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#1 aliboy66

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Posted 13 June 2011 - 01:21 PM

Hi not sure where to post this question,Got a desktop computer OS is windows xp home its about 10 years old seen better days it starting playing up 3 months ago taking a long time to get web pages up thing not updating can't down load anything,did not think I might have a virus. did not have much memory just thought computers getting old so I had a brainwave deleted loads programs my security ffox pictures.The computers still the same can't do much on it so now got a laptop still got the desktop computer its got my router plugged on it so we can use all the wireless stuff what I want to know if my desktop has got a virus do I have to do something about? don,t really use it any-more am I at risk not sure what to do? :wacko:

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#2 quietman7

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Posted 13 June 2011 - 01:40 PM

Please download Malwarebytes Anti-Malware and save it to your desktop.
  • Double-click on the setup file to install, then follow these instructions for doing a Quick Scan in normal mode.
  • Don't forget to check for database definition updates through the program's interface (preferable method) before scanning.
Malwarebytes may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • After completing the scan, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab .
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows the database version and your operating system.
  • Exit Malwarebytes when done.
Note: If Malwarebytes encounters a file that is difficult to remove, you will be asked to reboot your computer so it can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally will prevent Malwarebytes from removing all the malware.


Please download SUPERAntiSpyware Free and follow these instructions for performing a scan.

  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • Be sure to update the definitions before scanning by selecting "Check for Updates".
    If you encounter any problems while downloading the updates, manually download them from here.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
  • Click Close to exit the program.
  • Please copy and paste the Scan Log results in your next reply.
-- Some types of malware will disable security tools. If SUPERAntiSpyware will not install, please refer to these instructions for using the SUPERAntiSpyware Installer. If SUPERAntiSpyware is already installed but will not run, then follow the instructions for using RUNSAS.EXE to launch the program.
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#3 aliboy66

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Posted 14 June 2011 - 03:32 PM

Hi thanks for the reply I got malwarbytes on the desktop computer already the problem is I cannot update or download anything the computer don,t do anything at the moment when I connect to the internet with IE8 or Aol get a blank page I type in the web address and wait all I get is the page loading but nothing happens i get message on IE cant find address the only thing that comes up is Google when I click to search same thing happens

#4 quietman7

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Posted 15 June 2011 - 07:51 AM

Install MBAM on a clean computer, launch the program and update through MBAM's interface. Copy this definitions file (rules.ref) to a USB stick or CD and transfer that file to the infected machine. Copy rules.ref to the location indicated for your operating system. If you cannot see the folder, then you may have to Reconfigure Windows to show it.
  • XP,Windows 2000, 2003: C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes Anti-Malware
  • Vista, Windows 7, 2008: C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware

While doing that also download SuperAntispyware, save it to the same USB stick or CD and transfer it to the infected machine too so you can install it.
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#5 aliboy66

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Posted 16 June 2011 - 05:20 PM

Hi quiteman7 I have tried to do the things you want me to do but am not good at this stuff I managed to download MBAM on to a usb and did a scan more to luck then anything,but superanti got it on usb but it not working on the desktop doing something wrong?. The MBAM scan found nothing




Malwarebytes' Anti-Malware
www.malwarebytes.org

Database version:

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

6/16/2011 4:40:11 PM
mbam-log-2011-06-16 (16-40-11).txt

Scan type: Quick scan
Objects scanned: 202119
Time elapsed: 6 minute(s), 52 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

#6 quietman7

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Posted 16 June 2011 - 05:26 PM

That does not appear to be a complete Malwarebytes log. There is no database number or version number.


-- Some types of malware will disable security tools. If SUPERAntiSpyware will not install, please refer to these instructions for using the SUPERAntiSpyware Installer. If SUPERAntiSpyware is already installed but will not run, then follow the instructions for using RUNSAS.EXE to launch the program.

-- Alternatively, you can download and use the SUPERAntiSpyware Portable Scanner or perform a SUPERAntiSpyware Online Safe Scan (both listed under Popular Links) instead. If you cannot download from the infected computer, save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer it. Then double-click on the file to launch the portable version and scan. The file is randomly named to help keep malware from blocking the scanner.
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#7 aliboy66

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Posted 17 June 2011 - 05:38 PM

Hi put the usb in to desktop click ok 2 folders come up one is MBAM and 1 super I click on super it opens a bunch of stuff there is one runsas.exe when i click on it get a message unable to locate super progham and the same for MBAM ? :crazy:

Edited by aliboy66, 17 June 2011 - 05:39 PM.


#8 quietman7

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Posted 17 June 2011 - 09:53 PM

Please read the "Preparation Guide".
  • If you cannot complete a step, then skip it and continue with the next.
  • In Step 7 there are instructions for downloading and running DDS which will create a Pseudo HJT Report as part of its log.
When you have done that, post your log in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the Malware Response Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. An expert will analyze your log and reply with instructions advising you what to fix. After doing this, please reply back here with a link to the new topic so we can closed this one.
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#9 aliboy66

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Posted 19 June 2011 - 02:48 AM

Hi quietman7 thanks for all your help. I'm going to format the computer and reinstall windows thanks :busy:

Edited by aliboy66, 19 June 2011 - 02:48 AM.


#10 quietman7

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Posted 19 June 2011 - 07:36 AM

I understand. Sometimes a reformat or a factory restore is the best solution. Starting over by wiping your drive, reformatting, and performing a clean install of the OS removes everything and is the safest action. Doing that ensures no remnants of malicious files are left behind.
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