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My Computer Is Infected With Spyware


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#1 delly

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Posted 08 January 2006 - 10:09 AM

Okay, I clicked on a link during a google search that lead me to 'keygen.us'
The site downloaded something to my computer automaticly really quickly, couldnt stop it.
Now there is a bunch of internal errors happening in a few of my programs.
I havent connected to the net since it happened, in fear it might worsen the situation (currently on a diff computer). When I try doing a virus scan, it closes without scanning anything and when I do a spyware scan, it goes undetected.

Here are the symptoms of it (photo included) If img dosent work, here is the direct link.. https://ssl-proxy-updated.herokuapp.com/cd72b2c0feafa805329c1258842f23bd34bc21af/687474703a2f2f696d673437352e696d616765736861636b2e75732f696d673437352f313730372f696d61676530323632656a706738636d2e706e67/
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1. Everytime I start up and log into any user a black window appears
called- "c:\WINDOWS\system32\netsh.exe"
2. An error message opens in center of screen... it says-
"hpqthh08.exe - Common Language Runtime Debugging Services"
-Application has generated an exception that could not be handled.... etc etc etc...

3. Text appears in black window -"The servive has not been started"
4. Black window then closes

All the while there is are 2 small red x icons in my toolbar in the lower right corner of the screen.
One of these x icons had a notification coming from it which says...
" :thumbsup: Your Computer Is Infected!
Windows has detected spyware infection
It is recommended to use special antispyware tools to prevent
data loss. Windows will now download and install the most
up-to-date antispyware for you.
Click here to protect your computer from spyware! "



If anyone has had something similar to this before and knows how to remove it, your help will be muchly appreciated, thankyou in advance ~Adele.

-----------Editing in some extra information------------
Okay, Basicly im 16, and I have no idea what to do and just stumbled upon the link during a google search (wasnt looking for some kind of illegal software). Im on Windows XP home, so if youve got some kind of
"Virus removal for dummies" publication, that would be fab! :flowers: :trumpet:

Edited by delly, 08 January 2006 - 08:50 PM.


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#2 Albert Frankenstein

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Posted 08 January 2006 - 11:02 AM

Hello, and welcome to Bleeping Computer!

If the site you went to made promises of generating product keys, then they are usually going to infect you!

Depending on your level of expertise:

There is a forum here at Bleeping Computer for self help, you can find it HERE.

Or, for help with removing your infection I would like to refer you to the Highjack This (HJT) forum here at BleepingComputer.com:

First: Read the Preparation Guide found HERE. It is very important that you follow ALL of the instructions found within. (There are many important steps in this guide that may clean your computer.)

Second: Post your system information along with a brief description of the problems you are having, and your HJT log in the HJT forum found HERE.

NOTE: Please, after you post your HJT log DO NOT make another post in the HJT forum until it has been responded to by a member of the HJT Team. The first thing they look for, when looking for logs to reply to, is 0 replies. If you make another post there will be 1 reply. The team member glancing over the replies might think someone is already helping you out and will not respond. So, just make your post and let it sit there until a team member responds. The volunteers who work that forum are very busy, so please be patient and wait for a response. It can sometimes take a few days.

If, after finishing your work with the folks at the HJT forum you have issues with XP related to the removal of the infection, then come back in here and let us help you get your computer back to normal.

You are in good hands! Good luck!
ALBERT FRANKENSTEIN
I'M SO SMART IT'S SCARY!


Currently home chillin' with the fam and my two dogs!


#3 delly

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Posted 15 January 2006 - 02:31 AM

Very sorry, but im disregarding your advice and bumping this as im still in quite a pickle, havent had any direct advice and the toutorials and stuff just confuse me... Sorry :thumbsup:

#4 Animal

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Posted 15 January 2006 - 03:43 AM

delly,

Bumping a post is not considered proper forum behavior, here. Especially when the advice that you were given was valid and proper. Any advice that will be of value will be, to use your words, "indirect" because they are tried and proven to work and in tutorial form for you to print out and use. "Confusing", yes, maybe at first but we are willing to work with you. Ask questions when you don't understand. If you choose not to heed the advice given thats your choice.

Be (Easy Way Out) Safe

Da Bleepin AniMod, Animal

Edited by Animal, 15 January 2006 - 03:47 AM.

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