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Infected with Windows Recovery


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#1 rdg0351

rdg0351

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Posted 10 June 2011 - 02:37 PM

I ran MBAM a couple of times and it kept finding the trojan. I was unable to run RKILL in any format or iExplore. Each time I copied the app to the hard drive, it disappeared or gave me an error indicating some variation of a write-protection error. I copied everything to a CD, but the app would not execute. I was able to run UNHIDE, and at least the desktop icons were restored. Many of the app icons still do not appear under "Start / All Programs / <application>", but I can live with that. I'm including the log files per the instructions. Any and all help is greatly appreciated.

As an aside, I have a second client that contracted the same virus...totally unrelated. Is this something that was triggered by date? or is this just a coincidence.

Thanks again

DDS.TXT

a.
DDS (Ver_2011-06-03.01) - NTFSx86
Internet Explorer: 6.0.2900.5512 BrowserJavaVersion: 1.6.0_15
Run by Margulies at 14:23:05 on 2011-06-10
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.3326.2355 [GMT -4:00]
.
AV: Total Protection Service *Enabled/Updated* {8C354827-2F54-4E28-90DC-AD391E77808C}
FW: Total Protection Service *Disabled*
.
============== Running Processes ===============
.
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\Realtek\Diagnostics Utility\8169Diag.exe
C:\Program Files\ATI Technologies\ATI.ACE\CLI.EXE
C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrotray.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\McAfee\Managed VirusScan\DesktopUI\XTray.exe
C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\WINDOWS\system32\ctfmon.exe
svchost.exe
C:\Program Files\McAfee\Managed VirusScan\VScan\EngineServer.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\PROGRA~1\McAfee\MANAGE~1\VScan\McShield.exe
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\Program Files\McAfee\Managed VirusScan\Agent\myAgtSvc.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\McAfee\Managed VirusScan\Agent\myAgtSvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Documents and Settings\Margulies\My Documents\Downloads\gmer\gmer.exe
C:\Program Files\Internet Explorer\iexplore.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://partnerpage.google.com/smallbiz.dell.com/en_us?hl=en&client=dell-usuk&channel=us-smb&ibd=3081210
uSearch Page = hxxp://www.google.com/hws/sb/dell-usuk/en/side.html?channel=us-smb
uDefault_Page_URL = partnerpage.google.com/smallbiz.dell.com/en_us?hl=en&client=dell-usuk&channel=us-smb&ibd=3081210
uSearch Bar = hxxp://www.google.com/hws/sb/dell-usuk/en/side.html?channel=us-smb
mDefault_Page_URL = hxxp://www.dell.com
mDefault_Search_URL = hxxp://www.google.com/ie
mSearch Page = hxxp://www.google.com
mStart Page = hxxp://www.dell.com
mSearch Bar = hxxp://www.google.com/ie
uInternet Settings,ProxyOverride = *.local
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
mSearchAssistant = hxxp://www.google.com/hws/sb/dell-usuk/en/side.html?channel=us-smb
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: scriptproxy: {7db2d5a0-7241-4e79-b68d-6309f01c5231} - c:\program files\mcafee\managed virusscan\vscan\ScriptSn.20100802144704.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: Adobe PDF Conversion Toolbar Helper: {ae7cd045-e861-484f-8273-0445ee161910} - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.7.6406.1642\swg.dll
BHO: CBrowserHelperObject Object: {ca6319c0-31b7-401e-a518-a07c3db8f777} - c:\program files\dell\bae\BAE.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
BHO: SmartSelect Class: {f4971ee7-daa0-4053-9964-665d8ee6a077} - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll
