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How to log a crash?


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5 replies to this topic

#1 tooty

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Posted 11 June 2011 - 11:04 AM

My computer has been crashing when I play Starcraft and watch youtube videos. It also freezes at desktop with nothing but Firefox open. The problem persists even after a fresh install of windows 7.

How do I log my crashes so I can post it here?

Thanks

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#2 Allan

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Posted 11 June 2011 - 11:05 AM

Please define "crash".

#3 tooty

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Posted 11 June 2011 - 11:46 AM

Freezing, restarting and BSOD. They occur randomly with freezing being more frequent than others.

Edited by tooty, 11 June 2011 - 11:47 AM.


#4 Allan

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Posted 11 June 2011 - 11:52 AM

Download BlueScreenView:
http://www.nirsoft.net/utils/blue_screen_view.html
unzip downloaded file and double click on BlueScreenView.exe to run the program.
when scanning is done, go to EDIT - Select All
Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply

#5 tooty

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Posted 11 June 2011 - 01:31 PM

Not all the crashes were BSOD of course, but the viewer caught one.

==================================================
Dump File : 061111-16910-01.dmp
Crash Time : 6/11/2011 12:24:41 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 0x000000fe
Parameter 2 : 0x00000002
Parameter 3 : 0x00000000
Parameter 4 : 0x82875a9f
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+467fb
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16792 (win7_gdr.110408-1633)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+467fb
Stack Address 1 : ntkrnlpa.exe+6ba9f
Stack Address 2 : ntkrnlpa.exe+6d4eb
Stack Address 3 : ntkrnlpa.exe+6740f
Computer Name :
Full Path : C:\Windows\Minidump\061111-16910-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
Dump File Size : 160,000
==================================================

#6 Allan

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Posted 11 June 2011 - 01:34 PM

My preliminary guess (just based on your first post and the nature of the bsod) would be ram or hd. Let's troubleshoot those two first:

To check the ram, download memtest (http://www.memtest.org/). Burn it to a cd using a dedicated .iso burning utility (http://www.petri.co.il/how_to_write_iso_files_to_cd.htm), make sure the cd drive is at the top of the boot order in bios, then boot to the newly created cd and run the utility.

To run checkdisk, right-click on a command prompt icon and open as administrator. In the command prompt window type:chkdsk /r (then press ENTER). You'll be told the disk is in use and asked if you want to run checkdisk on the next boot. Say yes, exit the command prompt window, and reboot.





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