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Blue Screen on Windows XP Laptop


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#1 mar201

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Posted 13 June 2011 - 11:19 AM

I have a windows xp laptop. It's been working fine for a few years. Sometime ago it stopped working.

As soon as I switch it on, I get a black screen with a message that lasts for about 30 seconds.

It says Sorry but windows did not start up properly.
I then get these options.

safe mode
safe mode with networking
safe mode with command prompt.
Start windows normally

I have tried starting up in all of these modes but it makes no difference.

After the 30 second message above, it goes to the windows starting up screen but seconds later reverts to a blue screen.
If I choose an option such as "Safe Mode" I get lines of text and numbers appear on the screen for a few seconds before reverting to the same blue screen.

the blue screen says..
"A problem has been detected and windows has been shut down to prevent damage to your computer.

UNMOUNTABLE_BOOT_VOLUME

If this is the first time ..................

It then has some technical information at the bottom of the blue screen

***stop:0x000000ED (0x8A8A2900, 0XC0000006,0X00000000, OXOOOOOOOO)

Really hope someone can help.

I can't throw too much money at things so i'm really keen to get it working again. I also have the patience to learn and take things a step at a time.

thanks

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#2 Allan

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Posted 13 June 2011 - 11:20 AM

Boot to the XP CD and choose the FIRST repair option (this will drop you at the Recovery Console). Once there, enter each of the following two commands (press ENTER after each)

fixboot

fixmbr

Then reboot. What happens?

#3 mar201

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Posted 13 June 2011 - 01:21 PM

Appreciate the response but you might have to hold my hand a little so to speak

when you say "boot to the xp cd", I put the windows xp cd into dvd drive but no other options came up other than I mentioned before.

The start up options showing are..

Safe mode
last known config..
normally

...as before.

#4 Allan

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Posted 13 June 2011 - 01:38 PM

Okay. You need to go into the bios and change the boot order so the cd drive is the first device listed - then save the change and exit (do not make any other changes in bios). If you don't know how to get into the bios, reboot and watch the screen for a message that says something like: Press ????? to enter bios (or setup)

#5 mar201

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Posted 13 June 2011 - 02:08 PM

I got into the bios and changed the order of the cd from number 4 to number 1, saved it, tried again but still the same problem.


After doing the above, I clicked on some kind of self diagnostic test. The options currently available on the screen are..

Express test

Extended Test

Custom Test

Sympton Tree

not sure if i'm in the right place.

#6 Allan

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Posted 13 June 2011 - 02:12 PM

You said after making the change "still the same problem" - what does that mean?

Are you booting to a cd? If so, it's not an XP Cd.

#7 mar201

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Posted 13 June 2011 - 02:16 PM

Sorry I may have misunderstood

I put the Office Standard Edition 2003 CD that came with the laptop. I thought that's what you meant.

#8 petewills

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Posted 13 June 2011 - 02:46 PM

Allan is saying that to get to the Recovery Console, you need a Win XP disk.

If you haven't got one, you can make your own recovery console:

http://artellos.com/arcdc-page

(Your options in Post #5 look exactly like the Dell utilities partition options, which would come up for selection after rebooting and pressing F12 - Boot to utility partition). Coincidence, maybe.

#9 Allan

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Posted 13 June 2011 - 02:56 PM

The Office cd is not bootable. Anyway, petewillis got it right in his post above.

#10 mar201

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Posted 13 June 2011 - 03:36 PM

Ok here's where I am at.

When you asked me to put in the xp cd, clearly I put in the wrong one. I dug deeper and found a windows xp "Product recovery" cd.

I put that one in and it re-installed everything and I'm now looking at a computer that works again.

I cant' thank you enough.

Cheers

#11 Allan

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Posted 13 June 2011 - 05:51 PM

Glad to hear you're up and running.

#12 yoad

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Posted 19 September 2011 - 09:57 AM

when you boot up hold down f4 to restore




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