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WIndows-7 Restore


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21 replies to this topic

#1 Maddgal

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Posted 12 June 2011 - 10:52 AM

I have cleared off a fake Windows-7 Restore error, which turned out to look exactly the same as the Windows Diagnostic Fake analysis program, from a Dell Inspiron 1545 laptop running Win7 Home Premium (64Bit). It has MCAfee Total Protection installed. I connected the harddrive via an external usb docking chassis and scanned it with F-secure and MBAM. The following were remove or quarantined :gen:variant.KAZY.$$$ (many of these)
trojan.generic.KDV.247366
win32.bagle.gl.mm
exploit.cve2010.0840
KPrmtXIWDpgPMUD.exe
After finding the Windows Diagnostic Unistall Guide, I managed to unhide all the documents, but still have empty program files folders and there are infinate application data directories embedded within each other. Clearly I have managed to do only half a job! Any help would be appreciated.

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#2 Broni

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Posted 12 June 2011 - 11:25 AM

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=====================================================================================

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.

IMPORTANT! If for some reason GMER refuses to run, try again.
If it still fails, try to UN-check "Devices" in right pane.
If still no joy, try to run it from Safe Mode.

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#3 Maddgal

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Posted 15 June 2011 - 01:07 PM

Hi Broni, thanks for the help. Malwarebytes' Anti-Malware didn't find anything, but GMER did. I assume that means the nasties are still in here somewhere. Here are the logs:

Malwarebytes' Anti-Malware 1.51.0.1200
www.malwarebytes.org

Database version: 6862

Windows 6.1.7601 Service Pack 1
Internet Explorer 9.0.8112.16421

2011/06/15 06:17:39 PM
mbam-log-2011-06-15 (18-17-39).txt

Scan type: Quick scan
Objects scanned: 179437
Time elapsed: 5 minute(s), 28 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

========================================================================

GMER 1.0.15.15640 - http://www.gmer.net
Rootkit scan 2011-06-15 19:50:11
Windows 6.1.7601 Service Pack 1
Running: 85hssw96.exe


---- Registry - GMER 1.0.15 ----

Reg HKLM\SYSTEM\CurrentControlSet\services\BTHPORT\Parameters\Keys\00265ee434b5
Reg HKLM\SYSTEM\CurrentControlSet\services\BTHPORT\Parameters\Keys\00265ee434b5@cc08e06444f2 0x77 0x7E 0x94 0x46 ...
Reg HKLM\SYSTEM\CurrentControlSet\services\LanmanServer\Linkage@Export ???j?z??Volume?455???k????????X??k?????????????????????4?????????? ?????????????????????????????????cfwids?n????{6bdd1fc6-810f-11d0-bec7-08002be2092f}???????????????????????????????????2?g?3??????In??@compositebus.inf,%msft%;Microsoft???????????p??network?????????????????????????rdbss???????????7C??LegacyDriver?????????????D???E???????????????&?????????????????????????????????????????????s???????????????????s????Tcpip????????????????v??????sn??????7C??{4d36e97d-e325-11ce-bfc1-08002be10318}\0004??????? ??2???r???e???????????s???_??????????????t???WimFltr?????????????????????????al??{6bdd1fc6-810f-11d0-bec7-08002be2092f}\0001?????volsnap??????z?z?z??DiskDrive????????????????????????????????????e???????j???????????????y??Network?????? ??j???????????????????????????????????????h???????e???????e???????j???y??s????????j???s??so??STORAGE\Volume??????FTP???????????????????X?????????????LegacyDriver?E???????????????????????????????????z????????????N??j???s????Dmin??{4d36e972-e325-11ce-bfc1-08002be10318}??????{4d36e9
Reg HKLM\SYSTEM\CurrentControlSet\services\LanmanWorkstation\Linkage@Export ???k?z???????????????????3???????j??????p?????N??n?????????????n?????????????????????????? ??k?????????e????????????????????????????????????????.NT??????????h???i???s??? ???????o??????s0???????k??????p????????j??????p?????`??z???????????????k???????3???k?k??????N???????????D??????y?y???????????????????????????????g?????????????a?g:6??? L??z???????????????????????k?k?3???????????????????????????3??????? `??????????????????????????????????????????????????????????????????g???????e??????????s???? ???????k????????????????????????????????????s?????? ???????k???????????????????????????????f??? ???????k?????k???????0??L????????? ??????????????k???k???k????????? ???????k?????k???????0????????????&???????????????????????? ???????k?????k???????0????????????????????? ???????k???????????k?0????????????????????compositebus.inf:Microsoft.NTamd64:CompositeBus_Device:6.1.7601.17514:root\compositebus?16?????????????????????????????k????? ???????k?????k???????0?????????????????????k?k????????? ???????k???????????k?0???????????
Reg HKLM\SYSTEM\ControlSet002\services\BTHPORT\Parameters\Keys\00265ee434b5 (not active ControlSet)
Reg HKLM\SYSTEM\ControlSet002\services\BTHPORT\Parameters\Keys\00265ee434b5@cc08e06444f2 0x77 0x7E 0x94 0x46 ...
Reg HKLM\SYSTEM\ControlSet002\services\LanmanServer\Linkage@Export ???s?s???????????o???????????????s???????:???????????????????????????????????s?s?s???????????????????s???0??????????t??????????????????s?s???????s???????????????????????????????????????????????????s??? ???????n??????????????????????:????????g??Kernel Streaming Thunks??????????s???????4???????????v???????G??????g???Extended base???NetBT?emRoot%\system32\drivers\netbt.sys,-2?????System32\DRIVERS\netbt.sys??????????????????????????? ???????n??????????????????????R????????k??%SystemRoot%\system32\srvsvc.dll?????????y????????6??t???????????????????????????????????????????????????????s??????????????t????????????z??????g????????????????????????:???????????????????????? ??Z??????????????? ???????n?????s?????s????????@?????????m?????$??s?????????e????@comres.dll,-2946????????s????????h?????%SystemRoot%\System32\svchost.exe -k NetworkServiceAndNoImpersonation?????$??s?????????n????@comres.dll,-2947???? 8??s??????????????NT AUTHORITY\NetworkService??????????????????????????????????????????????s?????????????? ??????????
Reg HKLM\SYSTEM\ControlSet002\services\LanmanWorkstation\Linkage@Export ???s?s???????s???????????????????????????????????????????????????s??? ???????n??????????????????????:????????g??Kernel Streaming Thunks??????????s???????4???????????v???????G??????g???Extended base???NetBT?emRoot%\system32\drivers\netbt.sys,-2?????System32\DRIVERS\netbt.sys??????????????????????????? ???????n??????????????????????R????????k??%SystemRoot%\system32\srvsvc.dll?????????y????????6??t???????????????????????????????????????????????????????s??????????????t????????????z??????g????????????????????????:???????????????????????? ??Z??????????????? ???????n?????s?????s????????@?????????m?????$??s?????????e????@comres.dll,-2946????????s????????h?????%SystemRoot%\System32\svchost.exe -k NetworkServiceAndNoImpersonation?????$??s?????????n????@comres.dll,-2947???? 8??s??????????????NT AUTHORITY\NetworkService??????????????????????????????????????????????s?????????????? ????????????????s???????????e??RPCSS?SamSS???????,??s????????????????????????????????????2??s??????????????????SeChangeNotifyPrivilege?????? F

