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Can't install new software


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#1 johndepere

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Posted 14 June 2011 - 01:54 AM

Hello,
I have recently purchased a software program and downloaded it to a zip drive. I have installed this program on computer #1 that is connected to the internet, and all is well. I have installed it on computer #2 that is not currently on the net but has all the latest updates and the program works fine, when I try to installed the program on computer #3 that has never been connected to the internet but has sp1 installed I get the attached error message,

An error occurred downloading the following resource:
http://go.microsoft.com/fwlink/?LinkId=37283

Date: 3/27/2001 12:39:16 AM

See the setup log file located at 'C:\DOCUME~1\myself\LOCALS~1\Temp\VSD63.tmp\install.log' for more information.

and then installation fails. I mention the internet in my post because part of the error message has a link to the microsoft site so I was thinking it needed to download something there? Is there a workaround if I cannot get this #3 computer on the net? Any thoughts would be greatly appreciated. Thanks, John

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#2 hamluis

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Posted 14 June 2011 - 06:50 AM

The link you posted...refers to a tool for removing MS.NET. There is no logical reason that I can think of...where a 3d party program should result in a link to such.

What is the program you purchased...who is the developer?

Louis

#3 johndepere

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Posted 14 June 2011 - 10:00 AM

Louis,

Thanks for your reply, the program is called Touchscan and its from scantool.net. It is used with an additional interface chip to communicate with a vehicle's on-board diagnostic computer and allows the user to "read" your cars emmision sensors.

#4 hamluis

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Posted 14 June 2011 - 01:02 PM

Minimum Requirements Operating System Windows 2000 SP4, Windows XP SP2, Windows Vista (32-bit and 64-bit), Windows 7 (32-bit and 64-bit)

Louis

#5 johndepere

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Posted 14 June 2011 - 02:10 PM

Louis,
Sorry for wasting your time, I should have checked this out before I started this post=lesson learned. I am now in the process of downloading the sp3 and .net2 upgrades. Again my apologies. Thanks John.

#6 hamluis

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Posted 14 June 2011 - 02:53 PM

No problem, it happens :).

I normally never check system requirements...but I haven't had a system with just SP1 since my early dats of installing XP.

Happy computing :).

Louis




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