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Serious Computer Issues


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5 replies to this topic

#1 FrustratedSurfer

FrustratedSurfer

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Posted 12 June 2011 - 10:56 AM

Issues:

1. start menu icons missing
2. any programs that were installed prior to the issue have greyed icons on the desktop(not bright)almost like their hidden, but they can still be clicked.
2. when I click [start menu] and [all programs], I can see a listing of folders; accessories, games, maintenance, Microsoft office, etc. However, when I click on for instance [Microsoft Office], there is a subfolder named [Microsoft Office 2010 Tools], but if I click the folder is says (empty). The same result occurs with all of the folders, with the exception of the programs I've recently installed to try to remove the problem; programs such as hijackthis, spybot, and malwarebytes.

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 10:59:59 AM, on 6/12/2011
Platform: Windows 7 (WinNT 6.00.3504)
MSIE: Internet Explorer v8.00 (8.00.7600.16766)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
D:\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = www.powerspec.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
F2 - REG:system.ini: UserInit=userinit.exe,
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~2\SPYBOT~1\SDHelper.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files (x86)\Google\GoogleToolbarNotifier\5.7.6406.1642\swg.dll
O2 - BHO: URLRedirectionBHO - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\PROGRA~2\MICROS~1\Office14\URLREDIR.DLL
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
O4 - HKLM\..\Run: [eCopy Scan Inbox Monitor] "C:\Program Files (x86)\eCopy\PaperWorks\Bin\InboxMonitor.exe" -run
O4 - HKLM\..\Run: [eCopyPWPrntHlpr] "C:\Program Files (x86)\eCopy\PaperWorks\Bin\eCopyPWPrntHlpr.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKCU\..\Run: [swg] "C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~2\MICROS~1\Office14\EXCEL.EXE/3000
O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files (x86)\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_6CE5017F567343CA.dll/cmsidewiki.html
O8 - Extra context menu item: Se&nd to OneNote - res://C:\PROGRA~2\MICROS~1\Office14\ONBttnIE.dll/105
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: Se&nd to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
O9 - Extra button: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
O9 - Extra 'Tools' menuitem: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~2\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~2\SPYBOT~1\SDHelper.dll
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O18 - Filter hijack: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: ASP.NET State Service (aspnet_state) - Unknown owner - C:\Windows\Microsoft.NET\Framework\v2.0.50727\aspnet_state.exe (file missing)
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: ESET HTTP Server (EhttpSrv) - ESET - C:\Program Files\ESET\ESET NOD32 Antivirus\EHttpSrv.exe
O23 - Service: ESET Service (ekrn) - ESET - C:\Program Files\ESET\ESET NOD32 Antivirus\x86\ekrn.exe
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files (x86)\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: SBSD Security Center Service (SBSDWSCService) - Safer Networking Ltd. - C:\Program Files (x86)\Spybot - Search & Destroy\SDWinSec.exe
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

--
End of file - 8545 bytes

=================================================================================================================================================================
StartupList report, 6/12/2011, 11:02:46 AM
StartupList version: 1.52.2
Started from : D:\HijackThis.EXE
Detected: Windows 7 (WinNT 6.00.3504)
Detected: Internet Explorer v8.00 (8.00.7600.16766)
* Using default options
==================================================

Running processes:

C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
D:\HijackThis.exe
C:\Windows\SysWOW64\NOTEPAD.EXE
C:\Program Files (x86)\Adobe\Reader 9.0\Reader\AcroRd32Info.exe

--------------------------------------------------

Checking Windows NT UserInit:

[HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon]
UserInit = userinit.exe,

--------------------------------------------------

Autorun entries from Registry:
HKLM\Software\Microsoft\Windows\CurrentVersion\Run

eCopy Scan Inbox Monitor = "C:\Program Files (x86)\eCopy\PaperWorks\Bin\InboxMonitor.exe" -run
eCopyPWPrntHlpr = "C:\Program Files (x86)\eCopy\PaperWorks\Bin\eCopyPWPrntHlpr.exe"
SunJavaUpdateSched = "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
Adobe Reader Speed Launcher = "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
Adobe ARM = "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"

--------------------------------------------------

Autorun entries from Registry:
HKCU\Software\Microsoft\Windows\CurrentVersion\Run

swg = "C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"

--------------------------------------------------

Autorun entries in Registry subkeys of:
HKLM\Software\Microsoft\Windows\CurrentVersion\Run

[OptionalComponents]
=

--------------------------------------------------

File association entry for .HTA:
HKEY_CLASSES_ROOT\htafile\shell\open\command

(Default) = C:\Windows\SysWOW64\mshta.exe "%1" %*

--------------------------------------------------

Shell & screensaver key from C:\Windows\SYSTEM.INI:

Shell=*INI file not found*
SCRNSAVE.EXE=*INI file not found*
drivers=*INI file not found*

Shell & screensaver key from Registry:

Shell=explorer.exe
SCRNSAVE.EXE=*Registry value not found*
drivers=*Registry value not found*

Policies Shell key:

HKCU\..\Policies: Shell=*Registry value not found*
HKLM\..\Policies: Shell=*Registry value not found*

--------------------------------------------------


Enumerating Browser Helper Objects:

AcroIEHelperStub - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll - {18DF081C-E8AD-4283-A596-FA578C2EBDC3}
(no name) - C:\PROGRA~2\SPYBOT~1\SDHelper.dll - {53707962-6F74-2D53-2644-206D7942484F}
(no name) - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll - {AA58ED58-01DD-4d91-8333-CF10577473F7}
(no name) - C:\Program Files (x86)\Google\GoogleToolbarNotifier\5.7.6406.1642\swg.dll - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D}
URLRedirectionBHO - C:\PROGRA~2\MICROS~1\Office14\URLREDIR.DLL - {B4F3A835-0E21-4959-BA22-42B3008E02FF}
(no name) - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll - {DBC80044-A445-435b-BC74-9C25C1C588A9}

--------------------------------------------------

Enumerating Task Scheduler jobs:

GoogleUpdateTaskMachineCore.job
GoogleUpdateTaskMachineUA.job

--------------------------------------------------

Enumerating Download Program Files:

[Shockwave Flash Object]
InProcServer32 = C:\Windows\SysWOW64\Macromed\Flash\Flash10s.ocx
CODEBASE = http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab

[{E2883E8F-472F-4FB0-9522-AC9BF37916A7}]
CODEBASE = http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab

--------------------------------------------------

Enumerating Winsock LSP files:

NameSpace #1: C:\Windows\system32\NLAapi.dll
NameSpace #4: C:\Windows\system32\napinsp.dll
NameSpace #5: C:\Windows\system32\pnrpnsp.dll
NameSpace #6: C:\Windows\system32\pnrpnsp.dll

--------------------------------------------------

Enumerating ShellServiceObjectDelayLoad items:

WebCheck: *Registry key not found*

--------------------------------------------------
End of report, 4,814 bytes
Report generated in 0.015 seconds

Command line options:
/verbose - to add additional info on each section
/complete - to include empty sections and unsuspicious data
/full - to include several rarely-important sections
/force9x - to include Win9x-only startups even if running on WinNT
/forcent - to include WinNT-only startups even if running on Win9x
/forceall - to include all Win9x and WinNT startups, regardless of platform
/history - to list version history only

BC AdBot (Login to Remove)

 


#2 SweetTech

SweetTech

    Agent ST


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Posted 20 June 2011 - 11:27 AM

Hello and welcome to the forums!

My secret agent name on the forums is SweetTech (you can call me ST for short), it's a pleasure to meet you. :)

I am very sorry for the delay in responding, but as you can see we are at the moment being flooded with logs which, when paired with the never-ending shortage of helpers, resulted in the delayed responding to your thread.

I would be glad to take a look at your log and help you with solving any malware problems.

If you have since resolved the issues you were originally experiencing, or have received help elsewhere, please inform me so that this topic can be closed.

