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audio loss problems


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5 replies to this topic

#1 kmeechan

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Posted 10 June 2011 - 12:58 AM

One of your wonderful techs (SweetTech) helped me with removing malware and restoring my PC back to normal but immeduiately following the final cleanup procedures (uninstalled combofix, ran an OTL fix to remove all system restore points, ran OTL cleanup) I noticed loss of audio problems. Other procedues done by me prior to this problem beginning were uninstalling McAfee antivirus/firewall, uninstalling Avast antivirus and installing Online Armor firewall. Here is the thread for the malware removal: http://www.bleepingcomputer.com/forums/topic401004.html I have XP home SP3.

SYMPTOMS:
1. Loss of WINDOWS sounds (i.e XP startup, MSN browser log in, connect/disconnect USB device, yellow activeX download info bar at the top of IE browser, etc.)
2. No audio when playing a youtube video
3. when trying to stream a radio station online there is no audio, says "stream buffer empty"
4. The volume control icon is missing from the lower right task bar
HOWEVER:
I DO hear audio when playing mp3 music or internet radio through itunes or windows media player.

Yes the volume is up in the control panel settings and the audio hardware devices don't show any errors listed.

Any help would be appreciated

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#2 hamluis

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Posted 10 June 2011 - 07:24 AM

Go to Device Manager...uninstall the audio drivers/controller...reinstall same.

Current drivers may be damaged.

Louis

#3 kmeechan

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Posted 13 September 2011 - 01:16 PM

problem solved with a change in the user permissions in the registry

#4 hamluis

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Posted 13 September 2011 - 01:43 PM

Glad you resolved it, thanks...happy computing :).

Louis

#5 kmeechan

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Posted 14 September 2011 - 12:47 AM

do you know if there's a way to close a topic, this one is solved

#6 hamluis

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Posted 14 September 2011 - 06:51 AM

We don't normally close topics...you can consider it completed :).

Louis




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