at the bottom.
  • If you use Internet Explorer and do not wish to install the ActiveX element, simply click on the click here to download link on the next page.
  • Remove all older version of Adobe Reader: Go to Add/remove and uninstall all versions of Adobe Reader, Acrobat Reader and Adobe Acrobat.
    If you are unsure of how to use Add or Remove Programs, the please see this tutorial:How To Remove An Installed Program From Your Computer
  • Then from your desktop double-click on Adobe Reader to install the newest version.
    If using Windows Vista and the installer refuses to launch due to insufficient user permissions, then Run As Administrator.
  • When the "Adobe Setup - Welcome" window opens, click the Install > button.
  • If offered to install a Toolbar, just uncheck the box before continuing unless you want it.
Your Adobe Reader is now up to date!


Your version of Java is out of date. Older versions have vulnerabilities that malicious sites can use to exploit and infect your system.
  • Download the latest version of Java Runtime Environment (JRE) Version 6.
  • Look for "JDK 6 Update 26 (JDK or JRE).
  • Click the "Download JRE" button at the right.
  • Read the License Agreement, and then check the box that says: "Accept License Agreement".
    • Select "Windows x86 Offline" and click on jre-6u26-windows-i586.exe
  • Save it to your desktop
  • Close any programs you may have running - especially your web browser.
  • Uninstall all older versions of Java (any item with Java Runtime Environment, JRE or J2SE in the name).
  • Reboot your computer once all Java components are removed.
  • Install the newest version by double clicking (run as Administrator for Windows Vista/Seven) the downloaded file.


ESET ONLINE SCANNER
----------------------------
I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on this link to open ESET OnlineScan in a new window.
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image
      icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#13 jonxps

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Posted 02 July 2011 - 03:16 PM

Had no problems updating to the latest Acrobat. Was able to uninstall Java, but am having problems installing the file named "jre-6u26-windows-i586". I receive error called "Jave Setup". "Error 1606. Could not access network location %APPDATA%\.

I will run ESET scan shortly and post the log.

#14 Elise

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Posted 03 July 2011 - 03:24 AM

Are you trying to install Java from within an Administrator account?
Try also to right click the file and select Run As Administrator.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#15 jonxps

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Posted 04 July 2011 - 11:51 AM

Happy 4th of July!!

Yes I was logged in as the Admin when I encountered error 1606 installing Java.

Here is the log from ESET. Apparently I had a few trojans.
C:\Users\Home\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\3\52eb8803-558d189b multiple threats deleted - quarantined
G:\Windows XP Pro.iso Win32/CMDOW.143 application deleted - quarantined
M:\Windows XP Pro.iso Win32/CMDOW.143 application deleted - quarantined




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