If you have not, please adhere to the guidelines below and then follow instructions as outlined further below:

  • Logs from malware removal programs (OTL is one of them) can take some time to analyze. I need you to be patient while I analyze any logs you post. Please remember, I am a volunteer, and I do have a life outside of these forums.
  • Please make sure to carefully read any instruction that I give you. Attention to detail is important! Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.
  • If you're not sure, or if something unexpected happens, do NOT continue! Stop and ask!
  • In Windows Vista and Windows 7, all tools need to be started by right clicking and selecting Run as Administrator!
  • If I instruct you to download a specific tool in which you already have, please delete the copy that you have and re-download the tool. The reason I ask you to do this is because these tools are updated fairly regularly.
  • Do not do things I do not ask for, such as running a spyware scan on your computer. The one thing that you should always do, is to make sure sure that your anti-virus definitions are up-to-date!
  • Please do not use the Attachment feature for any log file. Do a Copy/Paste of the entire contents of the log file and submit it inside your post.
  • I am going to stick with you until ALL malware is gone from your system. I would appreciate it if you would do the same. From this point, we're in this together ;)
    Because of this, you must reply within three days
    failure to reply will result in the topic being closed!
  • Lastly, I am no magician. I will try very hard to fix your issues, but no promises can be made. Also be aware that some infections are so severe that you might need to resort to reformatting and reinstalling your operating system.
    Don't worry, this only happens in severe cases, but it sadly does happen. Be prepared to back up your data. Have means of backing up your data available.

____________________________________________________

Please download UnHide.exe by Grinler.

It will unhide folders/files that were set to be hidden by the infection you had.



NEXT:



This is a manual fix for Vista/Windows 7 users:

1. Copy the entire content of this folder:
C:\Users\user_name\AppData\Local\Temp\smtmp\1
and paste it to this folder:
C:\Program Data\Start Menu

2. Copy the entire content of this folder:
C:\Users\user_name\AppData\Local\Temp\smtmp\2
and paste it to this folder:
C:\Users\user_name\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch

3. Copy the entire content of this folder:
C:\Users\user_name\AppData\Local\Temp\smtmp\3
and paste it to this folder:
C:\Users\user-name\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\User Pinned\TaskBar

4. Copy the entire content of this folder:
C:\Users\user_name\AppData\Local\Temp\smtmp\4
and paste it to this folder:
C:\Program Data\Desktop

-- Note: The "Start Menu", "Quick Launch" and "Desktop" folders are system folders. In order to see them, you need to Reconfigure Windows to show hidden files, folders. In Windows Explorer go to Tools > Folder Options and click on the View tab. Under Advanced settings > Files and Folders > Hidden Files and Folders, uncheck "Hide Protected operating system Files (recommended)" and hit Apply > OK. In order to access the "Start Menu" folder, you may need to "take ownership" of that folder as shown here.

If the above does not work, then you can restore the defaults for the Start Menu and Administrative Tools as follows:
For any other missing program shortcuts you will probably need to reinstall the application or manually create new shortcuts.


NEXT:



Running OTL

We need to create a FULL OTL Report
  • Please download OTL from here:
  • Save it to your desktop.
  • Double click on the Posted Image icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • Change the "Extra Registry" option to "SafeList"
  • Push the Posted Image button.
  • Two reports will open, copy and paste them in a reply here:
    • OTL.txt <-- Will be opened
    • Extras.txt <-- Will be minimized

NEXT:


Please provide an update on how things are running in your next reply.

Have I helped you? If you'd like to assist in the fight against malware, click here Posted Image


The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.


#3 FrustratedSurfer

FrustratedSurfer
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Posted 20 June 2011 - 09:59 PM

Hello Sir or Madam,

As a result of your information, software and my efforts, we've made a little progress.

The greyed-out icons that were displayed on my desktop are no longer greyed-out; however, after completing all the steps you've provided and when I click upon the windows icon, I still have no items in the start menu, other than all programs. While attempting to complete the tasks you gave me for manually restoring the start menu I was denied access, for which a pop-up let me know. Again, I thank you for the progress we've made thus far. We are getting there.

As requested;

Item 1: OTL.Txt
==============
OTL logfile created on: 6/20/2011 10:47:34 PM - Run 1
OTL by OldTimer - Version 3.2.24.1 Folder = C:\Users\Mary Rose\Desktop
64bit- An unknown product (Version = 6.1.7600) - Type = NTWorkstation
Internet Explorer (Version = 8.0.7600.16385)
Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy

3.99 Gb Total Physical Memory | 3.13 Gb Available Physical Memory | 78.33% Memory free
7.98 Gb Paging File | 7.08 Gb Available in Paging File | 88.71% Paging File free
Paging file location(s): ?:\pagefile.sys [binary data]

%SystemDrive% = C: | %SystemRoot% = C:\Windows | %ProgramFiles% = C:\Program Files (x86)
Drive C: | 465.76 Gb Total Space | 431.13 Gb Free Space | 92.57% Space Free | Partition Type: NTFS
Drive D: | 4.38 Gb Total Space | 4.22 Gb Free Space | 96.40% Space Free | Partition Type: UDF

Computer Name: MARYROSE-PC | User Name: Mary Rose | Logged in as Administrator.
Boot Mode: Normal | Scan Mode: All users | Include 64bit Scans
Company Name Whitelist: Off | Skip Microsoft Files: Off | No Company Name Whitelist: On | File Age = 30 Days

========== Processes (SafeList) ==========

PRC - [2011/06/20 21:18:24 | 000,579,072 | ---- | M] (OldTimer Tools) -- C:\Users\Mary Rose\Desktop\OTL.exe
PRC - [2009/11/16 10:04:30 | 000,735,960 | ---- | M] (ESET) -- C:\Program Files\ESET\ESET NOD32 Antivirus\x86\ekrn.exe
PRC - [2009/01/26 15:31:10 | 001,153,368 | ---- | M] (Safer Networking Ltd.) -- C:\Program Files (x86)\Spybot - Search & Destroy\SDWinSec.exe


========== Modules (SafeList) ==========

MOD - [2011/06/20 21:18:24 | 000,579,072 | ---- | M] (OldTimer Tools) -- C:\Users\Mary Rose\Desktop\OTL.exe
MOD - [2010/08/21 01:21:32 | 001,680,896 | ---- | M] (Microsoft Corporation) -- C:\Windows\winsxs\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_420fe3fa2b8113bd\comctl32.dll


========== Win32 Services (SafeList) ==========

SRV:64bit: - [2009/11/16 10:12:56 | 000,023,296 | ---- | M] (ESET) [On_Demand | Stopped] -- C:\Program Files\ESET\ESET NOD32 Antivirus\EHttpSrv.exe -- (EhttpSrv)
SRV:64bit: - [2009/11/16 10:04:30 | 000,735,960 | ---- | M] (ESET) [Auto | Running] -- C:\Program Files\ESET\ESET NOD32 Antivirus\x86\ekrn.exe -- (ekrn)
SRV:64bit: - [2009/07/13 21:41:27 | 001,011,712 | ---- | M] (Microsoft Corporation) [Auto | Stopped] -- C:\Program Files\Windows Defender\MpSvc.dll -- (WinDefend)
SRV:64bit: - [2009/07/13 21:40:01 | 000,193,536 | ---- | M] (Microsoft Corporation) [On_Demand | Stopped] -- C:\Windows\SysNative\appmgmts.dll -- (AppMgmt)
SRV - [2010/03/18 13:16:28 | 000,130,384 | ---- | M] (Microsoft Corporation) [Auto | Stopped] -- C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe -- (clr_optimization_v4.0.30319_32)
SRV - [2009/06/10 17:23:09 | 000,066,384 | ---- | M] (Microsoft Corporation) [Disabled | Stopped] -- C:\Windows\Microsoft.NET\Framework\v2.0.50727\mscorsvw.exe -- (clr_optimization_v2.0.50727_32)
SRV - [2009/01/26 15:31:10 | 001,153,368 | ---- | M] (Safer Networking Ltd.) [Auto | Running] -- C:\Program Files (x86)\Spybot - Search & Destroy\SDWinSec.exe -- (SBSDWSCService)


