My Dell v313 AIO printer's scanning & copying functions no longer work properly. (Printer is just over 1 year old now). When I attempt to scan in a document as a .pdf file or try to make a copy of any document, the unit causes the scanned document and any copy printed out, to come out with a gray-colored shading over the entire document. Any text in the document is barely visible underneath the shading. (When looking at the .pdf file containing the scanned-in document, it displays on the screen with the same gray-colored shading).
I have no problem in printing out any of my documents on the hard or flash drives, or pages from the Internet. I have already checked Dell's website for driver updates, but Dell states they no longer provide updates or support for this model printer. (This printer is NOT the wireless v313 model).
I have performed the print head cleaning & deep cleaning routine; removed & replaced the ink cartridges with brand new ones...all to no avail.
System specs: Dell Dimension 3000 mid tower, running Windows XP PRO SP3, Intel Pentium 4, 3.00 gHz CPU, 40 GB hard drive (80% free space).
Thank you for your time and review of my inquiry.
Edited by spc3rd, 10 June 2011 - 02:47 PM.