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Cannot Install Anti-Virus Software


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5 replies to this topic

#1 Verity_Girl

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Posted 10 June 2011 - 01:47 AM

My operating system is Vista.

My anti-virus is Norton's Internet Security 2011.

I started my PC and an error message stated that "Windows Media Tool" had stopped working and then windows alerted me to the fact that I had no anti-virus. I also found that my email client had duplicated accounts for some reason and was sending out double every thing. I rectified the email problem.

However, I cannot reinstall Norton's or any other anti-virus.

Steps I have taken:

  • Ran Norton's Removal Tool twice in safe mode
  • Deleted Norton folders from Program Files and Program Data folders as instructed
  • Searched for any remaining Norton files and found none
  • Downloaded Norton's Internet Security and installed it as Administrator.

I went through this scenario several times. The application flashes the "Initialization" window up twice and then that is it. It didn't install and the log file said it was Error: 0x8000ffff : Catastrophic Failure

I then ran:
  • Malwarebytes
  • HitmanPro
  • Superantispyware
  • CCleaner
  • Stinger
  • TDSS Killer

All returned nothing, with the exception of CC Cleaner which were the normal stuff you would expect.

I then repeated the process of running the Norton's removal tool and reinstallation of NIS again with exactly the same result.

So as a precautionary measure (until I could find a solution) I tried to install the free Avast antivirus with the same result. It started to install and then stated it had incurred a problem.

Can someone please tell me my next step\s?

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#2 cryptodan

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Posted 13 June 2011 - 02:30 PM

Can you post the logs from the tools you have used.

#3 Verity_Girl

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Posted 15 June 2011 - 12:29 AM

I can give you a couple of logs. I didn't save logs of the other applications - I can run them again if you wish.

Mbam Log:

Malwarebytes' Anti-Malware 1.51.0.1200
www.malwarebytes.org

Database version: 6814

Windows 6.0.6002 Service Pack 2
Internet Explorer 9.0.8112.16421

9/06/2011 11:41:51 AM
mbam-log-2011-06-09 (11-41-51).txt

Scan type: Full scan (C:\|D:\|)
Objects scanned: 305066
Time elapsed: 1 hour(s), 1 minute(s), 19 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


Norton Internet Security Install Log:

2011-06-09-14-33-55-514 : 0x0584 : Information : install version: 6.8.1.20
2011-06-09-14-33-55-514 : 0x0584 : Information : command line: "C:\Users\lyn\Desktop\NIS_18.1.0.37_SYMTB_CNET_LOEM_MRFTT_176_5407_P.exe"
2011-06-09-14-33-55-514 : 0x0584 : Information : base install folder: C:\Program Files\NortonInstaller
2011-06-09-14-33-55-514 : 0x0584 : Information : install log folder: C:\ProgramData\NortonInstaller\Logs\2011-06-09-14h33m55s
2011-06-09-14-33-55-514 : 0x0584 : Information : install temp folder: C:\ProgramData\NortonInstaller\SymTemp
2011-06-09-14-33-55-546 : 0x0584 : Information : Install Cache: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37
2011-06-09-14-33-55-577 : 0x0584 : Information : Start: Extract Package
2011-06-09-14-33-55-577 : 0x0584 : Information : End of EXE module: 765952
2011-06-09-14-33-55-577 : 0x0584 : Information : Start: extract stub
2011-06-09-14-33-55-577 : 0x0584 : Information : Finish: extract stub
2011-06-09-14-33-55-577 : 0x0584 : Information : Start: fix stub signature
2011-06-09-14-33-56-045 : 0x0584 : Information : Finish: fix stub signature
2011-06-09-14-33-56-045 : 0x0584 : Information : base adjusted to 771678
2011-06-09-14-33-56-045 : 0x0584 : Information : Extracting: UIPackage
2011-06-09-14-33-56-716 : 0x0584 : Information : Done Extracting: UIPackage
2011-06-09-14-33-56-716 : 0x0584 : Information : base adjusted to 2648113
2011-06-09-14-33-56-716 : 0x0584 : Information : base adjusted to 116285306
2011-06-09-14-33-56-716 : 0x0584 : Information : base adjusted to 118557792
2011-06-09-14-33-56-716 : 0x0584 : Information : Finished: Extract Package: 0x00000000
2011-06-09-14-33-56-716 : 0x0584 : Information : delete folder: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\05\01
2011-06-09-14-33-56-716 : 0x0584 : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\05\01\instui.loc
2011-06-09-14-33-56-716 : 0x0584 : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\05\01\prodkey.htm
2011-06-09-14-33-56-716 : 0x0584 : Information : delete empty folder: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\05
2011-06-09-14-33-56-716 : 0x0584 : Information : delete folder: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\0E\01
2011-06-09-14-33-56-716 : 0x0584 : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\0E\01\instui.loc
2011-06-09-14-33-56-716 : 0x0584 : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\0E\01\prodkey.htm
2011-06-09-14-33-56-716 : 0x0584 : Information : delete empty folder: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\0E
2011-06-09-14-33-56-716 : 0x0584 : Information : delete folder: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\15\01
2011-06-09-14-33-56-716 : 0x0584 : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\15\01\instui.loc
2011-06-09-14-33-56-716 : 0x0584 : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\15\01\prodkey.htm
2011-06-09-14-33-56-716 : 0x0584 : Information : delete empty folder: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\15
2011-06-09-14-33-56-716 : 0x0584 : Information : delete folder: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\16\01
2011-06-09-14-33-56-716 : 0x0584 : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\16\01\instui.loc
2011-06-09-14-33-56-716 : 0x0584 : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\16\01\prodkey.htm
2011-06-09-14-33-56-716 : 0x0584 : Information : delete empty folder: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\16
2011-06-09-14-33-56-716 : 0x0584 : Information : delete on reboot: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\16\02
2011-06-09-14-33-56-716 : 0x0584 : Information : delete on reboot: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\16\02
2011-06-09-14-33-56-934 : 0x0584 : Information : delete on reboot: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\16
2011-06-09-14-33-56-934 : 0x0584 : Information : delete folder: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\11\01
2011-06-09-14-33-56-934 : 0x0584 : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\11\01\instui.loc
2011-06-09-14-33-56-934 : 0x0584 : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\11\01\prodkey.htm
2011-06-09-14-33-56-934 : 0x0584 : Information : delete empty folder: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\11
2011-06-09-14-33-56-934 : 0x0584 : Information : delete folder: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\04\02
2011-06-09-14-33-56-934 : 0x0584 : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\04\02\instui.loc