========== Driver Services (SafeList) ==========

DRV:64bit: - [2011/03/11 02:22:41 | 000,107,904 | ---- | M] (Advanced Micro Devices) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\amdsata.sys -- (amdsata)
DRV:64bit: - [2011/03/11 02:22:40 | 000,027,008 | ---- | M] (Advanced Micro Devices) [Kernel | Boot | Running] -- C:\Windows\SysNative\drivers\amdxata.sys -- (amdxata)
DRV:64bit: - [2010/11/09 14:56:12 | 000,049,752 | ---- | M] (Sunbelt Software) [Kernel | System | Running] -- C:\Windows\SysNative\drivers\SBREDrv.sys -- (SBRE)
DRV:64bit: - [2009/12/18 16:02:26 | 000,123,200 | ---- | M] (ESET) [Kernel | Auto | Running] -- C:\Windows\SysNative\drivers\epfwwfpr.sys -- (epfwwfpr)
DRV:64bit: - [2009/11/16 10:03:42 | 000,136,584 | ---- | M] (ESET) [Kernel | System | Running] -- C:\Windows\SysNative\drivers\ehdrv.sys -- (ehdrv)
DRV:64bit: - [2009/11/16 09:56:16 | 000,145,336 | ---- | M] (ESET) [File_System | Auto | Running] -- C:\Windows\SysNative\drivers\eamon.sys -- (eamon)
DRV:64bit: - [2009/09/23 19:23:02 | 006,180,832 | ---- | M] (Intel Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\igdkmd64.sys -- (igfx)
DRV:64bit: - [2009/09/02 05:45:38 | 000,254,464 | ---- | M] (Jungo) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\windrvr6.sys -- (WinDriver6)
DRV:64bit: - [2009/07/13 21:52:20 | 000,194,128 | ---- | M] (AMD Technologies Inc.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\amdsbs.sys -- (amdsbs)
DRV:64bit: - [2009/07/13 21:48:04 | 000,065,600 | ---- | M] (LSI Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\lsi_sas2.sys -- (LSI_SAS2)
DRV:64bit: - [2009/07/13 21:47:48 | 000,077,888 | ---- | M] (Hewlett-Packard Company) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\HpSAMD.sys -- (HpSAMD)
DRV:64bit: - [2009/07/13 21:45:55 | 000,024,656 | ---- | M] (Promise Technology) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\stexstor.sys -- (stexstor)
DRV:64bit: - [2009/07/13 20:39:20 | 000,023,040 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\WSDPrint.sys -- (WSDPrintDevice)
DRV:64bit: - [2009/07/13 20:35:37 | 000,025,088 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\WSDScan.sys -- (WSDScan)
DRV:64bit: - [2009/06/10 16:38:56 | 000,000,308 | ---- | M] () [File_System | On_Demand | Running] -- C:\Windows\SysNative\wbem\ntfs.mof -- (Ntfs)
DRV:64bit: - [2009/06/10 16:35:42 | 000,187,392 | ---- | M] (Realtek Corporation ) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\Rt64win7.sys -- (RTL8167)
DRV:64bit: - [2009/06/10 16:34:33 | 003,286,016 | ---- | M] (Broadcom Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\evbda.sys -- (ebdrv)
DRV:64bit: - [2009/06/10 16:34:28 | 000,468,480 | ---- | M] (Broadcom Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\bxvbda.sys -- (b06bdrv)
DRV:64bit: - [2009/06/10 16:34:23 | 000,270,848 | ---- | M] (Broadcom Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\b57nd60a.sys -- (b57nd60a)
DRV:64bit: - [2009/06/10 16:31:59 | 000,031,232 | ---- | M] (Hauppauge Computer Works, Inc.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\hcw85cir.sys -- (hcw85cir)
DRV - [2009/09/02 05:45:38 | 000,254,464 | ---- | M] (Jungo) [Kernel | On_Demand | Running] -- C:\Windows\SysWOW64\drivers\windrvr6.sys -- (WinDriver6)


========== Standard Registry (SafeList) ==========


========== Internet Explorer ==========

IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm


IE - HKU\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 0

IE - HKU\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 0



IE - HKU\S-1-5-21-3881439405-987466333-697060819-1000\SOFTWARE\Microsoft\Internet Explorer\Main,Default_Page_URL = www.powerspec.com
IE - HKU\S-1-5-21-3881439405-987466333-697060819-1000\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = http://www.google.com/
IE - HKU\S-1-5-21-3881439405-987466333-697060819-1000\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 0

FF - HKLM\software\mozilla\Thunderbird\Extensions\\eplgTb@eset.com: C:\Program Files\ESET\ESET NOD32 Antivirus\Mozilla Thunderbird [2010/03/02 11:19:47 | 000,000,000 | ---D | M]


O1 HOSTS File: ([2011/06/12 09:42:49 | 000,434,874 | R--- | M]) - C:\Windows\SysNative\drivers\etc\hosts
O1 - Hosts: 127.0.0.1 www.007guard.com
O1 - Hosts: 127.0.0.1 007guard.com
O1 - Hosts: 127.0.0.1 008i.com
O1 - Hosts: 127.0.0.1 www.008k.com
O1 - Hosts: 127.0.0.1 008k.com
O1 - Hosts: 127.0.0.1 www.00hq.com
O1 - Hosts: 127.0.0.1 00hq.com
O1 - Hosts: 127.0.0.1 010402.com
O1 - Hosts: 127.0.0.1 www.032439.com
O1 - Hosts: 127.0.0.1 032439.com
O1 - Hosts: 127.0.0.1 www.0scan.com
O1 - Hosts: 127.0.0.1 0scan.com
O1 - Hosts: 127.0.0.1 1000gratisproben.com
O1 - Hosts: 127.0.0.1 www.1000gratisproben.com
O1 - Hosts: 127.0.0.1 1001namen.com
O1 - Hosts: 127.0.0.1 www.1001namen.com
O1 - Hosts: 127.0.0.1 100888290cs.com
O1 - Hosts: 127.0.0.1 www.100888290cs.com
O1 - Hosts: 127.0.0.1 www.100sexlinks.com
O1 - Hosts: 127.0.0.1 100sexlinks.com
O1 - Hosts: 127.0.0.1 10sek.com
O1 - Hosts: 127.0.0.1 www.10sek.com
O1 - Hosts: 127.0.0.1 www.1-2005-search.com
O1 - Hosts: 127.0.0.1 1-2005-search.com
O1 - Hosts: 127.0.0.1 123fporn.info
O1 - Hosts: 14964 more lines...
O2:64bit: - BHO: (Google Toolbar Helper) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll (Google Inc.)
O2:64bit: - BHO: (Google Toolbar Notifier BHO) - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.7.6406.1642\swg64.dll (Google Inc.)
O2 - BHO: (Spybot-S&D IE Protection) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files (x86)\Spybot - Search & Destroy\SDHelper.dll (Safer Networking Limited)
O2 - BHO: (Google Toolbar Notifier BHO) - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files (x86)\Google\GoogleToolbarNotifier\5.7.6406.1642\swg.dll (Google Inc.)
O3:64bit: - HKLM\..\Toolbar: (Google Toolbar) - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll (Google Inc.)
O3:64bit: - HKLM\..\Toolbar: (no name) - Locked - No CLSID value found.
O3 - HKLM\..\Toolbar: (no name) - Locked - No CLSID value found.
O3:64bit: - HKU\S-1-5-21-3881439405-987466333-697060819-1000\..\Toolbar\WebBrowser: (Google Toolbar) - {2318C2B1-4965-11D4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll (Google Inc.)
O4:64bit: - HKLM..\Run: [egui] C:\Program Files\ESET\ESET NOD32 Antivirus\egui.exe (ESET)
O4:64bit: - HKLM..\Run: [HotKeysCmds] C:\Windows\SysNative\hkcmd.exe (Intel Corporation)
O4:64bit: - HKLM..\Run: [IgfxTray] C:\Windows\SysNative\igfxtray.exe (Intel Corporation)
O4:64bit: - HKLM..\Run: [MEI_Startup] File not found
O4:64bit: - HKLM..\Run: [Persistence] C:\Windows\SysNative\igfxpers.exe (Intel Corporation)
O4 - HKLM..\Run: [eCopy Scan Inbox Monitor] C:\Program Files (x86)\eCopy\PaperWorks\Bin\InboxMonitor.exe (Nuance, Inc.)
O4 - HKLM..\Run: [eCopyPWPrntHlpr] C:\Program Files (x86)\eCopy\PaperWorks\Bin\eCopyPWPrntHlpr.exe (Nuance, Inc.)
O4 - HKU\S-1-5-19..\Run: [Sidebar] C:\Program Files (x86)\Windows Sidebar\Sidebar.exe (Microsoft Corporation)
O4 - HKU\S-1-5-20..\Run: [Sidebar] C:\Program Files (x86)\Windows Sidebar\Sidebar.exe (Microsoft Corporation)
O4 - HKU\S-1-5-19..\RunOnce: [mctadmin] File not found
O4 - HKU\S-1-5-20..\RunOnce: [mctadmin] File not found
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoActiveDesktop = 1
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: ConsentPromptBehaviorAdmin = 5
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: ConsentPromptBehaviorUser = 3
O8:64bit: - Extra context menu item: Google Sidewiki... - C:\Program Files (x86)\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_6CE5017F567343CA.dll (Google Inc.)
O8 - Extra context menu item: Google Sidewiki... - C:\Program Files (x86)\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_6CE5017F567343CA.dll (Google Inc.)
O9 - Extra 'Tools' menuitem : Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files (x86)\Spybot - Search & Destroy\SDHelper.dll (Safer Networking Limited)
O13 - gopher Prefix: missing
O13 - gopher Prefix: missing
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} http://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab (Java Plug-in 1.6.0_24)
O16 - DPF: {CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA} http://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab (Java Plug-in 1.6.0_24)
O16 - DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} http://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab (Java Plug-in 1.6.0_24)
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab (Shockwave Flash Object)
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab (Reg Error: Key error.)
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: DhcpNameServer = 192.168.1.254
O18:64bit: - Protocol\Handler\ms-help {314111c7-a502-11d2-bbca-00c04f8ec294} - Reg Error: Key error. File not found
O20:64bit: - HKLM Winlogon: Shell - (explorer.exe) - C:\Windows\explorer.exe (Microsoft Corporation)
O20:64bit: - HKLM Winlogon: VMApplet - (SystemPropertiesPerformance.exe) - C:\Windows\SysNative\SystemPropertiesPerformance.exe (Microsoft Corporation)
O20:64bit: - HKLM Winlogon: VMApplet - (/pagefile) - File not found
O20 - HKLM Winlogon: Shell - (explorer.exe) - C:\Windows\SysWow64\explorer.exe (Microsoft Corporation)
O20 - HKLM Winlogon: VMApplet - (/pagefile) - File not found
O20:64bit: - Winlogon\Notify\igfxcui: DllName - Reg Error: Key error. - C:\Windows\SysNative\igfxdev.dll (Intel Corporation)
O21:64bit: - SSODL: WebCheck - {E6FB5E20-DE35-11CF-9C87-00AA005127ED} - CLSID or File not found.
O21 - SSODL: WebCheck - {E6FB5E20-DE35-11CF-9C87-00AA005127ED} - CLSID or File not found.
O32 - HKLM CDRom: AutoRun - 1
O32 - AutoRun File - [2009/10/15 13:13:40 | 000,000,000 | ---- | M] () - C:\AUTOEXEC.BAT -- [ NTFS ]
O33 - MountPoints2\{1ac3bc93-77b1-11df-b0fa-4061864ee0ad}\Shell - "" = AutoRun
O33 - MountPoints2\{1ac3bc93-77b1-11df-b0fa-4061864ee0ad}\Shell\AutoRun\command - "" = "E:\WD SmartWare.exe" autoplay=true
O34 - HKLM BootExecute: (autocheck autochk *) - File not found
O35:64bit: - HKLM\..comfile [open] -- "%1" %*
O35:64bit: - HKLM\..exefile [open] -- "%1" %*
O35 - HKLM\..comfile [open] -- "%1" %*
O35 - HKLM\..exefile [open] -- "%1" %*
O37:64bit: - HKLM\...com [@ = comfile] -- "%1" %*
O37:64bit: - HKLM\...exe [@ = exefile] -- "%1" %*
O37 - HKLM\...com [@ = comfile] -- "%1" %*
O37 - HKLM\...exe [@ = exefile] -- "%1" %*

