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>Start >program list >PROBLEM

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4 replies to this topic

#1 jedclampit


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Posted 09 June 2011 - 10:01 PM

When I click on >START >ALL PROGRAMS > The list of programs s very few as compared to what it use to be. I removed a rogue antivirus program (antivirus 2011) with Malwearbytes and since then I have this problem.

Edit: Moved topic from XP to the more appropriate forum. ~ Animal

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#2 Broni


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Posted 09 June 2011 - 11:03 PM

Please download Rootkit Unhooker from one of the following links and save it to your desktop.
Link 1 (.exe file)
Link 2 (zipped file)
Link 3 (.rar file)In order to use this tool if you downloaded from either of the second two links, you will need to extract the RKUnhookerLE.exe file using a program capable of extracing ZIP and RAR compressed files. If you don't have an extraction program, you can downlaod, install and use the free 7-zip utility.

  • Double-click on RKUnhookerLE.exe to start the program.
    Vista/Windows 7 users right-click and select Run As Administrator.
  • Click the Report tab, then click Scan.
  • Check Drivers, Stealth, and uncheck the rest.
  • Click OK.
  • Wait until it's finished and then go to File > Save Report.
  • Save the report to your Desktop.
  • Copy and paste the contents of the report into your next reply.
-- Note: You may get this warning...just ignore it, click OK and continue: "Rootkit Unhooker has detected a parasite inside itself! It is recommended to remove parasite, okay?".

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#3 jedclampit

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Posted 10 June 2011 - 05:55 PM

