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ran SUPER AntiSpyware to rid a virus, all desktop files/programs hidden


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#1 dukedogalley

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Posted 12 June 2011 - 07:30 PM

Hello,

I am looking n for some help. I had a virus/malware that kept running a "scan" and directing me to purchase an antivirus program...the scan that was run was called "analyzing PC & stability"...it is similar to a virus that I had a few months back. Previously, I had downloaded SUPER antispyware and it solved my problem. I did the same for this current issue and while it appears to have stopped the malware from prompting the fake scan, all my files and programs are hidden (nothing on desktop or my computer, etc..) Also, when I try to download SUPER antispyware or any other type of antispyware (or download anything for that matter)it will download but then it will not run...it asks me what program I want to use to run the file and nothing seems to work..

I am running Windows XP. Any help will be much appreciated.

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#2 cryptodan

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Posted 12 June 2011 - 07:52 PM

can you post the scan log at all, and does your PC work in safe mode?

#3 dukedogalley

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Posted 12 June 2011 - 07:56 PM

i can not post the scan log, because i can no longer run the scan and after it ran the first time i rebooted as prompted.

yes, i am running in safe mode now.

#4 cryptodan

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Posted 12 June 2011 - 07:59 PM

Navigate to c:\documents and settings\username\application data\Super Antispyware\Super Antispyware\Logs and post the latest one.

#5 dukedogalley

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Posted 12 June 2011 - 08:11 PM

i cannot, when i try it says file cannot be found.

#6 dukedogalley

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Posted 12 June 2011 - 08:32 PM

i cannot run any program or open any files.

#7 cryptodan

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Posted 12 June 2011 - 08:35 PM

Please follow the instructions in ==>This Guide<==.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include the link to this topic in your new topic and a description of your computer issues and what you have done to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Once you have created the new topic, please reply back here with a link to the new topic.

Post the above that although safe mode works you are unable to use it.




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