========== Files/Folders - Created Within 30 Days ==========

[2011/06/20 22:46:41 | 000,579,072 | ---- | C] (OldTimer Tools) -- C:\Users\Mary Rose\Desktop\OTL.exe
[2011/06/20 22:41:23 | 000,000,000 | ---D | C] -- C:\Users\Mary Rose\Desktop\Programs
[2011/06/14 14:39:56 | 000,000,000 | ---D | C] -- C:\Windows\SysNative\SPReview
[2011/06/14 14:39:14 | 000,000,000 | ---D | C] -- C:\Windows\SysNative\EventProviders
[2011/06/14 14:38:36 | 000,197,120 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysNative\d3d10_1.dll
[2011/06/14 14:38:36 | 000,161,792 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysWow64\d3d10_1.dll
[2011/06/14 14:23:53 | 000,000,000 | ---D | C] -- C:\Program Files (x86)\Medicare Remit EasyPrint
[2011/06/14 12:26:14 | 000,049,752 | ---- | C] (Sunbelt Software) -- C:\Windows\SysNative\drivers\SBREDrv.sys
[2011/06/14 12:26:14 | 000,027,472 | ---- | C] (Sunbelt Software) -- C:\Windows\SysNative\sbbd.exe
[2011/06/14 12:26:08 | 000,000,000 | ---D | C] -- C:\VIPRERESCUE
[2011/06/07 14:36:26 | 000,404,640 | ---- | C] (Adobe Systems Incorporated) -- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
[2011/06/07 13:01:12 | 000,000,000 | ---D | C] -- C:\Users\Mary Rose\AppData\Roaming\Malwarebytes
[2011/06/07 13:01:07 | 000,039,984 | ---- | C] (Malwarebytes Corporation) -- C:\Windows\SysWow64\drivers\mbamswissarmy.sys
[2011/06/07 13:01:07 | 000,000,000 | ---D | C] -- C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Malwarebytes' Anti-Malware
[2011/06/07 13:01:07 | 000,000,000 | ---D | C] -- C:\ProgramData\Malwarebytes
[2011/06/07 13:01:04 | 000,025,912 | ---- | C] (Malwarebytes Corporation) -- C:\Windows\SysNative\drivers\mbam.sys
[2011/06/07 13:01:04 | 000,000,000 | ---D | C] -- C:\Program Files (x86)\Malwarebytes' Anti-Malware
[2011/06/07 12:14:27 | 000,000,000 | ---D | C] -- C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Spybot - Search & Destroy
[2011/06/07 12:14:23 | 000,000,000 | ---D | C] -- C:\ProgramData\Spybot - Search & Destroy
[2011/06/07 12:14:23 | 000,000,000 | ---D | C] -- C:\Program Files (x86)\Spybot - Search & Destroy
[2011/06/06 16:27:59 | 000,000,000 | ---D | C] -- C:\Users\Mary Rose\AppData\Local\ESET
[2011/06/06 15:32:41 | 000,472,808 | ---- | C] (Sun Microsystems, Inc.) -- C:\Windows\SysWow64\deployJava1.dll
[2011/06/06 15:32:41 | 000,157,472 | ---- | C] (Sun Microsystems, Inc.) -- C:\Windows\SysWow64\javaws.exe
[2011/06/06 15:32:41 | 000,145,184 | ---- | C] (Sun Microsystems, Inc.) -- C:\Windows\SysWow64\javaw.exe
[2011/06/06 15:32:41 | 000,145,184 | ---- | C] (Sun Microsystems, Inc.) -- C:\Windows\SysWow64\java.exe
[2011/06/06 15:20:27 | 000,000,000 | ---D | C] -- C:\Users\Mary Rose\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Windows 7 Restore
[2011/05/25 08:59:52 | 000,027,008 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysNative\drivers\Diskdump.sys