2011-06-09-14-33-56-934 : 0x0584 : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\04\02\prodkey.htm
2011-06-09-14-33-56-934 : 0x0584 : Information : delete empty folder: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\04
2011-06-09-14-33-56-934 : 0x0584 : Information : delete on reboot: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\04\01
2011-06-09-14-33-56-934 : 0x0584 : Information : delete on reboot: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\04\01
2011-06-09-14-33-56-934 : 0x0584 : Information : delete on reboot: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\04
2011-06-09-14-33-56-934 : 0x0584 : Information : delete folder: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\04\01
2011-06-09-14-33-56-934 : 0x0584 : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\04\01\instui.loc
2011-06-09-14-33-56-934 : 0x0584 : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\04\01\prodkey.htm
2011-06-09-14-33-56-934 : 0x0584 : Information : delete empty folder: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\04
2011-06-09-14-33-56-934 : 0x0584 : Information : delete folder: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\12\01
2011-06-09-14-33-56-934 : 0x0584 : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\12\01\instui.loc
2011-06-09-14-33-56-934 : 0x0584 : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\12\01\prodkey.htm
2011-06-09-14-33-56-934 : 0x0584 : Information : delete empty folder: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\12
2011-06-09-14-33-56-950 : 0x0584 : Information : delete folder: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\19\01
2011-06-09-14-33-56-950 : 0x0584 : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\19\01\instui.loc
2011-06-09-14-33-56-950 : 0x0584 : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\19\01\prodkey.htm
2011-06-09-14-33-56-950 : 0x0584 : Information : delete empty folder: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\19
2011-06-09-14-33-56-950 : 0x0584 : Information : delete folder: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\1F\01
2011-06-09-14-33-56-950 : 0x0584 : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\1F\01\instui.loc
2011-06-09-14-33-56-950 : 0x0584 : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\1F\01\prodkey.htm
2011-06-09-14-33-56-950 : 0x0584 : Information : delete empty folder: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\1F
2011-06-09-14-33-56-950 : 0x0584 : Information : delete folder: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\08\01
2011-06-09-14-33-56-950 : 0x0584 : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\08\01\instui.loc
2011-06-09-14-33-56-950 : 0x0584 : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\08\01\prodkey.htm
2011-06-09-14-33-56-950 : 0x0584 : Information : delete empty folder: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\08
2011-06-09-14-33-56-950 : 0x0584 : Information : delete folder: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\18\01
2011-06-09-14-33-56-950 : 0x0584 : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\18\01\instui.loc
2011-06-09-14-33-56-950 : 0x0584 : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\18\01\prodkey.htm
2011-06-09-14-33-56-950 : 0x0584 : Information : delete empty folder: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\18
2011-06-09-14-33-56-950 : 0x0584 : Information : delete folder: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\1B\01
2011-06-09-14-33-56-950 : 0x0584 : Information : delete empty folder: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\1B
2011-06-09-14-33-56-950 : 0x0584 : Information : C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\fallback.dat created for 0409
2011-06-09-14-33-56-950 : 0x0584 : Information : Start: Load InstallUI
2011-06-09-14-33-57-012 : 0x0584 : Information : LoadResourceModule(): C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\09\01\instUI.loc, 0409
2011-06-09-14-33-57-012 : 0x0584 : Information : Finish: Load InstallUI
2011-06-09-14-33-57-012 : 0x0584 : Information : CProgressDocument::CProgressDocument(75) :
2011-06-09-14-33-57-012 : 0x0EBC : Information : Start: Extracting Layout
2011-06-09-14-33-57-215 : 0x0584 : Information : start: OnDocumentComplete
2011-06-09-14-33-57-262 : 0x0584 : Information : finish: OnDocumentComplete
2011-06-09-14-33-57-622 : 0x0EBC : Information : Finished: Extracting Layout (C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37
2011-06-09-14-33-57-622 : 0x0EBC : Information : Start: Load EngineManager
