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Vista & External Hard Drive


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#1 looksharpe

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Posted 12 June 2011 - 08:58 AM

Hello,
I am not sure if I am posting this in the right section as it is hardware related but linked to the OS BEING USED (Vista).

I am trying to use my portable external hard drive. It has been working fine since I bought it up until now. When I plug it into my laptop sometimes it will run fine until I try to copy something from my laptop over to my external hard drive or vice versa. At this point I always hear a little power down noise coming from the external hard drive (although the power light always remains on. This disconnects the external hard drive from the laptop making it inaccessible unless I unplug and plug back in. Other times it will not even show up and just sporadically does the power down noise (lasts for about half a second with the power light remaining on).

The reason that makes me believe this may be a software problem is that I have tried this with another laptop and a normal computer and the external hard drive works perfectly fine. If it is avoidable I would prefer a solution without involving formatting the drive as I have important information on there.

Thanks for any help

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#2 hamluis

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Posted 12 June 2011 - 09:19 AM

You could try uninstalling your USB controllers (not devices, not hubs) via Device Manager...then rebooting the system.

The controllers will reinstall automatically upon the reboot.

Louis




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