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Windows 7 freezing


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#1 Jugger

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Posted 13 June 2011 - 09:03 AM

Have a new Toshiba laptop running Windows 7 than began freezing yesterday. Laptop less than 2 months old. Had to do a hard shutdown, then ran a system restore back to about 2 weeks ago, and a Malwarebytes scan. Still having the issue. Computer runs without issue apparently in safe mode (which I am running now).

Any advice?

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#2 Allan

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Posted 13 June 2011 - 09:15 AM

Have you run a full scan with your anti virus app? If not, please do so. Then, assuming it's not malware, you can try to isolate the issue with msconfig:

Open msconfig and on the General tab choose "selective startup" (uncheck all three items) and reboot. Does the problem still occur? If not, start adding items back to msconfig one or two at a time, rebooting after each change, until the problem reappears and you'll have identified the offending process. This is clearly a time consuming procedure, but it is the best way to determine if some process loading with the system is the cause of your problem.

#3 Allan

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Posted 13 June 2011 - 09:18 AM

Have you run a full scan with your anti virus app? If not, please do so. Then, assuming it's not malware, you can try to isolate the issue with msconfig:

Open msconfig and on the General tab choose "selective startup" (uncheck all three items) and reboot. Does the problem still occur? If not, start adding items back to msconfig one or two at a time, rebooting after each change, until the problem reappears and you'll have identified the offending process. This is clearly a time consuming procedure, but it is the best way to determine if some process loading with the system is the cause of your problem.




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