2011-06-09-14-33-57-700 : 0x0EBC : Error : CEngineWrapper::Load(67) : failed to initialize Engine: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\engine.dll (0x80010300)
2011-06-09-14-33-57-700 : 0x0EBC : Error : CInstallManager::LaunchEngine(1921) : failed to load engine: 0x8000ffff
2011-06-09-14-33-57-734 : 0x0584 : Information : Start: Contains Package
2011-06-09-14-33-57-734 : 0x0584 : Information : End of EXE module: 765952
2011-06-09-14-33-57-734 : 0x0584 : Information : REAL End of EXE module: 771456
2011-06-09-14-33-57-734 : 0x0584 : Information : Finished: Contains Package
2011-06-09-14-33-57-734 : 0x0584 : Information : Start: Extract Package
2011-06-09-14-33-57-734 : 0x0584 : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\06\01\instui.loc
2011-06-09-14-33-57-734 : 0x0584 : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\06\01\prodkey.htm
2011-06-09-14-33-57-734 : 0x0584 : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\07\01\instui.loc
2011-06-09-14-33-57-734 : 0x0584 : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\07\01\prodkey.htm
2011-06-09-14-33-57-734 : 0x0584 : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\09\01\InstUI.loc
2011-06-09-14-33-57-734 : 0x0584 : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\09\01\ProdKey.htm
2011-06-09-14-33-57-734 : 0x0584 : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\0a\03\instui.loc
2011-06-09-14-33-57-734 : 0x0584 : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\0a\03\prodkey.htm
2011-06-09-14-33-57-734 : 0x0584 : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\0b\01\instui.loc
2011-06-09-14-33-57-734 : 0x0584 : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\0b\01\prodkey.htm
2011-06-09-14-33-57-749 : 0x0584 : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\0c\01\instui.loc
2011-06-09-14-33-57-749 : 0x0584 : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\0c\01\prodkey.htm
2011-06-09-14-33-57-749 : 0x0584 : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\10\01\instui.loc
2011-06-09-14-33-57-749 : 0x0584 : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\10\01\prodkey.htm
2011-06-09-14-33-57-749 : 0x0584 : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\13\01\instui.loc
2011-06-09-14-33-57-749 : 0x0584 : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\13\01\prodkey.htm
2011-06-09-14-33-57-749 : 0x0584 : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\14\01\instui.loc
2011-06-09-14-33-57-749 : 0x0584 : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\14\01\prodkey.htm
2011-06-09-14-33-57-749 : 0x0584 : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\16\02\instui.loc
2011-06-09-14-33-57-749 : 0x0584 : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\16\02\prodkey.htm
2011-06-09-14-33-57-749 : 0x0584 : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\1d\01\instui.loc
2011-06-09-14-33-57-749 : 0x0584 : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\1d\01\prodkey.htm
2011-06-09-14-33-57-749 : 0x0584 : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\allcpr.7z
2011-06-09-14-33-57-749 : 0x0584 : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\ccIPC.dll
2011-06-09-14-33-57-749 : 0x0584 : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\ccL100U.dll
2011-06-09-14-33-57-749 : 0x0584 : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\ccSet.dll
2011-06-09-14-33-57-749 : 0x0584 : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\cltLMSxi.dll
2011-06-09-14-33-57-749 : 0x0584 : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\Engine.dll
2011-06-09-14-33-57-749 : 0x0584 : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\fallback.dat
2011-06-09-14-33-57-749 : 0x0584 : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\Install.mft
2011-06-09-14-33-57-749 : 0x0584 : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\InstStub.exe
2011-06-09-14-33-57-749 : 0x0584 : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\InstUI.dll
2011-06-09-14-33-57-749 : 0x0584 : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\layout.dat
2011-06-09-14-33-57-749 : 0x0584 : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\Lue.dll
2011-06-09-14-33-57-749 : 0x0584 : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\maplngid.dat
2011-06-09-14-33-57-749 : 0x0584 : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\Microsoft.VC90.CRT\Microsoft.VC90.CRT.manifest
2011-06-09-14-33-57-749 : 0x0584 : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\Microsoft.VC90.CRT\msvcm90.dll
