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Win Vista Bluescreen


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4 replies to this topic

#1 Federico

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Posted 13 June 2011 - 05:04 PM

Hello,
I have a PC HP Pavillion with Win Vista SP2.
After I installed a trial of Microsoft office 2010 and after that the started to show blue screen randomly,
some times twice a day, I de-installed Office and Run antivirus full scan (PC Tools), nothing was found.
Yesterday it hapen again, after 4 days, this is te PC Windows report:

Problem: BlueScreen
SO ver.: 6.0.6002.2.2.0.768.3
ID Regional Config: 2058

BCCode: 1000008e
BCP1: C0000005
BCP2: 83CFFC77
BCP3: AA6AF990
BCP4: 00000000
OS Version: 6_0_6002
Service Pack: 2_0
Product: 768_1

Files: mini061211-01.dmp,
WER-7550588-0.sysdata.xml, WERBD48.tmp.version.txt, this two I could not find them.

Can somebody help me?

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#2 Allan

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Posted 13 June 2011 - 05:06 PM

Download BlueScreenView:
http://www.nirsoft.net/utils/blue_screen_view.html
unzip downloaded file and double click on BlueScreenView.exe to run the program.
when scanning is done, go to EDIT - Select All
Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply

#3 Federico

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Posted 14 June 2011 - 12:15 PM

Here it is:
==================================================
Dump File : Mini061211-01.dmp
Crash Time : 12/06/2011 08:23:04 p.m.
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0x83cffc77
Parameter 3 : 0xaa6af990
Parameter 4 : 0x00000000
Caused By Driver : PCTCore.sys
Caused By Address : PCTCore.sys+28c77
File Description : PC Tools KDS Core Driver
Product Name : Kernel Driver Suite
Company : PC Tools
File Version : 2.0.0.37 built by: WinDDK
Processor : 32-bit
Crash Address : PCTCore.sys+28c77
Stack Address 1 : PCTCore.sys+299a9
Stack Address 2 : PCTCore.sys+23b9f
Stack Address 3 : PCTCore.sys+23fde
Computer Name :
Full Path : C:\Windows\Minidump\Mini061211-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 140,096
==================================================

==================================================
Dump File : Mini060311-01.dmp
Crash Time : 03/06/2011 06:17:24 p.m.
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 0x08187e1c
Parameter 2 : 0x0000001b
Parameter 3 : 0x00000001
Parameter 4 : 0x830e469c
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+4dfd9
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18327 (vistasp2_gdr.101014-0432)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+4dfd9
Stack Address 1 : ntkrnlpa.exe+ac69c
Stack Address 2 : ntkrnlpa.exe+ac579
Stack Address 3 : ntkrnlpa.exe+ac447
Computer Name :
Full Path : C:\Windows\Minidump\Mini060311-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 140,096
==================================================

==================================================
Dump File : Mini060111-01.dmp
Crash Time : 01/06/2011 11:42:25 p.m.
Bug Check String : ATTEMPTED_WRITE_TO_READONLY_MEMORY
Bug Check Code : 0x000000be
Parameter 1 : 0x98ec88a0
Parameter 2 : 0x5df87121
Parameter 3 : 0x89d839d4
Parameter 4 : 0x0000000b
Caused By Driver : hal.dll
Caused By Address : hal.dll+7468
File Description : Hardware Abstraction Layer DLL
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18005 (lh_sp2rtm.090410-1830)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+98379
Stack Address 1 : ntkrnlpa.exe+4ddd4
Stack Address 2 : ntkrnlpa.exe+bd1e7
Stack Address 3 : fltmgr.sys+9d0f
Computer Name :
Full Path : C:\Windows\Minidump\Mini060111-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 140,096
==================================================

==================================================
Dump File : Mini072210-01.dmp
Crash Time : 22/07/2010 02:09:22 a.m.
Bug Check String : REFERENCE_BY_POINTER
Bug Check Code : 0x00000018
Parameter 1 : 0xbad0b0b0
Parameter 2 : 0xe9876538
Parameter 3 : 0x00000002
Parameter 4 : 0xffffffff
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+44de1
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18327 (vistasp2_gdr.101014-0432)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+44de1
Stack Address 1 : ntkrnlpa.exe+23a432
Stack Address 2 : ntkrnlpa.exe+23a12b
Stack Address 3 : ntkrnlpa.exe+23a80f
Computer Name :
Full Path : C:\Windows\Minidump\Mini072210-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 140,096
==================================================

#4 Allan

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Posted 14 June 2011 - 01:53 PM

Well, I only see a few recent blue screens and not more than one in any day, but okay. First thing I'd suggest is that you uninstall PC Tools. It seems to be causing a problem. Then I'd suggest checking the ram and the hd.

To check the ram, download memtest (http://www.memtest.org/). Burn it to a cd using a dedicated .iso burning utility (http://www.petri.co.il/how_to_write_iso_files_to_cd.htm), make sure the cd drive is at the top of the boot order in bios, then boot to the newly created cd and run the utility.

To run checkdisk, right-click on a command prompt icon and open as administrator. In the command prompt window type:chkdsk /r (then press ENTER). You'll be told the disk is in use and asked if you want to run checkdisk on the next boot. Say yes, exit the command prompt window, and reboot.

#5 Federico

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Posted 14 June 2011 - 04:45 PM

Ok, Thankyou.
I will do all that and let you know what happen.
The few bluescreen reports may do to I did a system recover ( i am not sure this is the right name in english)to just one day
before I installed the trial MS Office.??




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