asked for it,its long...lol Thanks for your assistance JED B)
RkU Version: 3.8.389.593, Type LE (SR2)
OS Name: Windows XP
Version 5.1.2600 (Service Pack 3)
Number of processors #1
0x804D7000 C:\WINDOWS\system32\ntoskrnl.exe 2192768 bytes (Microsoft Corporation, NT Kernel & System)
0x804D7000 PnpManager 2192768 bytes
0x804D7000 RAW 2192768 bytes
0x804D7000 WMIxWDM 2192768 bytes
0xBF800000 Win32k 1859584 bytes
0xBF800000 C:\WINDOWS\System32\win32k.sys 1859584 bytes (Microsoft Corporation, Multi-User Win32 Driver)
0xB9BFC000 C:\WINDOWS\system32\DRIVERS\ialmnt5.sys 1302528 bytes (Intel Corporation, Intel Graphics Miniport Driver)
0xB9A7A000 C:\WINDOWS\system32\DRIVERS\IntelC51.sys 1208320 bytes (Intel Corporation, Modem DSP Driver)
0xBF077000 C:\WINDOWS\System32\ialmdd5.DLL 925696 bytes (Intel Corporation, DirectDraw® Driver for Intel® Graphics Technology)
0xB9894000 C:\WINDOWS\system32\drivers\senfilt.sys 733184 bytes (Creative Technology Ltd., Creative WDM Audio Driver)
0xB99E5000 C:\WINDOWS\system32\DRIVERS\IntelC52.sys 610304 bytes (Intel Corporation, Modem CP Driver)
0xF7AF5000 Ntfs.sys 577536 bytes (Microsoft Corporation, NT File System Driver)
0xA8CC8000 C:\WINDOWS\system32\DRIVERS\mrxsmb.sys 458752 bytes (Microsoft Corporation, Windows NT SMB Minirdr)
0xB9315000 C:\WINDOWS\system32\DRIVERS\update.sys 385024 bytes (Microsoft Corporation, Update Driver)
0xF7B82000 mfehidk.sys 380928 bytes (McAfee, Inc., McAfee Link Driver)
0xA8DE6000 C:\WINDOWS\system32\DRIVERS\tcpip.sys 364544 bytes (Microsoft Corporation, TCP/IP Protocol Driver)
0xA8B43000 C:\WINDOWS\system32\DRIVERS\srv.sys 360448 bytes (Microsoft Corporation, Server driver)
0xB97BB000 C:\WINDOWS\system32\drivers\mfefirek.sys 307200 bytes (McAfee, Inc., McAfee Core Firewall Engine Driver)
0xBF159000 C:\WINDOWS\System32\ATMFD.DLL 290816 bytes (Adobe Systems Incorporated, Windows NT OpenType/Type 1 Font Driver)
0xA8665000 C:\WINDOWS\System32\Drivers\HTTP.sys 266240 bytes (Microsoft Corporation, HTTP Protocol Stack)
0xB996B000 C:\WINDOWS\system32\drivers\smwdm.sys 262144 bytes (Analog Devices, Inc., SoundMAX Integrated Digital Audio )
0xBF042000 C:\WINDOWS\System32\ialmdev5.DLL 217088 bytes (Intel Corporation, Component GHAL Driver)
0xF7508000 ACPI.sys 188416 bytes (Microsoft Corporation, ACPI Driver for NT)
0xB9866000 C:\WINDOWS\system32\drivers\windrvr6.sys 188416 bytes (Jungo, WinDriver Device Driver 9.01)
0xA8BEB000 C:\WINDOWS\system32\DRIVERS\mrxdav.sys 184320 bytes (Microsoft Corporation, Windows NT WebDav Minirdr)
0xF7A0F000 NDIS.sys 184320 bytes (Microsoft Corporation, NDIS 5.1 wrapper driver)
0xA8D38000 C:\WINDOWS\system32\DRIVERS\rdbss.sys 176128 bytes (Microsoft Corporation, Redirected Drive Buffering SubSystem Driver)
0xA8D85000 C:\WINDOWS\system32\DRIVERS\netbt.sys 163840 bytes (Microsoft Corporation, MBT Transport driver)
0xB99BF000 C:\WINDOWS\system32\DRIVERS\e100b325.sys 155648 bytes (Intel Corporation, Intel® PRO/100 Adapter NDIS 5.1 driver)
0xA8DAD000 C:\WINDOWS\system32\DRIVERS\ipnat.sys 155648 bytes (Microsoft Corporation, IP Network Address Translator)
