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Outlook Express Wil Not Send/recieve Emails

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#1 PistonBroke


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Posted 08 January 2006 - 09:33 AM

Hello friends,

This is my first post so forgive me if I waffle a bit.

I use windows XP home edition. My service provider is Tiscali. I use Outlook Express 6 2004 Microsoft Corporation.

When I open Outlook Express it will not send or receive messages instead it now times out.

After timing out I receive the following message "A time-out occurred while
communicating with the server. Account: 'pop.tiscali.co.uk', Server: 'pop.tiscali.co.uk',
Protocol: POP3, Port: 110, Secure(SSL): No, Error Number: 0x800CCC19"

Please note I recently had an alert from my Norton Anti-Virus Programme.
My PC was infected with Trojan.Stwoyle and Trojan.Adclicker. I followed their advice and removed corrupted files in safe mode. A toolbar had also appeared on my browser which I eventually managed to delete using the Norton Anti-Virus (sorry I didn't take more info, it was some sort of \spyware). Ever since then I have had this problem.

I have discussed the problem with my ISP and all the information in 'accounts' under 'options' is correct. They informed me I may have to re-install XP. I have tried loading the original XP disc but the wizard tells me I cannot re-install as I have an updated version of XP. It says I must reconfigure computer to start in CD-ROM. I have no idea how to do this.

I have also contacted 'microsoft help' but to be frank they are no help.

I hope this information will enable someone to advise me accordingly.

Thanks for taking the time to read this message.


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#2 tg1911


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Posted 09 January 2006 - 03:54 PM

I suggest you post a HijackThis log for examination, to make sure you don't have any remnants of those infections hanging around.
A member of the HijackThis Team will walk you through, step by step, how to disinfect your computer.

Read How to post a HijackThis Log.
Please read, and follow, all directions carefully.

Then, run a log, and post it in the HijackThis forum, at this link. Do not, fix anything, yet.
A member, of the HJT Team, will help you out.
It may take a while to get a response, because the HJT Team are very busy. Please, be patient, these people are volunteers. They will help you out, as soon as possible.

Once you have made the post, please, DO NOT make another post in the HJT forum, until it has been responded to by a member of the HJT Team. The first thing they look for, when looking for logs to reply to, is 0 replies. If you make another post, there will be 1 reply. The team member, glancing over the replies, might assume someone is already helping you out, and will not respond. So, just make your post, and let it sit there, until a team member responds. This way you will be taken care of, in the most timely manner.
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#3 rgavel


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Posted 10 January 2006 - 11:12 AM

"0x800CCC19" is a timeout error.

Try this from: http://www.nthelp.com/50/Outlook_error_codes.htm

1. This is a possible corruption of the pop3uidl file. Close the Internet connection and all programs. Search for the file 'pop3uidl and delete it. Reconnect and it should work
2. Repeat step 1 with a reboot before you check your mail again
3. You may have a corrupt or a very large file attachment on the mail server. Large file attachments, mail that are missing headers or mail that do not conform to the mail RFC's can cause this.

I offer no guarantee that this procedure will work, only passing along info I've found online.


#4 PistonBroke

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Posted 10 January 2006 - 01:05 PM

Thank you 'rgavel' it is very much appreciated but I have been down all of these roads. I have now submitted a hijackthis list as advised. Now I'll just wait and see.

If the worst comes to the worst I'll just pay someone to sort it. I suspect I will have to get my windows XP completely re-installed. I have tried this myself but I get the message from the install wizard to 'start in CD-ROM' and I've no idea how to do this nor has anyone I've asked.

It serves me right. I have viewed the odd 'dodgy' site. After all, I'm only human.


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