========== Files - Modified Within 30 Days ==========

[2011/06/20 22:46:08 | 000,000,894 | ---- | M] () -- C:\Windows\tasks\GoogleUpdateTaskMachineCore.job
[2011/06/20 22:46:00 | 000,067,584 | --S- | M] () -- C:\Windows\bootstat.dat
[2011/06/20 22:45:57 | 3213,549,568 | -HS- | M] () -- C:\hiberfil.sys
[2011/06/20 22:44:50 | 000,009,920 | -H-- | M] () -- C:\Windows\SysNative\7B296FB0-376B-497e-B012-9C450E1B7327-5P-1.C7483456-A289-439d-8115-601632D005A0
[2011/06/20 22:44:50 | 000,009,920 | -H-- | M] () -- C:\Windows\SysNative\7B296FB0-376B-497e-B012-9C450E1B7327-5P-0.C7483456-A289-439d-8115-601632D005A0
[2011/06/20 22:36:06 | 000,032,578 | ---- | M] () -- C:\Users\Mary Rose\Desktop\Professional_All_Users_Start_Menu.zip
[2011/06/20 22:25:15 | 000,010,817 | ---- | M] () -- C:\Users\Mary Rose\Desktop\Current_User_Start_Menu.zip
[2011/06/20 21:53:10 | 000,000,898 | ---- | M] () -- C:\Windows\tasks\GoogleUpdateTaskMachineUA.job
[2011/06/20 21:18:24 | 000,579,072 | ---- | M] (OldTimer Tools) -- C:\Users\Mary Rose\Desktop\OTL.exe
[2011/06/20 21:03:31 | 000,739,790 | ---- | M] () -- C:\Windows\SysNative\PerfStringBackup.INI
[2011/06/20 21:03:31 | 000,632,708 | ---- | M] () -- C:\Windows\SysNative\perfh009.dat
[2011/06/20 21:03:31 | 000,110,342 | ---- | M] () -- C:\Windows\SysNative\perfc009.dat
[2011/06/14 14:34:55 | 000,000,359 | ---- | M] () -- C:\Users\Mary Rose\Desktop\Recycle Bin - Shortcut.lnk
[2011/06/14 14:23:53 | 000,003,003 | ---- | M] () -- C:\Users\Mary Rose\Desktop\EasyPrint.lnk
[2011/06/14 14:20:07 | 000,000,000 | ---- | M] () -- C:\Windows\SysNative\attrib
[2011/06/14 14:12:38 | 000,001,163 | ---- | M] () -- C:\Users\Mary Rose\Documents\restore.reg
[2011/06/12 09:42:49 | 000,434,874 | R--- | M] () -- C:\Windows\SysNative\drivers\etc\hosts
[2011/06/12 09:40:11 | 000,001,312 | ---- | M] () -- C:\Users\Mary Rose\Application Data\Microsoft\Internet Explorer\Quick Launch\Spybot - Search & Destroy.lnk
[2011/06/12 09:40:11 | 000,001,288 | ---- | M] () -- C:\Users\Mary Rose\Desktop\Spybot - Search & Destroy.lnk
[2011/06/07 14:36:26 | 000,404,640 | ---- | M] (Adobe Systems Incorporated) -- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
[2011/06/07 13:01:07 | 000,001,109 | ---- | M] () -- C:\Users\Public\Desktop\Malwarebytes' Anti-Malware.lnk
[2011/06/07 12:45:46 | 000,000,168 | ---- | M] () -- C:\ProgramData\~39116536r
[2011/06/07 12:45:46 | 000,000,144 | ---- | M] () -- C:\ProgramData\~39116536
[2011/06/07 12:45:42 | 000,000,328 | ---- | M] () -- C:\ProgramData\39116536
[2011/06/06 15:20:30 | 000,000,160 | ---- | M] () -- C:\ProgramData\~37412600r
[2011/06/06 15:20:30 | 000,000,136 | ---- | M] () -- C:\ProgramData\~37412600
[2011/06/06 15:20:06 | 000,000,328 | ---- | M] () -- C:\ProgramData\37412600
[2011/05/29 09:11:30 | 000,039,984 | ---- | M] (Malwarebytes Corporation) -- C:\Windows\SysWow64\drivers\mbamswissarmy.sys
[2011/05/29 09:11:20 | 000,025,912 | ---- | M] (Malwarebytes Corporation) -- C:\Windows\SysNative\drivers\mbam.sys

========== Files Created - No Company Name ==========

[2011/06/20 22:38:50 | 000,032,578 | ---- | C] () -- C:\Users\Mary Rose\Desktop\Professional_All_Users_Start_Menu.zip
[2011/06/20 22:27:23 | 000,010,817 | ---- | C] () -- C:\Users\Mary Rose\Desktop\Current_User_Start_Menu.zip
[2011/06/20 22:02:56 | 000,002,621 | ---- | C] () -- C:\Users\Public\Desktop\UbiquityMD.lnk
[2011/06/20 22:02:56 | 000,002,283 | ---- | C] () -- C:\Users\Public\Desktop\Microsoft Office - 60 Day Trial.lnk
[2011/06/20 22:02:56 | 000,002,102 | ---- | C] () -- C:\Users\Public\Desktop\eCopy PaperWorks.lnk
[2011/06/20 22:02:56 | 000,002,014 | ---- | C] () -- C:\Users\Public\Desktop\Adobe Reader 9.lnk
[2011/06/20 22:02:56 | 000,000,990 | ---- | C] () -- C:\Users\Public\Desktop\MyDemo for Vision X.lnk
[2011/06/14 14:34:55 | 000,000,359 | ---- | C] () -- C:\Users\Mary Rose\Desktop\Recycle Bin - Shortcut.lnk
[2011/06/14 14:20:07 | 000,000,000 | ---- | C] () -- C:\Windows\SysNative\attrib
[2011/06/14 14:12:38 | 000,001,163 | ---- | C] () -- C:\Users\Mary Rose\Documents\restore.reg
[2011/06/07 13:01:07 | 000,001,109 | ---- | C] () -- C:\Users\Public\Desktop\Malwarebytes' Anti-Malware.lnk
[2011/06/07 12:45:46 | 000,000,168 | ---- | C] () -- C:\ProgramData\~39116536r
[2011/06/07 12:45:45 | 000,000,144 | ---- | C] () -- C:\ProgramData\~39116536
[2011/06/07 12:45:42 | 000,000,328 | ---- | C] () -- C:\ProgramData\39116536
[2011/06/07 12:14:27 | 000,001,312 | ---- | C] () -- C:\Users\Mary Rose\Application Data\Microsoft\Internet Explorer\Quick Launch\Spybot - Search & Destroy.lnk
[2011/06/07 12:14:27 | 000,001,288 | ---- | C] () -- C:\Users\Mary Rose\Desktop\Spybot - Search & Destroy.lnk
[2011/06/06 15:20:30 | 000,000,160 | ---- | C] () -- C:\ProgramData\~37412600r
[2011/06/06 15:20:29 | 000,000,136 | ---- | C] () -- C:\ProgramData\~37412600
[2011/06/06 15:20:06 | 000,000,328 | ---- | C] () -- C:\ProgramData\37412600
[2010/03/22 15:46:07 | 000,000,097 | ---- | C] () -- C:\Users\Mary Rose\AppData\Local\fusioncache.dat
[2010/03/22 15:38:43 | 000,743,126 | ---- | C] () -- C:\Windows\SysWow64\PerfStringBackup.INI
[2010/01/08 18:15:20 | 000,028,672 | ---- | C] () -- C:\Windows\SysWow64\EZJcomMTALib.dll
[2009/07/14 01:38:36 | 000,067,584 | --S- | C] () -- C:\Windows\bootstat.dat
[2009/07/13 22:35:51 | 000,000,741 | ---- | C] () -- C:\Windows\SysWow64\NOISE.DAT
[2009/07/13 22:34:42 | 000,215,943 | ---- | C] () -- C:\Windows\SysWow64\dssec.dat
[2009/07/13 20:10:29 | 000,043,131 | ---- | C] () -- C:\Windows\mib.bin
[2009/07/13 19:42:10 | 000,064,000 | ---- | C] () -- C:\Windows\SysWow64\BWContextHandler.dll
[2009/07/13 17:03:59 | 000,364,544 | ---- | C] () -- C:\Windows\SysWow64\msjetoledb40.dll
[2009/06/10 17:26:10 | 000,673,088 | ---- | C] () -- C:\Windows\SysWow64\mlang.dat
[2009/02/24 10:45:00 | 000,322,048 | ---- | C] () -- C:\Windows\SysWow64\JActVisionX.dll

< End of report >

Item 2: Extras.Txt

OTL Extras logfile created on: 6/20/2011 10:47:34 PM - Run 1
OTL by OldTimer - Version 3.2.24.1 Folder = C:\Users\Mary Rose\Desktop
64bit- An unknown product (Version = 6.1.7600) - Type = NTWorkstation
Internet Explorer (Version = 8.0.7600.16385)
Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy

3.99 Gb Total Physical Memory | 3.13 Gb Available Physical Memory | 78.33% Memory free
7.98 Gb Paging File | 7.08 Gb Available in Paging File | 88.71% Paging File free
Paging file location(s): ?:\pagefile.sys [binary data]

%SystemDrive% = C: | %SystemRoot% = C:\Windows | %ProgramFiles% = C:\Program Files (x86)
Drive C: | 465.76 Gb Total Space | 431.13 Gb Free Space | 92.57% Space Free | Partition Type: NTFS
Drive D: | 4.38 Gb Total Space | 4.22 Gb Free Space | 96.40% Space Free | Partition Type: UDF

