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75% of folders are empty in start up > programs menu


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#1 mysterymanc

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Posted 12 June 2011 - 07:34 AM

i got the trojan virus - windows 7 recovery, anyway i got the malware progamme and got rid of it, i then read that unhide.exe will bring back the icons, so afterwards ran that. it only brought a few icons on desktop and a few folders in the start menu under program, but even though all folder were in the showing on the all programs menu inside the start menu the folders were still empty inside.

i have tried the unhide.exe again, i have gone into tolls and checked to show all hidden files/folders, i can not restore as some ppl have said as when i look at restore and select show more restore point it only show two after the infection - before it use to show an endless list. one thing i have found is that when i click on the bottom bar near the clock and other icons to cutomize i see a file which is all ramdon numbers with .exe at the end. but isnt this the virus that i meant to of got rid of?

any help to get my icons back and to delete the random number.exe for my laptop as the system tray is still showing it there

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#2 Broni

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Posted 12 June 2011 - 11:32 AM

Welcome aboard Posted Image

Let's see, if your computer is fairly clean...

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

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#3 mysterymanc

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Posted 12 June 2011 - 12:05 PM

many thanks for the welcome

below is a copy of the log

*******************************

Malwarebytes' Anti-Malware 1.51.0.1200
www.malwarebytes.org

Database version: 6841

Windows 6.1.7601 Service Pack 1
Internet Explorer 8.0.7601.17514

12/06/2011 17:54:03
mbam-log-2011-06-12 (17-54-03).txt

Scan type: Quick scan
Objects scanned: 165666
Time elapsed: 9 minute(s), 55 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

*********************************

hope it helps
mystery

#4 Broni

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Posted 12 June 2011 - 12:09 PM

OK, one more....

Please download Rootkit Unhooker from one of the following links and save it to your desktop.
Link 1 (.exe file)
Link 2 (zipped file)
Link 3 (.rar file)In order to use this tool if you downloaded from either of the second two links, you will need to extract the RKUnhookerLE.exe file using a program capable of extracing ZIP and RAR compressed files. If you don't have an extraction program, you can downlaod, install and use the free 7-zip utility.

  • Double-click on RKUnhookerLE.exe to start the program.
    Vista/Windows 7 users right-click and select Run As Administrator.
  • Click the Report tab, then click Scan.
  • Check Drivers, Stealth, and uncheck the rest.
  • Click OK.
  • Wait until it's finished and then go to File > Save Report.
  • Save the report to your Desktop.
  • Copy and paste the contents of the report into your next reply.
-- Note: You may get this warning...just ignore it, click OK and continue: "Rootkit Unhooker has detected a parasite inside itself! It is recommended to remove parasite, okay?".

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#5 mysterymanc

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Posted 12 June 2011 - 12:42 PM

hi i tried all 3 links but when ever i select it get the following error message in a box, i troed screen print but itr wont let me:

**********************************

sorry but unhandled exception has occured
program will be terminated
exception code: 0xC0000005
instruction address: 0x00402EAA
attempt to read at adress: 0xFFFFFFF

error log generated, please report to developers

************************************

#6 Broni

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Posted 12 June 2011 - 12:53 PM

I uploaded it for you HERE

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#7 mysterymanc

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Posted 12 June 2011 - 03:10 PM

many thanks - but still get the same error message.

#8 Broni

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Posted 12 June 2011 - 03:12 PM

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.

IMPORTANT! If for some reason GMER refuses to run, try again.
If it still fails, try to UN-check "Devices" in right pane.
If still no joy, try to run it from Safe Mode.

