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Do any ISP's still offer U.S.-based phone support?


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8 replies to this topic

#1 EducatedGuess

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Posted 10 June 2011 - 02:09 PM

Hi, everyone. This may be an unusual question, but many have thought about it, I'm sure.

I am not a prejudiced person, but the amount of time wasted when talking to the Phillipines or India from my current Internet Service Provider just drives me up the wall.

Does anyone know of an internet service provider company that still offers U.S.-based tech support? I honestly think I'd be willing to pay the extra. Certainly it can't ALL have gone overseas. Any ideas?

Thank You, EducatedGuess.

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#2 boopme

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Posted 10 June 2011 - 02:47 PM

They do at Optimum cable, if your in their area
http://www.optimum.com/online/
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#3 EducatedGuess

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Posted 10 June 2011 - 04:23 PM

Boopme, thanks, I will check them out.

#4 Romeo29

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Posted 10 June 2011 - 11:38 PM

Roadrunner in Maine has US support. My friend lives there and she talks to Roadrunner all the time.

Edited by Romeo29, 10 June 2011 - 11:39 PM.


#5 EducatedGuess

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Posted 11 June 2011 - 02:48 AM

Romeo, thanks, I will check them out in California.

#6 NpaMA

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Posted 12 June 2011 - 10:21 AM

Most ISPs have their "business" customers on US based support/billing. If it's really worth it to you, you may consider upgrading to their business plan for $10-15 more per month.

#7 EducatedGuess

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Posted 14 June 2011 - 10:02 AM

NpaMA, thanks for responding. I'm really shopping price on ISP's, so this solution probably won't work for me, but I do thank you for responding, and I will at least check it out.

#8 Eyesee

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Posted 14 June 2011 - 11:41 AM

Knowing what part of the country you are in may help for determining ISP availability in your area.
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#9 EducatedGuess

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Posted 14 June 2011 - 11:47 AM

EyeSee, ooops, sorry, yeah. I'm in Los Angeles. I am trying to avoid doing business with Verizon again. Right now I am trying a small local company named DLS Extreme, but I am having trouble with them and may or may not stay with them. For some reason, I get get online directly with them, but then my wireless router won't work for some reason. I have spent hours on the phone with the router company (NetGear) without fixing the problem, and even bought a second quality router from Cisco, same problem. Thanks! EducatedGuess.




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