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Another victim of the search engine redirect virus.


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#1 dhenriksen

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Posted 14 June 2011 - 12:20 AM

Hello and thanks in advance for any help you may be willing to provide.

Like many posters on this forum, I have been infected with a virus that causes a redirect when I click on a link from a search results page. I have tried Google, Yahoo and Bing and the problems occurs with all of these. I conduct a search, click on one of the results and the page goes white with the text "this document has moved, redirecting...".. I then land on a completely unrelated page which is advertising a product or service. I tried using Google Chrome, IE7 and a newly-installed version of Firefox. The problem occurs in all browsers.

A bit of history: I have been running McAfee Antivirus, but got infected last week with a virus that installed a program called "System Smart Security". A knowledgeable friend recommended I download Malware Bytes and Super Anti-Spyware. I ran both of these and they seemed to get rid of most of the issues cause by the malware. However, I realized that this redirect issue is still there. Re-scanning with Malware Bytes and Super Anti Spyware does not pick up the problem. I also tried TDSS Killer and no issues were found.

I can attach logs from some or all of the scans if that would help.

I am running Windows 7 Home Premium on my PC.

I would appreciate any help offered.

Thanks so much,
Debbie

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#2 quietman7

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Posted 14 June 2011 - 06:52 AM

If none of the tools you have used thus far are finding any malicious files or not successful at removal, this issue will require further investigation. Many of the tools we use in this forum are not capable of detecting (repairing/removing) all malware variants so more advanced tools are needed to investigate. Before that can be done you will need you to create and post a DDS log for further investigation.

Please read the "Preparation Guide".
  • If you cannot complete a step, then skip it and continue with the next.
  • In Step 7 there are instructions for downloading and running DDS which will create a Pseudo HJT Report as part of its log.
When you have done that, post your log in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the Malware Response Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. An expert will analyze your log and reply with instructions advising you what to fix. After doing this, please reply back here with a link to the new topic so we can closed this one.
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#3 dhenriksen

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Posted 14 June 2011 - 02:28 PM

Thanks quietman. I will follow your instructions and post in the appropriate forum. I appreciate your reply.

#4 quietman7

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Posted 15 June 2011 - 07:52 AM

You're welcome.
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