Computer Name: MARYROSE-PC | User Name: Mary Rose | Logged in as Administrator.
Boot Mode: Normal | Scan Mode: All users | Include 64bit Scans
Company Name Whitelist: Off | Skip Microsoft Files: Off | No Company Name Whitelist: On | File Age = 30 Days

========== Extra Registry (SafeList) ==========


========== File Associations ==========

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<extension>]
.url[@ = InternetShortcut] -- C:\Windows\SysNative\rundll32.exe (Microsoft Corporation)

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<extension>]
.cpl [@ = cplfile] -- C:\Windows\SysWow64\control.exe (Microsoft Corporation)

========== Shell Spawning ==========

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<key>\shell\[command]\command]
batfile [open] -- "%1" %* File not found
cmdfile [open] -- "%1" %* File not found
comfile [open] -- "%1" %* File not found
exefile [open] -- "%1" %* File not found
helpfile [open] -- Reg Error: Key error.
inffile [install] -- %SystemRoot%\System32\InfDefaultInstall.exe "%1" (Microsoft Corporation)
InternetShortcut [open] -- "C:\Windows\System32\rundll32.exe" "C:\Windows\System32\ieframe.dll",OpenURL %l (Microsoft Corporation)
InternetShortcut [print] -- "C:\Windows\System32\rundll32.exe" "C:\Windows\System32\mshtml.dll",PrintHTML "%1" (Microsoft Corporation)
piffile [open] -- "%1" %* File not found
regfile [merge] -- Reg Error: Key error.
scrfile [config] -- "%1" File not found
scrfile [install] -- rundll32.exe desk.cpl,InstallScreenSaver %l File not found
scrfile [open] -- "%1" /S File not found
txtfile [edit] -- Reg Error: Key error.
Unknown [openas] -- %SystemRoot%\system32\rundll32.exe %SystemRoot%\system32\shell32.dll,OpenAs_RunDLL %1 File not found
Directory [cmd] -- cmd.exe /s /k pushd "%V" (Microsoft Corporation)
Directory [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)
Folder [open] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)
Folder [explore] -- Reg Error: Value error.
Drive [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<key>\shell\[command]\command]
batfile [open] -- "%1" %*
cmdfile [open] -- "%1" %*
comfile [open] -- "%1" %*
cplfile [cplopen] -- %SystemRoot%\System32\control.exe "%1",%* (Microsoft Corporation)
exefile [open] -- "%1" %*
helpfile [open] -- Reg Error: Key error.
inffile [install] -- %SystemRoot%\System32\InfDefaultInstall.exe "%1" (Microsoft Corporation)
piffile [open] -- "%1" %*
regfile [merge] -- Reg Error: Key error.
scrfile [config] -- "%1"
scrfile [install] -- rundll32.exe desk.cpl,InstallScreenSaver %l
scrfile [open] -- "%1" /S
txtfile [edit] -- Reg Error: Key error.
Unknown [openas] -- %SystemRoot%\system32\rundll32.exe %SystemRoot%\system32\shell32.dll,OpenAs_RunDLL %1
Directory [cmd] -- cmd.exe /s /k pushd "%V" (Microsoft Corporation)
Directory [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)
Folder [open] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)
Folder [explore] -- Reg Error: Value error.
Drive [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)

========== Security Center Settings ==========

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center]
"cval" = 1

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring]

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Svc]
"VistaSp1" = 28 4D B2 76 41 04 CA 01 [binary data]
"AntiVirusOverride" = 0
"AntiSpywareOverride" = 0
"FirewallOverride" = 0

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Svc\Vol]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Svc]

========== Firewall Settings ==========

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile]
"DisableNotifications" = 0
"EnableFirewall" = 1

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
"DisableNotifications" = 0
"EnableFirewall" = 1

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\PublicProfile]
"DisableNotifications" = 0
"EnableFirewall" = 1

========== Authorized Applications List ==========


========== HKEY_LOCAL_MACHINE Uninstall List ==========

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall]
"{57B012C9-5EAD-441B-9925-6B560B543D87}" = ESET NOD32 Antivirus
"{90140000-002A-0000-1000-0000000FF1CE}" = Microsoft Office Office 64-bit Components 2010
"{90140000-002A-0409-1000-0000000FF1CE}" = Microsoft Office Shared 64-bit MUI (English) 2010
"{90140000-0116-0409-1000-0000000FF1CE}" = Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010
"{EB733E71-6998-4F6F-AA98-01E4DCDC0745}" = UbiquityMD
"{F5B09CFD-F0B2-36AF-8DF4-1DF6B63FC7B4}" = Microsoft .NET Framework 4 Client Profile
"HDMI" = Intel® Graphics Media Accelerator Driver
"Microsoft .NET Framework 4 Client Profile" = Microsoft .NET Framework 4 Client Profile

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall]
"{18455581-E099-4BA8-BC6B-F34B2F06600C}" = Google Toolbar for Internet Explorer
"{2318C2B1-4965-11d4-9B18-009027A5CD4F}" = Google Toolbar for Internet Explorer
"{26A24AE4-039D-4CA4-87B4-2F83216021FF}" = Java™ 6 Update 24
"{3F6DED63-33F5-4340-BF73-1E3FFC6CD2B8}" = ESET Activation Helper (Noderator)
"{4A03706F-666A-4037-7777-5F2748764D10}" = Java Auto Updater
"{65DA2EC9-0642-47E9-AAE2-B5267AA14D75}" = Activation Assistant for the 2007 Microsoft Office suites
"{675E0A17-9151-46E0-99E6-FCE72DC328B1}" = eCopy PaperWorks
"{68FF4E69-53DC-485C-ADD9-E56FF9A406F8}" = VisionX
"{77DCDCE3-2DED-62F3-8154-05E745472D07}" = Acrobat.com
"{90140000-0015-0409-0000-0000000FF1CE}" = Microsoft Office Access MUI (English) 2010
"{90140000-0016-0409-0000-0000000FF1CE}" = Microsoft Office Excel MUI (English) 2010
"{90140000-0018-0409-0000-0000000FF1CE}" = Microsoft Office PowerPoint MUI (English) 2010
"{90140000-0019-0409-0000-0000000FF1CE}" = Microsoft Office Publisher MUI (English) 2010
"{90140000-001A-0409-0000-0000000FF1CE}" = Microsoft Office Outlook MUI (English) 2010
"{90140000-001B-0409-0000-0000000FF1CE}" = Microsoft Office Word MUI (English) 2010
"{90140000-001F-0409-0000-0000000FF1CE}" = Microsoft Office Proof (English) 2010
"{90140000-001F-040C-0000-0000000FF1CE}" = Microsoft Office Proof (French) 2010
"{90140000-001F-0C0A-0000-0000000FF1CE}" = Microsoft Office Proof (Spanish) 2010
"{90140000-002C-0409-0000-0000000FF1CE}" = Microsoft Office Proofing (English) 2010
"{90140000-003D-0000-0000-0000000FF1CE}" = Microsoft Office Single Image 2010
"{90140000-006E-0409-0000-0000000FF1CE}" = Microsoft Office Shared MUI (English) 2010
"{90140000-00A1-0409-0000-0000000FF1CE}" = Microsoft Office OneNote MUI (English) 2010
"{90140000-0115-0409-0000-0000000FF1CE}" = Microsoft Office Shared Setup Metadata MUI (English) 2010
"{90140000-0117-0409-0000-0000000FF1CE}" = Microsoft Office Access Setup Metadata MUI (English) 2010
"{A2BCA9F1-566C-4805-97D1-7FDC93386723}" = Adobe AIR
"{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}" = Google Update Helper
"{AC388C78-2619-452C-BFBE-FABCC3194387}" = Microsoft Office Live Meeting 2007
"{AC76BA86-7AD7-1033-7B44-A94000000001}" = Adobe Reader 9.4.4
"{B4092C6D-E886-4CB2-BA68-FE5A88D31DE6}_is1" = Spybot - Search & Destroy
"{CB2F7EDD-9D1F-43C1-90FC-4F52EAE172A1}" = Microsoft .NET Framework 1.1
"{FA8D0E23-BE28-4011-85D9-850DB7B0737A}" = Medicare Remit EasyPrint
"Activation Assistant for the 2007 Microsoft Office suites" = Activation Assistant for the 2007 Microsoft Office suites
"Adobe AIR" = Adobe AIR
"Adobe Flash Player ActiveX" = Adobe Flash Player 10 ActiveX
"com.adobe.mauby.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1" = Acrobat.com
"FIS Panini VisionX Driver" = FIS Panini VisionX Driver
"Malwarebytes' Anti-Malware_is1" = Malwarebytes' Anti-Malware version 1.51.0.1200
"Office14.SingleImage" = Microsoft Office Home and Student 2010
"YTdetect" = Yahoo! Detect

