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Gateway Laptop Keyboard


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#1 kodiak2010

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Posted 13 June 2011 - 04:00 PM

Ok, first off, I have no idea if this is the right place to put this, or if it's a good idea to even use this as a resource for work. Anyway, I'm working on a customer's Gateway NV59C26u Laptop, and their keyboard is semi-unresponsive. When certain keys are pressed, it's not the right key. I press "2" and its a ? mark. Most other keys are completely un-responsive, and after a few key presses, it goes into a loop and just keeps pressing the same key. I plugged in a USB keyboard to it and it does the same thing. Has anyone else had this problem?
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#2 whoabuddy

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Posted 13 June 2011 - 05:23 PM

They didn't happen to spill something on it did they? I saw the same behavior when a glass of wine took out my wireless keyboard. Does it exhibit the same behavior on another profile? If so, try pressing F8 before Windows starts and select "Safe Mode with Command Prompt", does the same thing happen here as well? This will help narrow it down between a hardware/software issue, I'd try both with the normal keyboard and USB as well.
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#3 shout

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Posted 16 June 2011 - 03:23 PM

Hi there

It definately sounds like something has been spilt into the keyboard membrane. There are two things you could try

1: pop out the keyboard which is very simple and does not normally require a full strip down couple of screws really and clean the ribbon.
2: replace the keyboard normally about fifteen pounds from that well known auctioning site.

If there is still a problem after that you may need to strip computer down to reset bios.

#4 kodiak2010

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Posted 29 June 2011 - 11:46 PM

There was nothing spilled on the keyboard. We ended up ordering a warranty replacement from gateway and it works great.
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#5 whoabuddy

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Posted 30 June 2011 - 12:12 AM

Warranty is always a good option! I'm glad it's working for you now, but I was curious if you had any of the same issues if you loaded safe mode with the command prompt. Did you have a chance to try it?
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