0xA8919000 C:\WINDOWS\System32\Drivers\Fastfat.SYS 147456 bytes (Microsoft Corporation, Fast FAT File System Driver)
0xB9806000 C:\WINDOWS\system32\drivers\mfeavfk.sys 147456 bytes (McAfee, Inc., Anti-Virus File System Filter Driver)
0xB9947000 C:\WINDOWS\system32\drivers\portcls.sys 147456 bytes (Microsoft Corporation, Port Class (Class Driver for Port/Miniport Devices))
0xB9BC4000 C:\WINDOWS\system32\DRIVERS\USBPORT.SYS 147456 bytes (Microsoft Corporation, USB 1.1 & 2.0 Port Driver)
0xB9BA1000 C:\WINDOWS\system32\DRIVERS\ks.sys 143360 bytes (Microsoft Corporation, Kernel CSA Library)
0xA8D63000 C:\WINDOWS\System32\drivers\afd.sys 139264 bytes (Microsoft Corporation, Ancillary Function Driver for WinSock)
0xBF020000 C:\WINDOWS\System32\ialmdnt5.dll 139264 bytes (Intel Corporation, Controller Hub for Intel Graphics Driver)
0x806EF000 ACPI_HAL 131840 bytes
0x806EF000 C:\WINDOWS\system32\hal.dll 131840 bytes (Microsoft Corporation, Hardware Abstraction Layer DLL)
0xF7832000 fltmgr.sys 131072 bytes (Microsoft Corporation, Microsoft Filesystem Filter Manager)
0xF74D8000 ftdisk.sys 126976 bytes (Microsoft Corporation, FT Disk Driver)
0xF7ADB000 Mup.sys 106496 bytes (Microsoft Corporation, Multiple UNC Provider driver)
0xA8C81000 C:\WINDOWS\system32\dla\tfsnudf.sys 102400 bytes (Sonic Solutions, Drive Letter Access Component)
0xA8C68000 C:\WINDOWS\system32\dla\tfsnudfa.sys 102400 bytes (Sonic Solutions, Drive Letter Access Component)
0xF74A8000 atapi.sys 98304 bytes (Microsoft Corporation, IDE/ATAPI Port Driver)
0xA8CB0000 C:\WINDOWS\System32\Drivers\dump_atapi.sys 98304 bytes
0xF74C0000 C:\WINDOWS\system32\DRIVERS\SCSIPORT.SYS 98304 bytes (Microsoft Corporation, SCSI Port Driver)
0xF795B000 KSecDD.sys 94208 bytes (Microsoft Corporation, Kernel Security Support Provider Interface)
0xB983B000 C:\WINDOWS\system32\DRIVERS\ndiswan.sys 94208 bytes (Microsoft Corporation, MS PPP Framing Driver (Strong Encryption))
0xA8C9A000 C:\WINDOWS\system32\dla\tfsnifs.sys 90112 bytes (Sonic Solutions, Drive Letter Access Component)
0xF7972000 drvmcdb.sys 86016 bytes (Sonic Solutions, Device Driver)
0xA8864000 C:\WINDOWS\system32\drivers\wdmaud.sys 86016 bytes (Microsoft Corporation, MMSYSTEM Wave/Midi API mapper)
0xB9852000 C:\WINDOWS\system32\DRIVERS\mfendisk.sys 81920 bytes (McAfee, Inc., McAfee NDIS Intermediate Driver)
0xB99AB000 C:\WINDOWS\system32\DRIVERS\parport.sys 81920 bytes (Microsoft Corporation, Parallel Port Driver)
0xB9BE8000 C:\WINDOWS\system32\DRIVERS\VIDEOPRT.SYS 81920 bytes (Microsoft Corporation, Video Port Driver)
0xA8E3F000 C:\WINDOWS\system32\DRIVERS\ipsec.sys 77824 bytes (Microsoft Corporation, IPSec Driver)
0xA8DD3000 C:\WINDOWS\system32\drivers\mfetdi2k.sys 77824 bytes (McAfee, Inc., Anti-Virus Mini-Firewall Driver)
0xF7A3C000 WudfPf.sys 77824 bytes (Microsoft Corporation, Windows Driver Foundation - User-mode Driver Framework Platform Driver)
0xBF000000 C:\WINDOWS\System32\drivers\dxg.sys 73728 bytes (Microsoft Corporation, DirectX Graphics Driver)