2011-06-09-14-33-57-765 : 0x0584 : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\Microsoft.VC90.CRT\msvcp90.dll
2011-06-09-14-33-57-765 : 0x0584 : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\Microsoft.VC90.CRT\msvcr90.dll
2011-06-09-14-33-57-765 : 0x0584 : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\Norton.guid
2011-06-09-14-33-57-765 : 0x0584 : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\ProdCbk.dll
2011-06-09-14-33-57-765 : 0x0584 : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\ProdMap.dat
2011-06-09-14-33-57-765 : 0x0584 : Information : End of EXE module: 765952
2011-06-09-14-33-57-765 : 0x0584 : Information : Start: extract stub
2011-06-09-14-33-57-765 : 0x0584 : Information : Finish: extract stub
2011-06-09-14-33-57-765 : 0x0584 : Information : Start: fix stub signature
2011-06-09-14-33-58-171 : 0x0584 : Information : Finish: fix stub signature
2011-06-09-14-33-58-171 : 0x0584 : Information : base adjusted to 771678
2011-06-09-14-33-58-171 : 0x0584 : Information : Extracting: UIPackage
2011-06-09-14-33-58-857 : 0x0584 : Information : Done Extracting: UIPackage
2011-06-09-14-33-58-857 : 0x0584 : Information : base adjusted to 2648113
2011-06-09-14-33-58-857 : 0x0584 : Information : base adjusted to 116285306
2011-06-09-14-33-58-857 : 0x0584 : Information : base adjusted to 118557792
2011-06-09-14-33-58-857 : 0x0584 : Information : Finished: Extract Package: 0x00000000
2011-06-09-14-33-58-857 : 0x0584 : Information : Start: Load InstallUI
2011-06-09-14-33-58-904 : 0x0584 : Information : LoadResourceModule(): C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\09\01\instUI.loc, 0409
2011-06-09-14-33-58-904 : 0x0584 : Information : Finish: Load InstallUI
2011-06-09-14-33-58-904 : 0x0584 : Information : CProgressDocument::CProgressDocument(75) :
2011-06-09-14-33-58-904 : 0x0F08 : Information : Start: Extracting Layout
2011-06-09-14-33-59-060 : 0x0584 : Information : start: OnDocumentComplete
2011-06-09-14-33-59-061 : 0x0584 : Information : finish: OnDocumentComplete
2011-06-09-14-33-59-534 : 0x0F08 : Information : Finished: Extracting Layout (C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37
2011-06-09-14-33-59-534 : 0x0F08 : Information : Start: Load EngineManager
2011-06-09-14-33-59-567 : 0x0F08 : Error : CEngineWrapper::Load(67) : failed to initialize Engine: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\engine.dll (0x80010300)
2011-06-09-14-33-59-568 : 0x0F08 : Error : CInstallManager::LaunchEngine(1921) : failed to load engine: 0x8000ffff
2011-06-09-14-33-59-603 : 0x0584 : Information : Start: Contains Package
2011-06-09-14-33-59-603 : 0x0584 : Information : End of EXE module: 765952
2011-06-09-14-33-59-603 : 0x0584 : Information : REAL End of EXE module: 771456
2011-06-09-14-33-59-603 : 0x0584 : Information : Finished: Contains Package
2011-06-09-14-33-59-603 : 0x0584 : Information : Start: Extract Package
2011-06-09-14-33-59-603 : 0x0584 : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\04\01\instui.loc
2011-06-09-14-33-59-603 : 0x0584 : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\04\01\prodkey.htm
2011-06-09-14-33-59-603 : 0x0584 : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\04\02\instui.loc
2011-06-09-14-33-59-603 : 0x0584 : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\04\02\prodkey.htm
2011-06-09-14-33-59-603 : 0x0584 : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\05\01\instui.loc
2011-06-09-14-33-59-619 : 0x0584 : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\05\01\prodkey.htm
2011-06-09-14-33-59-619 : 0x0584 : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\06\01\instui.loc
2011-06-09-14-33-59-619 : 0x0584 : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\06\01\prodkey.htm
2011-06-09-14-33-59-619 : 0x0584 : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\07\01\instui.loc
2011-06-09-14-33-59-619 : 0x0584 : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\07\01\prodkey.htm
2011-06-09-14-33-59-619 : 0x0584 : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\08\01\instui.loc
2011-06-09-14-33-59-619 : 0x0584 : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\08\01\prodkey.htm
2011-06-09-14-33-59-619 : 0x0584 : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\09\01\InstUI.loc
2011-06-09-14-33-59-619 : 0x0584 : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\09\01\ProdKey.htm
2011-06-09-14-33-59-619 : 0x0584 : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\0a\03\instui.loc
2011-06-09-14-33-59-619 : 0x0584 : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\0a\03\prodkey.htm