TB: Adobe PDF: {47833539-d0c5-4125-9fa8-0819e2eaac93} - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
uRun: [ISUSPM] "c:\program files\common files\installshield\updateservice\ISUSPM.exe" -scheduler
uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
mRun: [RTHDCPL] RTHDCPL.EXE
mRun: [Alcmtr] ALCMTR.EXE
mRun: [8169Diag] c:\program files\realtek\diagnostics utility\8169Diag.exe /hw
mRun: [ATICCC] "c:\program files\ati technologies\ati.ace\CLIStart.exe"
mRun: [Adobe Acrobat Speed Launcher] "c:\program files\adobe\acrobat 9.0\acrobat\Acrobat_sl.exe"
mRun: [Acrobat Assistant 8.0] "c:\program files\adobe\acrobat 9.0\acrobat\Acrotray.exe"
mRun: [Google Desktop Search] "c:\program files\google\google desktop search\GoogleDesktop.exe" /startup
mRun: [dscactivate] "c:\program files\dell support center\gs_agent\custom\dsca.exe"
mRun: [MVS Splash] "c:\program files\mcafee\managed virusscan\desktopui\XTray.exe" /LOGON
mRun: [McAfee Managed Services Tray] "c:\program files\mcafee\managed virusscan\agent\StartMyagtTry.exe"
mRun: [PDVDDXSrv] "c:\program files\cyberlink\powerdvd dx\PDVDDXSrv.exe"
mRun: [StxTrayMenu] "c:\program files\seagate\systemtray\StxMenuMgr.exe"
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
StartupFolder: c:\docume~1\margul~1\startm~1\programs\startup\autoba~1.lnk - c:\program files\seagate\autobackup\MemeoLauncher.exe
IE: Append Link Target to Existing PDF - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
IE: Append to Existing PDF - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert Link Target to Adobe PDF - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
IE: Convert to Adobe PDF - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll/AcroIECapture.html
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: Google Sidewiki... - c:\program files\google\google toolbar\component\GoogleToolbarDynamic_mui_en_6CE5017F567343CA.dll/cmsidewiki.html
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~2\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
Trusted Zone: //about.htm/
Trusted Zone: //Exclude.htm/
Trusted Zone: //FWEvent.htm/
Trusted Zone: //LanguageSelection.htm/
Trusted Zone: //Message.htm/
Trusted Zone: //MyAgttryCmd.htm/
Trusted Zone: //MyAgttryNag.htm/
Trusted Zone: //MyNotification.htm/
Trusted Zone: //NOCLessUpdate.htm/
Trusted Zone: //quarantine.htm/
Trusted Zone: //ScanNow.htm/
Trusted Zone: //strings.vbs/
Trusted Zone: //Template.htm/
Trusted Zone: //Update.htm/
Trusted Zone: //VirFound.htm/
Trusted Zone: mcafee.com\*
Trusted Zone: mcafeeasap.com\betavscan
Trusted Zone: mcafeeasap.com\vs
Trusted Zone: mcafeeasap.com\www
DPF: {05CA9FB0-3E3E-4B36-BF41-0E3A5CAA8CD8} - hxxp://go.microsoft.com/fwlink/?linkid=58813
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab
DPF: {C7DB51B4-BCF7-4923-8874-7F1A0DC92277} - hxxp://office.microsoft.com/officeupdate/content/opuc4.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab
TCP: DhcpNameServer = 209.183.205.35 209.183.192.65
TCP: Interfaces\{C108E95E-A4B6-4C56-A3CF-22C98787F99C} : DhcpNameServer = 209.183.205.35 209.183.192.65
Handler: myrm - {4D034FC3-013F-4b95-B544-44D49ABE3E76} - c:\program files\mcafee\managed virusscan\agent\MyRmProt5.0.0.811.dll
Notify: AtiExtEvent - Ati2evxx.dll
AppInit_DLLs: c:\progra~1\google\google~3\GOEC62~1.DLL
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\documents and settings\margulies\application data\mozilla\firefox\profiles\29tqzszb.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.yahoo.com/
FF - plugin: c:\documents and settings\margulies\local settings\application data\yahoo!\browserplus\2.9.2\plugins\npybrowserplus_2.9.2.dll
FF - plugin: c:\program files\google\update\1.3.21.57\npGoogleUpdate3.dll
FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files\mozilla firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA}
FF - Ext: Java Quick Starter: jqs@sun.com - c:\program files\java\jre6\lib\deploy\jqs\ff