0xF74F7000 pci.sys 69632 bytes (Microsoft Corporation, NT Plug and Play PCI Enumerator)
0xB982A000 C:\WINDOWS\system32\DRIVERS\psched.sys 69632 bytes (Microsoft Corporation, MS QoS Packet Scheduler)
0xF7677000 C:\WINDOWS\system32\DRIVERS\serial.sys 65536 bytes (Microsoft Corporation, Serial Device Driver)
0xF7697000 C:\WINDOWS\system32\drivers\drmk.sys 61440 bytes (Microsoft Corporation, Microsoft Kernel DRM Descrambler Filter)
0xF7657000 C:\WINDOWS\system32\DRIVERS\IntelC53.sys 61440 bytes (Intel Corporation, Modem AFE Driver)
0xA97E6000 C:\WINDOWS\system32\DRIVERS\redbook.sys 61440 bytes (Microsoft Corporation, Redbook Audio Filter Driver)
0xB93C3000 C:\WINDOWS\system32\drivers\sysaudio.sys 61440 bytes (Microsoft Corporation, System Audio WDM Filter)
0xA9C19000 C:\WINDOWS\system32\DRIVERS\usbhub.sys 61440 bytes (Microsoft Corporation, Default Hub Driver for USB)
0xBF012000 C:\WINDOWS\System32\ialmrnt5.dll 57344 bytes (Intel Corporation, Controller Hub for Intel Graphics Driver)
0xF75F7000 uaqtusd.sys 57344 bytes
0xF76C7000 C:\WINDOWS\system32\DRIVERS\CLASSPNP.SYS 53248 bytes (Microsoft Corporation, SCSI Class System Dll)
0xF7667000 C:\WINDOWS\system32\DRIVERS\i8042prt.sys 53248 bytes (Microsoft Corporation, i8042 Port Driver)
0xF75B6000 C:\WINDOWS\system32\DRIVERS\rasl2tp.sys 53248 bytes (Microsoft Corporation, RAS L2TP mini-port/call-manager driver)
0xF7627000 VolSnap.sys 53248 bytes (Microsoft Corporation, Volume Shadow Copy Driver)
0xF7596000 C:\WINDOWS\system32\DRIVERS\raspptp.sys 49152 bytes (Microsoft Corporation, Peer-to-Peer Tunneling Protocol)
0xA97C6000 C:\WINDOWS\System32\Drivers\Fips.SYS 45056 bytes (Microsoft Corporation, FIPS Crypto Driver)
0xF7617000 MountMgr.sys 45056 bytes (Microsoft Corporation, Mount Manager)
0xF75A6000 C:\WINDOWS\system32\DRIVERS\raspppoe.sys 45056 bytes (Microsoft Corporation, RAS PPPoE mini-port/call-manager driver)
0xF7448000 C:\WINDOWS\system32\drivers\WmXlCore.sys 45056 bytes (Logitech Inc., Logitech WingMan Translation Driver)
0xF7488000 C:\WINDOWS\system32\drivers\drvnddm.sys 40960 bytes (Sonic Solutions, Device Driver Manager)
0xF7607000 isapnp.sys 40960 bytes (Microsoft Corporation, PNP ISA Bus Driver)
0xB6A87000 C:\WINDOWS\System32\Drivers\NDProxy.SYS 40960 bytes (Microsoft Corporation, NDIS Proxy)
0xF7458000 C:\WINDOWS\system32\DRIVERS\termdd.sys 40960 bytes (Microsoft Corporation, Terminal Server Driver)
0xF7498000 C:\WINDOWS\System32\Drivers\BlackBox.SYS 36864 bytes (RKU Driver)
0xF76B7000 disk.sys 36864 bytes (Microsoft Corporation, PnP Disk Driver)
0xA8EC2000 C:\WINDOWS\system32\DRIVERS\HIDCLASS.SYS 36864 bytes (Microsoft Corporation, Hid Class Library)
0xF7647000 C:\WINDOWS\system32\DRIVERS\intelppm.sys 36864 bytes (Microsoft Corporation, Processor Device Driver)
0xB93A3000 C:\WINDOWS\System32\DRIVERS\ipfltdrv.sys 36864 bytes (Microsoft Corporation, IP FILTER DRIVER)
0xF76E7000 C:\WINDOWS\system32\DRIVERS\msgpc.sys 36864 bytes (Microsoft Corporation, MS General Packet Classifier)
0xA97F6000 C:\WINDOWS\system32\DRIVERS\netbios.sys 36864 bytes (Microsoft Corporation, NetBIOS interface driver)