========== Last 10 Event Log Errors ==========

[ Application Events ]
Error - 5/10/2011 4:24:14 PM | Computer Name = MaryRose-PC | Source = Application Hang | ID = 1002
Description = The program iexplore.exe version 8.0.7600.16766 stopped interacting
with Windows and was closed. To see if more information about the problem is available,
check the problem history in the Action Center control panel. Process ID: c04 Start
Time: 01cc0f502e49775e Termination Time: 0 Application Path: C:\Program Files (x86)\Internet
Explorer\iexplore.exe Report Id: 766779b8-7b43-11e0-b336-4061864ee0ad

Error - 5/10/2011 4:26:34 PM | Computer Name = MaryRose-PC | Source = Application Hang | ID = 1002
Description = The program iexplore.exe version 8.0.7600.16766 stopped interacting
with Windows and was closed. To see if more information about the problem is available,
check the problem history in the Action Center control panel. Process ID: 7dc Start
Time: 01cc0f507ffd0f99 Termination Time: 15 Application Path: C:\Program Files (x86)\Internet
Explorer\iexplore.exe Report Id: c9b8f33e-7b43-11e0-b336-4061864ee0ad

Error - 5/10/2011 4:42:18 PM | Computer Name = MaryRose-PC | Source = Application Hang | ID = 1002
Description = The program iexplore.exe version 8.0.7600.16766 stopped interacting
with Windows and was closed. To see if more information about the problem is available,
check the problem history in the Action Center control panel. Process ID: a68 Start
Time: 01cc0f52a52a2cd8 Termination Time: 0 Application Path: C:\Program Files (x86)\Internet
Explorer\iexplore.exe Report Id: fd558162-7b45-11e0-b336-4061864ee0ad

Error - 5/16/2011 11:35:25 AM | Computer Name = MaryRose-PC | Source = SideBySide | ID = 16842815
Description = Activation context generation failed for "c:\Program Files (x86)\Common
Files\Adobe AIR\Versions\1.0\Adobe AIR.dll".Error in manifest or policy file "c:\Program
Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR.dll" on line 3. The value
"MAJOR_VERSION.MINOR_VERSION.BUILD_NUMBER_MAJOR.BUILD_NUMBER_MINOR" of attribute
"version" in element "assemblyIdentity" is invalid.

Error - 5/23/2011 10:57:37 AM | Computer Name = MaryRose-PC | Source = SideBySide | ID = 16842815
Description = Activation context generation failed for "c:\Program Files (x86)\Common
Files\Adobe AIR\Versions\1.0\Adobe AIR.dll".Error in manifest or policy file "c:\Program
Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR.dll" on line 3. The value
"MAJOR_VERSION.MINOR_VERSION.BUILD_NUMBER_MAJOR.BUILD_NUMBER_MINOR" of attribute
"version" in element "assemblyIdentity" is invalid.

Error - 5/24/2011 12:46:37 PM | Computer Name = MaryRose-PC | Source = SideBySide | ID = 16842815
Description = Activation context generation failed for "c:\Program Files (x86)\Common
Files\Adobe AIR\Versions\1.0\Adobe AIR.dll".Error in manifest or policy file "c:\Program
Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR.dll" on line 3. The value
"MAJOR_VERSION.MINOR_VERSION.BUILD_NUMBER_MAJOR.BUILD_NUMBER_MINOR" of attribute
"version" in element "assemblyIdentity" is invalid.

Error - 5/26/2011 4:46:57 PM | Computer Name = MaryRose-PC | Source = Application Hang | ID = 1002
Description = The program eCopyPaperWorks.exe version 9.3.2.34 stopped interacting
with Windows and was closed. To see if more information about the problem is available,
check the problem history in the Action Center control panel. Process ID: a30 Start
Time: 01cc1be4452df6f3 Termination Time: 5850 Application Path: C:\Program Files
(x86)\eCopy\PaperWorks\Bin\eCopyPaperWorks.exe Report Id: 44415718-87d9-11e0-b703-4061864ee0ad


Error - 5/27/2011 12:24:42 PM | Computer Name = MaryRose-PC | Source = SideBySide | ID = 16842815
Description = Activation context generation failed for "c:\Program Files (x86)\Common
Files\Adobe AIR\Versions\1.0\Adobe AIR.dll".Error in manifest or policy file "c:\Program
Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR.dll" on line 3. The value
"MAJOR_VERSION.MINOR_VERSION.BUILD_NUMBER_MAJOR.BUILD_NUMBER_MINOR" of attribute
"version" in element "assemblyIdentity" is invalid.

Error - 6/6/2011 2:06:59 PM | Computer Name = MaryRose-PC | Source = Application Hang | ID = 1002
Description = The program iexplore.exe version 8.0.7600.16766 stopped interacting
with Windows and was closed. To see if more information about the problem is available,
check the problem history in the Action Center control panel. Process ID: 824 Start
Time: 01cc24493bb7298e Termination Time: 0 Application Path: C:\Program Files (x86)\Internet
Explorer\iexplore.exe Report Id: c201d2e8-9067-11e0-a6a3-4061864ee0ad

Error - 6/6/2011 3:14:01 PM | Computer Name = MaryRose-PC | Source = Application Error | ID = 1000
Description = Faulting application name: A2BB.exe, version: 1.7.8800.0, time stamp:
0x4d776bb8 Faulting module name: A2BB.exe, version: 1.7.8800.0, time stamp: 0x4d776bb8
Exception
code: 0xc0000005 Fault offset: 0x00001149 Faulting process id: 0xac0 Faulting application
start time: 0x01cc247de4175625 Faulting application path: C:\Users\MARYRO~1\AppData\Local\Temp\A2BB.exe
Faulting
module path: C:\Users\MARYRO~1\AppData\Local\Temp\A2BB.exe Report Id: 224df0d5-9071-11e0-a6a3-4061864ee0ad

[ System Events ]
Error - 3/2/2011 11:42:43 AM | Computer Name = MaryRose-PC | Source = DCOM | ID = 10016
Description =

Error - 3/3/2011 9:51:56 AM | Computer Name = MaryRose-PC | Source = Service Control Manager | ID = 7023
Description = The Function Discovery Resource Publication service terminated with
the following error: %%-2147014847

Error - 3/3/2011 9:52:55 AM | Computer Name = MaryRose-PC | Source = DCOM | ID = 10016
Description =

Error - 3/4/2011 9:57:18 AM | Computer Name = MaryRose-PC | Source = DCOM | ID = 10016
Description =

Error - 9/29/2009 1:03:09 AM | Computer Name = MaryRose-PC | Source = volsnap | ID = 393241
Description = The shadow copies of volume C: were deleted because the shadow copy
storage could not grow in time. Consider reducing the IO load on the system or
choose a shadow copy storage volume that is not being shadow copied.

Error - 9/29/2009 1:03:20 AM | Computer Name = MaryRose-PC | Source = Service Control Manager | ID = 7023
Description = The Function Discovery Resource Publication service terminated with
the following error: %%-2147014847

Error - 9/29/2009 1:04:20 AM | Computer Name = MaryRose-PC | Source = DCOM | ID = 10016
Description =

Error - 3/7/2011 5:53:08 PM | Computer Name = MaryRose-PC | Source = DCOM | ID = 10016
Description =

Error - 3/7/2011 5:53:08 PM | Computer Name = MaryRose-PC | Source = DCOM | ID = 10016
Description =

Error - 3/8/2011 9:56:15 AM | Computer Name = MaryRose-PC | Source = volsnap | ID = 393241
Description = The shadow copies of volume C: were deleted because the shadow copy
storage could not grow in time. Consider reducing the IO load on the system or
choose a shadow copy storage volume that is not being shadow copied.


< End of report >

Again, I thank you for your assistance, understanding your time and efforts.