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#9 mysterymanc

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Posted 13 June 2011 - 05:01 AM

hi - please find attached the log


*********************************

GMER 1.0.15.15640 - http://www.gmer.net
Rootkit scan 2011-06-13 10:51:09
Windows 6.1.7601 Service Pack 1
Running: x2fv6uyw.exe


---- Registry - GMER 1.0.15 ----

Reg HKLM\SYSTEM\CurrentControlSet\services\BTHPORT\Parameters\Keys\0011f6039314
Reg HKLM\SYSTEM\CurrentControlSet\services\BTHPORT\Parameters\Keys\506313fe70ca
Reg HKLM\SYSTEM\ControlSet002\services\BTHPORT\Parameters\Keys\0011f6039314 (not active ControlSet)
Reg HKLM\SYSTEM\ControlSet002\services\BTHPORT\Parameters\Keys\506313fe70ca (not active ControlSet)

---- EOF - GMER 1.0.15 ----

**********************************


regards
m

Edited by mysterymanc, 13 June 2011 - 05:05 AM.


#10 Broni

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Posted 13 June 2011 - 11:01 AM

Very well. That looks good :)

Please download SystemLook from one of the links below and save it to your Desktop.
Download Mirror #1
Download Mirror #2

64-bit users go HERE
  • Double-click SystemLook.exe to run it.
  • Vista\Win 7 users:: Right click on SystemLook.exe, click Run As Administrator
  • Copy the content of the following box into the main textfield:
    :dir
    %Temp%\smtmp /s
    
  • Click the Look button to start the scan.
  • When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.
Note: The log can also be found on your Desktop entitled SystemLook.txt

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#11 mysterymanc

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Posted 13 June 2011 - 11:27 AM

results below

*************************

SystemLook 04.09.10 by jpshortstuff
Log created at 17:26 on 13/06/2011 by Mitesh Mistry
Administrator - Elevation successful

========== dir ==========

C:\Users\MITESH~1\AppData\Local\Temp\smtmp - Unable to find folder.

-= EOF =-
***************************

regards
m

#12 Broni

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Posted 13 June 2011 - 11:39 AM

Unfortunately, you must have run some program, which removed that crucial temporary folder.
In this case, you'll have rebuild all shortcuts manually.

You can restore the defaults for the Start Menu and Administrative Tools as follows:


To manually recreate "All Programs" entries, follow these steps...

  • Download App Paths
  • Double click on AppPaths.exe to run the program.
  • Keep the program open.

In this example I'll recreate an entry for Avast antivirus program.
  • Go Start>All Programs.
  • Right click on Avast entry, click "Properties".

Posted Image
NOTE. Make sure, you right click on Avast program, NOT on Avast folder.

  • You'll see this window:

Posted Image

Due to the damage caused by the infection, you'll find "Target" box empty.

  • Go back to AppPaths window and find Avast entry.
  • Right click on Avast line, click "Edit".
  • A pop-up window will open:

Posted Image

  • Highlight everything in "Path" box, right click on it, click "Copy"
  • Go back to Avast "Properties" window, right click inside "Target" box, click "Paste".
  • IMPORTANT! Add quotation marks at the beginning of the path and at the end
  • Click OK and you're done.

Posted Image


In case, program's link shows as (empty):

Posted Image

  • Open Windows Explorer, navigate to Avast folder in Program Files
  • Right click on Avast ".exe" file, click "Create shortcut":

Posted Image

  • Copy that shortcut, go back to Start menu.
  • Right click on avast!Free Antivirus, click "Paste".
  • You'll see Avast shortcut recreated replacing (empty) entry.

Alternatively....
...you paste that shortcut in:
(XP) - C:\Documents and Settings\All Users\Start Menu\Programs\Avast
(Vista/7) - C:\Program Data\Start Menu\Programs\Avast

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#13 mysterymanc

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Posted 13 June 2011 - 11:53 AM

hi many thanks

i have tried that but only some came back my MS office folder was empty.

i take it that i can always restore the laptop to factory setting?

is there no way of creting the missing file?

regards
m

#14 Broni

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Posted 13 June 2011 - 11:55 AM

If some shortcuts are still missing, the only other way to restore them would be to reinstall those programs.

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#15 mysterymanc

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Posted 13 June 2011 - 12:04 PM

thanks i might just do a full restore back to factory settings

think that will be easyist as i only have small files saved.

i take it a factory restore/reset will bring everything back in the start menu and folders within there?

if so then i can load my files and picture back on

regards
m




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