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Cant remove Trjan Agent.gen/iexplorer[fake] and Trojan Agent.gen-pec


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#1 Cozzmo

Cozzmo

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Posted 11 June 2011 - 12:06 PM

Hi

My Neighbour has asked me to have a look at her laptop as all her programs, desktop icons and desktop background have disappeared and I have exhausted all avenues to try and fix it for her. Below is a list of what i have done and found.

Acer Aspire 7540 series Laptop running windows 7 home premium 64bit operating sysytem

1 Mc affee full scan found nothing

2 Ran Rkill then maleware bytes and it found 10 infections and removed them.

3 Ran Rkill then SAS and SAS found tracking cookies and two trojans which are Trojan.Agent/Gen-IExplorer[Fake] and Trojan.Agent/Gen-PEC. SAS managed to delete all the tracking cookies however these aforementioned trojans are persistent and SAS reports as removing them but on a re scan with SAS the are still there. I can see from the logs that It is IExplorer.exe that is the issue here but i am now at a loss as to what to do.

4 Ran unhide.exe which brought back most of the files however the program files from the start menu still show as being empty.

I think that the problem is the fake Iexplorer starts and runs at startup and cant be stopped by rkill but am unsure as I am a hardware diagnostic engineer with limited experience on software issues and people keep asking me to have a look at there computers for them and i like to try and help people as much as i can but am stumped on this one.

Any assistance that you can give me would be greatly appreciated

Many thanks

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