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Printer spooler stops


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#1 ChrisTettamanti

ChrisTettamanti

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Posted 09 June 2011 - 11:43 PM

Hi...Yesterday, one of the computers on the network at work stopped printing after clicking a "malware" popup. I checked the printers and they have all disappeared. I tried to add just one and the computer says that the spooler has stopped working. I checked the spooler service and it was indeed off. I started it and checked the printer section. Blank still and just as I tried to "add printer" the spooler stopped again. I've run Norton's, MalwareBytes and found nothing. Oh...btw, when I first came over to the computer, a malware program was running (Malware defender) and telling me that nothing could be run because they were infected with the blaster worm 32. Found the culprit in the startup on a safemode boot, disabled it and deleted the defender file. Thought that would take care of it, but it didn't.

Thanks in advance
Chris

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#2 ChrisTettamanti

ChrisTettamanti
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Posted 10 June 2011 - 12:12 PM

Please close this issue. Ran MalwareBytes again and SpyBot S&D with the latest definitions. All fixed. All of the printers showed up.




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