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Malware wont let me run anything


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6 replies to this topic

#1 Cweezy

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Posted 14 June 2011 - 09:30 AM

I tried running AVG and Ad-aware. both find multiple infections, but seem as if they cant remove them; error messages will pop up when i try to clean infection. I have dealt with trojans before and remember the only thing that worked was Hijack this. I have tried downloading and installing hijack this, but i always get an error in installation that "it must be installed to a local disk". I have tried downloading rkill. Nothing happens when i click run... just like when i tried downloading MBAM. the only web browser that works for me is IE 64-bit. I am totally stumped as for some reason all of my system restore files are gone.

What kind of malware is this?

and what is my first step to being rid of it?

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#2 invision

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Posted 14 June 2011 - 09:34 AM

Cweezy

It will help to know which version of Windows you are using.

Can you boot into safe mode? Select Safe Mode with Networking.

Once is safe mode try this

Run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1
Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Troubleshoot Malwarebytes' Anti-Malware

#3 Cweezy

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Posted 14 June 2011 - 09:46 AM

I Have windows 7 64 bit. I booted into safe mode with networking, it makes no difference. When i try to run the MBAM setup, nothing happens at all. it has done this to other antimalware programs i have tried as well.

#4 invision

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Posted 14 June 2011 - 09:56 AM

Have you tried renaming the malwarebytes installation file to iexplorer.exe and launch it.

See if it does.

#5 Cweezy

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Posted 14 June 2011 - 10:21 AM

thats not working either.

#6 Cweezy

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Posted 14 June 2011 - 06:32 PM

Ive also tried renaming it with other extensions and names, it will not work that way. It seems i cannot run any type of installation at this time.

#7 Orange Blossom

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Posted 17 June 2011 - 11:43 PM

Hello,

Now that you have posted a topic here: http://www.bleepingcomputer.com/forums/topic404270.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




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