Then I tried to access his device manager and received a "Network Error" stating "Windows cannot access..." followed by a long string of characters.
I tried to open his C: Drive and got a "Location is not available" error "Access is denied" prompt. Then I tried to change it's security settings under "Advanced security settings for local disk" to see if it would grant me access, but his name was the only one that appeared under "Change Owner To" and it was greyed out so I couldn't select it. Clicking "Edit" brings up a "Can't open access control editor. Access is denied" prompt.
I then tried updating his computer (which was over 40 important updates behind) but got a "You need to provide administrator permission" prompt.
Then I tried booting it in safe mode through msconfig and got "Windows cannot access C:\Windows\system32\msconfig.exe"
I restarted it and did the F8 method which worked. Tried everything above again in safe mode. Same results
I used the "net user administrator /active:yes" command in the cmd prompt. It gave me access to the hidden administrator profile. Tried everything above yet again. Same results.
The I went into safe mode with networking under the administrator profile to download malwarebytes. After attempting to install it in Program Files the computer informed me the directory was not accessible and to browse for another location to save the file. I click the browse button and "Access is denied".
I tried downloading the malwarebytes exe file from another computer and saving to a usb drive. I plugged the drive into his laptop, tried moving the file to his desktop. "C: Drive is not accessible. Access is denied"
I've tried changing the UAC settings. It won't even appear. The screen just flickers
I've tried System Restore. Nothing
I even tried System Recovery. Nothing
Granted, I'm not very familiar with the Windows 7 OS, but I've never seen anything like this before in my life. This is absolutely ridiculous! It's like he's completely locked out of his own computer.
I've never had to indian wrestle with an OS just to run a simple virus scan! And after all this I'm convinced a virus is the least of his problem
Any and all help will be greatly appreciated.
(Edit: And I just realized this is in the wrong forum. My apologies.)
Edited by hamluis, 14 June 2011 - 08:42 AM.
Moved from Vista to Win 7.