2011-06-09-14-33-59-619 : 0x0584 : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\0b\01\instui.loc
2011-06-09-14-33-59-619 : 0x0584 : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\0b\01\prodkey.htm
2011-06-09-14-33-59-634 : 0x0584 : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\0c\01\instui.loc
2011-06-09-14-33-59-634 : 0x0584 : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\0c\01\prodkey.htm
2011-06-09-14-33-59-634 : 0x0584 : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\0e\01\instui.loc
2011-06-09-14-33-59-634 : 0x0584 : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\0e\01\prodkey.htm
2011-06-09-14-33-59-634 : 0x0584 : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\10\01\instui.loc
2011-06-09-14-33-59-634 : 0x0584 : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\10\01\prodkey.htm
2011-06-09-14-33-59-634 : 0x0584 : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\11\01\instui.loc
2011-06-09-14-33-59-634 : 0x0584 : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\11\01\prodkey.htm
2011-06-09-14-33-59-634 : 0x0584 : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\12\01\instui.loc
2011-06-09-14-33-59-634 : 0x0584 : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\12\01\prodkey.htm
2011-06-09-14-33-59-634 : 0x0584 : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\13\01\instui.loc
2011-06-09-14-33-59-634 : 0x0584 : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\13\01\prodkey.htm
2011-06-09-14-33-59-634 : 0x0584 : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\14\01\instui.loc
2011-06-09-14-33-59-634 : 0x0584 : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\14\01\prodkey.htm
2011-06-09-14-33-59-634 : 0x0584 : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\15\01\instui.loc
2011-06-09-14-33-59-634 : 0x0584 : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\15\01\prodkey.htm
2011-06-09-14-33-59-650 : 0x0584 : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\16\01\instui.loc
2011-06-09-14-33-59-650 : 0x0584 : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\16\01\prodkey.htm
2011-06-09-14-33-59-650 : 0x0584 : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\16\02\instui.loc
2011-06-09-14-33-59-650 : 0x0584 : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\16\02\prodkey.htm
2011-06-09-14-33-59-650 : 0x0584 : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\18\01\instui.loc
2011-06-09-14-33-59-650 : 0x0584 : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\18\01\prodkey.htm
2011-06-09-14-33-59-650 : 0x0584 : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\19\01\instui.loc
2011-06-09-14-33-59-650 : 0x0584 : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\19\01\prodkey.htm
2011-06-09-14-33-59-650 : 0x0584 : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\1d\01\instui.loc
2011-06-09-14-33-59-650 : 0x0584 : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\1d\01\prodkey.htm
2011-06-09-14-33-59-650 : 0x0584 : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\1f\01\instui.loc
2011-06-09-14-33-59-650 : 0x0584 : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\1f\01\prodkey.htm
2011-06-09-14-33-59-650 : 0x0584 : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\allcpr.7z
2011-06-09-14-33-59-650 : 0x0584 : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\ccIPC.dll
2011-06-09-14-33-59-650 : 0x0584 : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\ccL100U.dll
2011-06-09-14-33-59-650 : 0x0584 : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\ccSet.dll
2011-06-09-14-33-59-650 : 0x0584 : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\cltLMSxi.dll
2011-06-09-14-33-59-650 : 0x0584 : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\Engine.dll
2011-06-09-14-33-59-650 : 0x0584 : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\Install.mft
2011-06-09-14-33-59-650 : 0x0584 : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\InstStub.exe
2011-06-09-14-33-59-650 : 0x0584 : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\InstUI.dll
2011-06-09-14-33-59-650 : 0x0584 : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\layout.dat
2011-06-09-14-33-59-665 : 0x0584 : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\Lue.dll
2011-06-09-14-33-59-665 : 0x0584 : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\maplngid.dat
2011-06-09-14-33-59-665 : 0x0584 : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\Microsoft.VC90.CRT\Microsoft.VC90.CRT.manifest
