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BSOD problems


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23 replies to this topic

#1 davis7457

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Posted 11 June 2011 - 05:39 PM

Ill post the Hijackthis log, also the minidump if needed. heres the log:

HiJack This log removed. ~ OB

I am reposting this by m0le's request to do so, aparently this isn't a malware problem, and has something to do with the sytem and/or hardware.

Malware topic referenced is here: http://www.bleepingcomputer.com/forums/topic396773.html ~ OB

I apresiate the help I have recieved so far on it, yet this issue hasn't been entirly resolved yet. i hope to have this problem dealed with as soon as possible, since Iv'e had this issue for quite some time now. So no hurry lol.

Edited by Orange Blossom, 11 June 2011 - 07:01 PM.


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#2 Allan

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Posted 11 June 2011 - 05:44 PM

Since it's not a malware problem we don't need the log

Download BlueScreenView:
http://www.nirsoft.net/utils/blue_screen_view.html
unzip downloaded file and double click on BlueScreenView.exe to run the program.
when scanning is done, go to EDIT - Select All
Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply

#3 davis7457

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Posted 11 June 2011 - 05:50 PM

One thing I noticed is that everytime I get a bluescreen ntoskrnl.exe is somehow involved

Srry should have mentioned that my O doesn't want tot keep the logs for some reason, the minidumps just disappear.

Edit: Oh wait, thats odd it kept 2 logs. Ill get the log file and post

Edit2: heres the log

==================================================
Dump File : 061111-44085-01.dmp
Crash Time : 6/11/2011 2:02:32 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : fffffa7f`dc5e31e9
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000001
Parameter 4 : fffff880`03cb339c
Caused By Driver : USBPORT.SYS
Caused By Address : USBPORT.SYS+1a39c
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\061111-44085-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
Dump File Size : 284,672
==================================================

==================================================
Dump File : 061111-44382-01.dmp
Crash Time : 6/11/2011 1:31:36 PM
Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x0000001e
Parameter 1 : 00000000`00000000
Parameter 2 : 00000000`00000000
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000000
Caused By Driver : ndis.sys
Caused By Address : ndis.sys+c2ef4
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\061111-44382-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
Dump File Size : 291,264
==================================================

Edited by davis7457, 11 June 2011 - 05:54 PM.


#4 Allan

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Posted 11 June 2011 - 05:57 PM

What led up to this (new hw, sw, virus, errors, etc)? Any errors in device manager?

Have you checked the ram? If not, let's do that. To check the ram, download memtest (http://www.memtest.org/). Burn it to a cd using a dedicated .iso burning utility (http://www.petri.co.il/how_to_write_iso_files_to_cd.htm), make sure the cd drive is at the top of the boot order in bios, then boot to the newly created cd and run the utility.

Two other things. You can check for a bios update and you can check for an updated chipset driver.


#5 davis7457

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Posted 11 June 2011 - 06:41 PM

Ok how do i find out what my Bios is? i know that sounds like a newbie question, but I dunno what to look for. Also what do u mean by chipset drivers? Graphics griver? I updated those.

Ok did mem test. Found no errors.

Edited by davis7457, 11 June 2011 - 07:38 PM.


#6 Orange Blossom

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Posted 11 June 2011 - 07:04 PM

Hello,

I have removed the HiJack This log as we use those only for malware removal and only in the log forum where m0le has been helping you. I have also edited in the link to the topic there so those following this topic can see additional discussion of the BSOD's, dump files posted there etc.

Below, I am pasting in something you wrote over there:

Edit: Odd thing I found out....well it could just be a coincidence but it seems about everytime I have to actually "use" the graphics card (Eg. game or something of that nature) Thats when I get the BSOD....Usually. But sometimes i can play a game for hours no prob. But iv'e updated my graphics drivers several times. So it 'shouldn't' be a problem. But I dunno? anyways thought that might help a little.


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#7 davis7457

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Posted 11 June 2011 - 07:33 PM

Ok thanks. But right now the guy that was helping me isn't on. I dunno what to do now?

#8 Allan

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Posted 12 June 2011 - 05:09 AM

You can download and run a simple app such as Belarc Advisor to find out what your bios is (http://www.belarc.com/free_download.html) or you can go to the website of your system manufacturer.

#9 davis7457

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Posted 12 June 2011 - 12:11 PM

Srry wasn't trying to dis u, just seems like everytime I get going on somethijng. Everyone disappears tats all. The problem with going to the system manifacturer is i don't really know who it is. My system is a custom build, and I wasn't told all the specs.

Should i post the info, or select parts, of the info the the prog collected?

Edited by davis7457, 12 June 2011 - 12:20 PM.


#10 Allan

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Posted 12 June 2011 - 05:41 PM

No offense taken. Just download and run Belarc Advisor and it will give you all the info you need.

#11 davis7457

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Posted 12 June 2011 - 10:22 PM

Tried updating bios, but has problems. It need a update advior thing, but it wont work on my OS

Also updated chipset drivers. But still having probs.

#12 Allan

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Posted 13 June 2011 - 06:54 AM

Tried updating bios, but has problems. It need a update advior thing, but it wont work on my OS

Please explain what this means.

#13 davis7457

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Posted 13 June 2011 - 09:45 AM

I downloaded the "updateadvisor" thing and it partly downloads the bios update file, then gets an error. Also i checked My BIOS version, apparently its up to date. its Rev.1804 and I think thats the highest. At least thats what it says on the site.

Edit: I'm double checking right now.

Edit2: Yup got the latest. 1804

Edited by davis7457, 13 June 2011 - 09:51 AM.


#14 Allan

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Posted 13 June 2011 - 09:52 AM

Okay, thanks. So it isn't ram, it isn't malware, and the bios and chipset driver are up to date. Now it's starting to get a little more difficult :)

Please look in device manager. Are there any errors? And if you haven't already done so, please run checkdisk with the /r switch (To run checkdisk, right-click on a command prompt icon and open as administrator. In the command prompt window type:chkdsk /r (then press ENTER). You'll be told the disk is in use and asked if you want to run checkdisk on the next boot. Say yes, exit the command prompt window, and reboot).


Also, are you doing anything in particular when you get these bsod's?

If the problem continues we'll try a selective startup.

Edited by Allan, 13 June 2011 - 09:53 AM.


#15 davis7457

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Posted 13 June 2011 - 09:55 AM

Ok b4 I do all this. How long u gonna be on?

Edit: No hardware erros in device manager

Edited by davis7457, 13 June 2011 - 09:56 AM.





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