Sincerely,

- A Frustrated Surfer

#4 SweetTech

SweetTech

    Agent ST


  • Members
  • 13,421 posts
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  • Location:Antarctica
  • Local time:06:37 AM

Posted 21 June 2011 - 08:23 AM

HI!

While attempting to complete the tasks you gave me for manually restoring the start menu I was denied access, for which a pop-up let me know. Again, I thank you for the progress we've made thus far. We are getting there.

Can you please provide me with the full error message or even better provide a screenshot of it?

Please take a screenshot of that window.
  • You can do this by pressing the PrintScreen key.
  • Then go to Start > All Programs > Accessories > Paint
  • In Paint, go up to Edit > Paste
  • Then Go up to File > Save As. Click the drop-down box to change the "Save As Type" to "JPEG", name it what you want, and save it where you want.
  • Then click Reply in this topic.
  • Scroll down to Attachments.
  • Click the Browse button.
  • Locate the file you just saved, click on it, then click Open.
  • Click Upload and submit the reply.


NEXT:



OTL Fix

We need to run an OTL Fix
  • Please reopen Posted Image on your desktop.
  • Copy and Paste the following code into the Posted Image textbox.
    :Services
    :OTL
    O3:64bit: - HKLM\..\Toolbar: (no name) - Locked - No CLSID value found.
    O3 - HKLM\..\Toolbar: (no name) - Locked - No CLSID value found.
    O4:64bit: - HKLM..\Run: [MEI_Startup] File not found
    O4 - HKU\S-1-5-19..\RunOnce: [mctadmin] File not found
    O4 - HKU\S-1-5-20..\RunOnce: [mctadmin] File not found
    O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} http://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab (Java Plug-in 1.6.0_24)
    O16 - DPF: {CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA} http://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab (Java Plug-in 1.6.0_24)
    O16 - DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} http://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab (Java Plug-in 1.6.0_24)
    O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab (Reg Error: Key error.)
    O33 - MountPoints2\{1ac3bc93-77b1-11df-b0fa-4061864ee0ad}\Shell - "" = AutoRun
    O33 - MountPoints2\{1ac3bc93-77b1-11df-b0fa-4061864ee0ad}\Shell\AutoRun\command - "" = "E:\WD SmartWare.exe" autoplay=true
    [2011/06/07 12:45:46 | 000,000,168 | ---- | M] () -- C:\ProgramData\~39116536r
    [2011/06/07 12:45:46 | 000,000,144 | ---- | M] () -- C:\ProgramData\~39116536
    [2011/06/07 12:45:42 | 000,000,328 | ---- | M] () -- C:\ProgramData\39116536
    [2011/06/06 15:20:30 | 000,000,160 | ---- | M] () -- C:\ProgramData\~37412600r
    [2011/06/06 15:20:30 | 000,000,136 | ---- | M] () -- C:\ProgramData\~37412600
    [2011/06/06 15:20:06 | 000,000,328 | ---- | M] () -- C:\ProgramData\37412600
    [2011/06/07 12:45:46 | 000,000,168 | ---- | C] () -- C:\ProgramData\~39116536r
    [2011/06/07 12:45:45 | 000,000,144 | ---- | C] () -- C:\ProgramData\~39116536
    [2011/06/07 12:45:42 | 000,000,328 | ---- | C] () -- C:\ProgramData\39116536
    [2011/06/06 15:20:30 | 000,000,160 | ---- | C] () -- C:\ProgramData\~37412600r
    [2011/06/06 15:20:29 | 000,000,136 | ---- | C] () -- C:\ProgramData\~37412600
    [2011/06/06 15:20:06 | 000,000,328 | ---- | C] () -- C:\ProgramData\37412600
    
    :Reg
    
    :Files
    ipconfig /flushdns /c
    :Commands
    [purity]
    [resethosts]
    [CreateRestorePoint]
    
  • Push Posted Image
  • OTL may ask to reboot the machine. Please do so if asked.
  • Click the OK button.
  • A report will open. Copy and Paste that report in your next reply.
  • If the machine reboots, the log will be located at C:\_OTL\MovedFiles\mmddyyyy_hhmmss.log, where mmddyyyy_hhmmss is the date of the tool run.


NEXT:



Update Adobe Reader
Earlier versions of Adobe Reader have known security flaws so it is recommended that you update your copy
  • Go to Start > Control Panel > Add/Remove Programs
  • Remove ALL instances of Adobe Reader
  • Re-boot your computer as required.
  • Once ALL versions of Adobe Reader have been uninstalled, visit: <<here>> and download the latest version of Adobe Reader
Alternative Option: after uninstalling Adobe Reader, you could try installing Foxit Reader from >here< Foxit Reader has fewer add-ons therefore loads more quickly.



NEXT:



Java Outdated

Important Note: Your version of Java is out of date. Older versions have vulnerabilities that malicious sites can use to exploit and infect your system.Please follow these steps to remove older version Java components and update:
  • Download the latest version of Java Runtime Environment (JRE) Version 6 and save it to your desktop.
  • Look for "Java Platform, Standard Edition".
  • Click the "Download JRE" button to the right.
  • Read the License Agreement, and then check the box that says: "Accept License Agreement".
  • From the list, select your OS and Platform:
    • 32-bit Select: Windows x86 Offline.
    • 64-bit Select: Windows x64.
  • If a download for an Offline Installation is available, it is recommended to choose that and save the file to your desktop.
  • Close any programs you may have running - especially your web browser.
Go to Posted Image > Control Panel, double-click on Add/Remove Programs or Programs and Features in Vista/Windows 7 and remove all older versions of Java.
  • Check (highlight) any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button and follow the onscreen instructions for the Java uninstaller.
  • Repeat as many times as necessary to remove each Java versions.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on jre-6u26-windows-i586.exe to install the newest version.
  • If using Windows 7 or Vista and the installer refuses to launch due to insufficient user permissions, then Run As Administrator.
  • When the Java Setup - Welcome window opens, click the Install > button.
  • If offered to install a Toolbar, just uncheck the box before continuing unless you want it.
  • The McAfee Security Scan Plus tool is installed by default unless you uncheck the McAfee installation box when updating Java.
-- Starting with Java 6u10, the uninstaller incorporated in each new release uses Enhanced Auto update to automatically remove the previous version when updating to a later update release. It will not remove older versions, so they will need to be removed manually.
-- Java is updated frequently. If you want to be automatically notified of future updates, just turn on the Java Automatic Update feature and you will not have to remember to update when Java releases a new version.


Note: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications but it's not necessary.
To disable the JQS service if you don't want to use it:
  • Go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter.
  • Click Ok and reboot your computer.


NEXT



Malwarebytes' Anti-Malware

I see that you have Malwarebytes' Anti-Malware installed on your computer could you please do a scan using these settings:

  • Open Malwarebytes' Anti-Malware
  • Select the Update tab
  • Click Check for Updates
  • After the update have been completed, Select the Scanner tab.
  • Select Perform quick scan, then click on Scan
  • Leave the default options as it is and click on Start Scan
  • When done, you will be prompted. Click OK, then click on Show Results
  • Checked (ticked) all items and click on Remove Selected
  • After it has removed the items, Notepad will open. Please post this log in your next reply. You can also find the log in the Logs tab. The bottom most log is the latest
Extra Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.



NEXT:



What issues are you currently experiencing with your computer?

Have I helped you? If you'd like to assist in the fight against malware, click here Posted Image


The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.


#5 SweetTech

SweetTech

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Posted 24 June 2011 - 12:36 PM

Hi!

It's been several days since I last posted instructions for you to complete. Do you still require assistance in getting your computer cleaned up?

Please Note: Unless notified in advance, threads with no response in 3 days get closed.

If for any reason you cannot complete instructions within that time, that's fine, just put a post here so that I know you're still here. We get a lot of people who simply leave & if there is no contact for that amount of time I will have to assume you have abandoned your topic.


Thanks,
SweetTech.

Have I helped you? If you'd like to assist in the fight against malware, click here Posted Image


The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.


#6 SweetTech

SweetTech

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Posted 25 June 2011 - 12:55 PM

Due to lack of feedback this thread will now be closed. If you still require assistance, and would like to have your thread re-opened, please feel free to send me a Private Message (PM) being sure to include a link to your topic, and I'd be happy to re-open it.


Have I helped you? If you'd like to assist in the fight against malware, click here Posted Image


The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.





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