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Windows XP Restore PC Performance & Stability Analysis Repor


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3 replies to this topic

#1 veggiebin

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Posted 10 June 2011 - 01:05 PM

I was wondering if someone could please help me.

Yesterday, my computer pulled up this window that is entitled PC Performance & Stability analysis report, with Windows XP Restore in the blue at the top. The entire background of my computer is black, and when I try to run programs using the start menu, it tells me that it is empty.

When initially looking at this, I thought it was the Windows XP Security virus you have listed in your self help area. So, I started by going to a "healthy" computer and downloading the FixNCR.reg. That helped a bit, in that now I can get onto the internet from my own computer. When I came back on here to see what to do next, I stumbled upon someone who is calling this the Windows XP Restore virus.

So, I was hoping someone could walk me through fixing this.

Thanks!

Edited by hamluis, 11 June 2011 - 11:29 AM.
No logs, moved from MRL to AII.


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#2 veggiebin

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Posted 11 June 2011 - 02:45 PM

So, this was edited because it does not contain a log. How do I do that? I am not an IT person. I suppose that answers my question of why no one was replying. Is there a place on this websitte that explains how to retrieve the log? I would appreciate any help anyone is willing to offer me. Thanks!

#3 veggiebin

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Posted 12 June 2011 - 04:55 PM

I went through the malware removal steps for Windows XP Recovery, as was posted on this website, and I think it is all good now. Thanks for having this available!

I do still have a box that pops up with "Error loading C:\WINDOWS\dxmszc32.dll The specified module could not be found". I don't know what to do with that...

And, I cannot download anything from my computer. I needed to go to a neighbor's computer to transfer everything. That is still not working. Although, it is now just coming up as canceled, rather than saying that my security settings are not allowing it. I changed all of my settings, in hopes of fixing it, but to no avail.

Can anyone out there help me with these?

Oh, and I figured out the log - it comes up when you run the programs. I don't think I did dds before starting the self help.

Edited by veggiebin, 12 June 2011 - 05:49 PM.


#4 Orange Blossom

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Posted 18 June 2011 - 07:38 PM

Hello,

My apologies that you weren't directed to the preparation guide to begin with. I'm glad, however, that you managed to find it.

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic404676.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

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