---- EOF - GMER 1.0.15 ----

#4 Broni

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Posted 15 June 2011 - 06:40 PM

Download aswMBR to your desktop.
Double click the aswMBR.exe to run it.
Click the "Scan" button to start scan:
Posted Image

On completion of the scan click "Save log", save it to your desktop and post in your next reply:
Posted Image

NOTE. aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.

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#5 Maddgal

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Posted 16 June 2011 - 10:19 AM

aswMBR log as requested & thanks once again.

aswMBR version 0.9.6.399 Copyright© 2011 AVAST Software
Run date: 2011-06-16 17:10:49
-----------------------------
17:10:49.852 OS Version: Windows x64 6.1.7601 Service Pack 1
17:10:49.852 Number of processors: 2 586 0x170A
17:10:49.867 ComputerName: BUDDIE UserName:
17:10:51.115 Initialize success
17:11:28.337 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IAAStorageDevice-1
17:11:28.337 Disk 0 Vendor: WDC_WD32 11.0 Size: 305245MB BusType: 3
17:11:28.353 Disk 0 MBR read successfully
17:11:28.353 Disk 0 MBR scan
17:11:28.353 Disk 0 unknown MBR code
17:11:28.353 Service scanning
17:11:29.398 Disk 0 trace - called modules:
17:11:29.398 ntoskrnl.exe CLASSPNP.SYS disk.sys iaStor.sys
17:11:29.398 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0xfffffa80043885d0]
17:11:29.398 3 CLASSPNP.SYS[fffff8800180143f] -> nt!IofCallDriver -> \Device\Ide\IAAStorageDevice-1[0xfffffa800413c050]
17:11:29.398 Scan finished successfully
17:12:43.654 Disk 0 MBR has been saved successfully to "C:\Users\buddier\Desktop\Documents\MBR.dat"
17:12:43.654 The log file has been saved successfully to "C:\Users\buddier\Desktop\Documents\aswMBR.txt"

#6 Broni

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Posted 16 June 2011 - 07:47 PM

Please download SystemLook from one of the links below and save it to your Desktop.
Download Mirror #1
Download Mirror #2

64-bit users go HERE
  • Double-click SystemLook.exe to run it.
  • Vista\Win 7 users:: Right click on SystemLook.exe, click Run As Administrator
  • Copy the content of the following box into the main textfield:
    :dir
    %Temp%\smtmp /s
    
  • Click the Look button to start the scan.
  • When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.
Note: The log can also be found on your Desktop entitled SystemLook.txt

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#7 Maddgal

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Posted 17 June 2011 - 12:59 AM

Not sure what's going on but here's the txt!