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\DotNetAssistantExtension
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - %profile%\extensions\{20a82645-c095-46ed-80e3-08825760534b}
.
============= SERVICES / DRIVERS ===============
.
R1 mfehidk;McAfee Inc. mfehidk;c:\windows\system32\drivers\mfehidk.sys [2008-12-10 214664]
R2 EngineServer;EngineServer;c:\program files\mcafee\managed virusscan\vscan\EngineServer.exe [2008-12-10 14144]
R2 LANPkt;Realtek LANPkt Protocol Driver;c:\windows\system32\drivers\LANPkt.sys [2008-12-10 8960]
R2 McShield;McShield;c:\progra~1\mcafee\manage~1\vscan\McShield.exe [2008-12-10 144704]
R2 myAgtSvc;McAfee Virus and Spyware Protection Service;c:\program files\mcafee\managed virusscan\agent\myAgtSvc.exe [2010-4-12 282824]
R3 Diag69xp;Diag69xp;c:\windows\system32\drivers\diag69xp.sys [2008-12-10 11264]
R3 MfeAVFK;McAfee Inc. MfeAVFK;c:\windows\system32\drivers\mfeavfk.sys [2008-12-10 79816]
R3 MfeBOPK;McAfee Inc. MfeBOPK;c:\windows\system32\drivers\mfebopk.sys [2008-12-10 35272]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2010-2-1 135664]
S2 MBAMService;MBAMService;c:\program files\malwarebytes' anti-malware\mbamservice.exe [2011-6-10 366640]
S3 GoogleDesktopManager-092308-165331;Google Desktop Manager 5.8.809.23506;c:\program files\google\google desktop search\GoogleDesktop.exe [2008-12-10 30192]
S3 gupdatem;Google Update Service (gupdatem);c:\program files\google\update\GoogleUpdate.exe [2010-2-1 135664]
S3 MBAMProtector;MBAMProtector;\??\c:\windows\system32\drivers\mbam.sys --> c:\windows\system32\drivers\mbam.sys [?]
S3 MBAMSwissArmy;MBAMSwissArmy;c:\windows\system32\drivers\mbamswissarmy.sys [2011-6-10 39984]
S3 MfeRKDK;McAfee Inc. MfeRKDK;c:\windows\system32\drivers\mferkdk.sys [2008-12-10 34248]
S3 RTLVLAN;Realtek VLAN Intermediate Driver;c:\windows\system32\drivers\RTLVLAN.SYS [2008-12-10 16640]
S3 WDC_SAM;WD SCSI Pass Thru driver;c:\windows\system32\drivers\wdcsam.sys [2008-5-6 11520]
.
=============== Created Last 30 ================
.
2011-06-10 17:58:47 -------- d-----w- c:\program files\iPod
2011-06-10 17:58:44 -------- d-----w- c:\program files\iTunes
2011-06-10 17:54:40 -------- d-----w- c:\program files\Bonjour
2011-06-10 17:29:44 -------- d-----w- C:\rdg
2011-06-10 15:41:01 -------- d-----w- c:\program files\Trend Micro
2011-06-10 15:18:05 -------- d-----w- c:\windows\pss
2011-06-10 15:16:34 -------- d-----w- C:\3560f4613c759dd935210971b18b
2011-06-10 14:12:27 -------- d-----w- c:\documents and settings\margulies\application data\Malwarebytes
2011-06-10 13:56:40 39984 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2011-06-10 13:56:39 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2011-06-10 13:56:39 -------- d-----w- c:\documents and settings\all users\application data\Malwarebytes
2011-06-09 03:56:29 4224 ----a-w- c:\windows\system32\beep.sys
2011-06-09 03:52:53 -------- d-----w- C:\spoolerlogs
.
==================== Find3M ====================
.
2011-04-06 20:20:16 91424 ----a-w- c:\windows\system32\dnssd.dll
2011-04-06 20:20:16 197920 ----a-w- c:\windows\system32\dnssdX.dll
2011-04-06 20:20:16 107808 ----a-w- c:\windows\system32\dns-sd.exe
.
============= FINISH: 14:24:10.31 ===============

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#2 Shannon2012

Shannon2012

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Posted 18 June 2011 - 09:20 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

We also need a new log from the GMER anti-rootkit scanner. Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice

Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


Shannon

#3 Shannon2012

Shannon2012

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Posted 27 June 2011 - 01:09 PM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.
Shannon




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