2011-06-09-14-33-59-665 : 0x0584 : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\Microsoft.VC90.CRT\msvcm90.dll
2011-06-09-14-33-59-665 : 0x0584 : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\Microsoft.VC90.CRT\msvcp90.dll
2011-06-09-14-33-59-665 : 0x0584 : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\Microsoft.VC90.CRT\msvcr90.dll
2011-06-09-14-33-59-681 : 0x0584 : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\Norton.guid
2011-06-09-14-33-59-681 : 0x0584 : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\ProdCbk.dll
2011-06-09-14-33-59-681 : 0x0584 : Information : DeleteFile: C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\18.1.0.37\ProdMap.dat
2011-06-09-14-33-59-681 : 0x0584 : Information : End of EXE module: 765952
2011-06-09-14-33-59-681 : 0x0584 : Information : Start: extract stub
2011-06-09-14-33-59-697 : 0x0584 : Information : Finish: extract stub
2011-06-09-14-33-59-697 : 0x0584 : Information : Start: fix stub signature
2011-06-09-14-33-59-946 : 0x0584 : Information : Finish: fix stub signature
2011-06-09-14-33-59-946 : 0x0584 : Information : base adjusted to 771678
2011-06-09-14-33-59-946 : 0x0584 : Information : Extracting: UIPackage
2011-06-09-14-34-00-617 : 0x0584 : Information : Done Extracting: UIPackage
2011-06-09-14-34-00-617 : 0x0584 : Information : base adjusted to 2648113
2011-06-09-14-34-00-617 : 0x0584 : Information : base adjusted to 116285306
2011-06-09-14-34-00-617 : 0x0584 : Information : base adjusted to 118557792
2011-06-09-14-34-00-617 : 0x0584 : Information : Finished: Extract Package: 0x00000000
2011-06-09-14-34-00-617 : 0x0584 : Error : FAILURE: Hint: 12, HR: 0x8000ffff
2011-06-09-14-34-00-617 : 0x0584 : Information : URL: ?module=9003&error=12&OS=6.0.6002.2.0.0&a=8000FFFF&b=1&c=0&language=09.03&product=Norton%20Internet%20Security&v=6.8.1.20&version=18.1.0.37
2011-06-09-14-34-00-633 : 0x0584 : Information : setting timeout to 2s
2011-06-09-14-34-00-633 : 0x0584 : Error : failed to create settings Manager: 0x80010300
2011-06-09-14-34-00-711 : 0x0584 : Error : WinHttpSendRequest call failed, ErrorCode=12007
2011-06-09-14-34-00-711 : 0x0584 : Information : setting timeout to 2s
2011-06-09-14-34-00-711 : 0x0584 : Error : failed to create settings Manager: 0x80010300
2011-06-09-14-34-01-288 : 0x0584 : Information : GetStatus returned 200
2011-06-09-14-34-01-288 : 0x0584 : Information : engine returned: 0x8000ffff (reboot: 0)
2011-06-09-14-34-01-288 : 0x0584 : Information : BB::CProcessPrioritySetterMgr::Stop(791) : Entered
2011-06-09-14-34-01-288 : 0x0584 : Warning : BB::CProcessPrioritySetterMgr::Stop(800) : No running thread to stop
2011-06-09-14-34-01-288 : 0x0584 : Information : BB::CProcessStartupPriorityMgr::Stop(1219) : WaitForExit(INFINITE) BEGIN
2011-06-09-14-34-01-303 : 0x0584 : Information : BB::CProcessStartupPriorityMgr::Stop(1221) : WaitForExit(INFINITE) END
2011-06-09-14-34-01-303 : 0x0584 : Information : Start: 296308, End: 302158, Total: 5850
2011-06-09-14-34-01-303 : 0x0584 : Information : MiniStub: Returned (0x8000ffff)


Stinger:

I am running Stinger every day at present and it keeps coming up with the same listing:

C:\Windows\Downloaded Program Files\FP_AX_CAB_ INSTALLER.exe Found the FakeAlert-REP trojan!!!
C:\Windows\Downloaded Program Files\FP_AX_CAB_ INSTALLER.exe is infected with the FakeAlert! fakealert_REPvirus!!
C:\Windows\Downloaded Program Files\FP_AX_CAB_ INSTALLER.exe could not be repaired


Also when I first start up I get the following warnings:

PMB Volume Watcher.exe-Application Error. The application failed to initialize properly (0xc000005), and
Windows Media Tool has stopped working.

Edited by Verity_Girl, 15 June 2011 - 12:31 AM.


#4 cryptodan

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Posted 15 June 2011 - 04:44 PM

Please follow the instructions in ==>This Guide<==.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include the link to this topic in your new topic and a description of your computer issues and what you have done to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Once you have created the new topic, please reply back here with a link to the new topic.

#5 Verity_Girl

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Posted 19 June 2011 - 10:58 PM

http://www.bleepingcomputer.com/forums/topic404942.html

#6 Blade

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Posted 20 June 2011 - 02:07 AM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic404942.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

~Blade
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