SystemLook 04.09.10 by jpshortstuff
Log created at 07:57 on 17/06/2011 by buddier
Administrator - Elevation successful

========== dir ==========

C:\Users\buddier\AppData\Local\Temp\smtmp - Unable to find folder.

-= EOF =-

#8 Broni

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Posted 17 June 2011 - 06:16 PM

Unfortunately, smtmp folder, which is crucial to restore missing items is missing.

You'll have to restore everything manually.

You can restore the defaults for the Start Menu and Administrative Tools as follows:

=============================================================================

To manually recreate "All Programs" entries, follow these steps...

  • Download App Paths
  • Double click on AppPaths.exe to run the program.
  • Keep the program open.

In this example I'll recreate an entry for Avast antivirus program.
  • Go Start>All Programs.
  • Right click on Avast entry, click "Properties".

Posted Image
NOTE. Make sure, you right click on Avast program, NOT on Avast folder.

  • You'll see this window:

Posted Image

Due to the damage caused by the infection, you'll find "Target" box empty.

  • Go back to AppPaths window and find Avast entry.
  • Right click on Avast line, click "Edit".
  • A pop-up window will open:

Posted Image

  • Highlight everything in "Path" box, right click on it, click "Copy"
  • Go back to Avast "Properties" window, right click inside "Target" box, click "Paste".
  • IMPORTANT! Add quotation marks at the beginning of the path and at the end
  • Click OK and you're done.

Posted Image


In case, program's link shows as (empty):

Posted Image

  • Open Windows Explorer, navigate to Avast folder in Program Files
  • Right click on Avast ".exe" file, click "Create shortcut":

Posted Image

  • Copy that shortcut, go back to Start menu.
  • Right click on avast!Free Antivirus, click "Paste".
  • You'll see Avast shortcut recreated replacing (empty) entry.

Alternatively....
...you paste that shortcut in:
(XP) - C:\Documents and Settings\All Users\Start Menu\Programs\Avast
(Vista/7) - C:\ProgramData\Start Menu\Programs\Avast

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#9 Maddgal

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Posted 22 June 2011 - 10:26 AM

Wow, that was a marathon effort, but mostly all restored. One last problem is that some shortcuts and folders have a lock on them. These include Word, Excel, Outlook, Documents and setting and all the documents in My Documents. These locks just seem to pop on at any time, although I can still use the appications.

#10 Broni

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Posted 22 June 2011 - 06:48 PM

Good job :)

One last problem is that some shortcuts and folders have a lock on them

In Start>All Programs?

Edited by Broni, 22 June 2011 - 06:48 PM.

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#11 Maddgal

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Posted 23 June 2011 - 03:06 AM

Hi Broni

The ones that I have just restored in all programs are fine for now, but haven't been using those short cuts. The application short cuts on the desktop have the lock and in windows explore all the documents have locks. The applications in c:\program files do not have the lock on them. I can delete the short cuts on the desktop and recreate them, but not for all the documents.

Thanks.

#12 Broni

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Posted 23 June 2011 - 03:55 PM

Please download SystemLook from one of the links below and save it to your Desktop.
Download Mirror #1
Download Mirror #2

64-bit users go HERE
  • Double-click SystemLook.exe to run it.
  • Vista\Win 7 users:: Right click on SystemLook.exe, click Run As Administrator
  • Copy the content of the following box into the main textfield:
    :dir
    C:\ProgramData\Desktop
    
  • Click the Look button to start the scan.
  • When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.
Note: The log can also be found on your Desktop entitled SystemLook.txt

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#13 Maddgal

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Posted 24 June 2011 - 04:19 AM

Does this give you any idea? Should I post a screen shot? The locks on all the documents are only on those created before the malware. Those created afterwards seem fine! Unfortunatley I need to give this computer back to its rightful owner soon, so may just have to live with what I have done so far, or totally reinstall.

SystemLook 04.09.10 by jpshortstuff
Log created at 10:46 on 24/06/2011 by buddier
Administrator - Elevation successful

========== dir ==========

C:\ProgramData\Desktop - Parameters: "(none)"

---Files---
None found.

---Folders---
None found.

- Unable to find folder.

-= EOF =-

#14 Broni

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Posted 24 June 2011 - 10:21 AM

Please, take ownership of C:\ProgramData folder: http://www.howtogeek.com/howto/windows-vista/add-take-ownership-to-explorer-right-click-menu-in-vista/
Then, re-run System Look again.

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#15 Maddgal

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Posted 24 June 2011 - 11:31 AM

SystemLook 04.09.10 by jpshortstuff
Log created at 18:30 on 24/06/2011 by buddier
Administrator - Elevation successful

========== dir ==========

C:\ProgramData\Desktop - Parameters: "(none)"

---Files---
Adobe Reader 9.lnk --a---- 2016 bytes [14:18 12/06/2011] [10:22 21/06/2011]

---Folders---
None found.

-= EOF =-




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