0xF76D7000 PxHelp20.sys 36864 bytes (Sonic Solutions, Px Engine Device Driver for Windows 2000/XP)
0xF7478000 C:\WINDOWS\system32\dla\tfsncofs.sys 36864 bytes (Sonic Solutions, Drive Letter Access Component)
0xA8F02000 C:\WINDOWS\system32\DRIVERS\wanarp.sys 36864 bytes (Microsoft Corporation, MS Remote Access and Routing ARP Driver)
0xBA697000 C:\WINDOWS\System32\Drivers\Modem.SYS 32768 bytes (Microsoft Corporation, Modem Device Driver)
0xA967D000 C:\WINDOWS\System32\Drivers\Npfs.SYS 32768 bytes (Microsoft Corporation, NPFS Driver)
0xA9665000 C:\WINDOWS\system32\DRIVERS\usbccgp.sys 32768 bytes (Microsoft Corporation, USB Common Class Generic Parent Driver)
0xBA6A7000 C:\WINDOWS\system32\DRIVERS\usbehci.sys 32768 bytes (Microsoft Corporation, EHCI eUSB Miniport Driver)
0xBA68F000 C:\WINDOWS\system32\DRIVERS\fdc.sys 28672 bytes (Microsoft Corporation, Floppy Disk Controller Driver)
0xA9695000 C:\WINDOWS\system32\DRIVERS\HIDPARSE.SYS 28672 bytes (Microsoft Corporation, Hid Parsing Library)
0xF7707000 C:\WINDOWS\system32\DRIVERS\PCIIDEX.SYS 28672 bytes (Microsoft Corporation, PCI IDE Bus Driver Extension)
0xB707F000 C:\WINDOWS\system32\dla\tfsnboio.sys 28672 bytes (Sonic Solutions, Drive Letter Access Component)
0xB70AF000 C:\WINDOWS\system32\DRIVERS\usbprint.sys 28672 bytes (Microsoft Corporation, USB Printer driver)
0xBA687000 C:\WINDOWS\system32\DRIVERS\kbdclass.sys 24576 bytes (Microsoft Corporation, Keyboard Class Driver)
0xBA69F000 C:\WINDOWS\system32\DRIVERS\mohfilt.sys 24576 bytes (Intel Corporation, Filter Driver to Support Modem-on-Hold)
0xBA67F000 C:\WINDOWS\system32\DRIVERS\mouclass.sys 24576 bytes (Microsoft Corporation, Mouse Class Driver)
0xA969D000 C:\WINDOWS\system32\drivers\ssrtln.sys 24576 bytes (Sonic Solutions, Shared Driver Component)
0xBA6AF000 C:\WINDOWS\system32\DRIVERS\usbuhci.sys 24576 bytes (Microsoft Corporation, UHCI USB Miniport Driver)
0xA968D000 C:\WINDOWS\System32\drivers\vga.sys 24576 bytes (Microsoft Corporation, VGA/Super VGA Video Driver)
0xA9AA8000 C:\WINDOWS\system32\DRIVERS\flpydisk.sys 20480 bytes (Microsoft Corporation, Floppy Driver)
0xA9685000 C:\WINDOWS\System32\Drivers\Msfs.SYS 20480 bytes (Microsoft Corporation, Mailslot driver)
0xF770F000 PartMgr.sys 20480 bytes (Microsoft Corporation, Partition Manager)
0xBA66F000 C:\WINDOWS\system32\DRIVERS\ptilink.sys 20480 bytes (Parallel Technologies, Inc., Parallel Technologies DirectParallel IO Library)
0xF773F000 C:\WINDOWS\system32\DRIVERS\raspti.sys 20480 bytes (Microsoft Corporation, PTI DirectParallel® mini-port/call-manager driver)
0xBA677000 C:\WINDOWS\system32\DRIVERS\TDI.SYS 20480 bytes (Microsoft Corporation, TDI Wrapper)
0xB7087000 C:\WINDOWS\System32\watchdog.sys 20480 bytes (Microsoft Corporation, Watchdog Driver)
0xAB176000 C:\WINDOWS\system32\drivers\mbam.sys 16384 bytes (Malwarebytes Corporation, Malwarebytes' Anti-Malware)
0xA974E000 C:\WINDOWS\system32\drivers\MODEMCSA.sys 16384 bytes (Microsoft Corporation, Unimodem CSA Filter)
0xF78B7000 C:\WINDOWS\system32\DRIVERS\mssmbios.sys 16384 bytes (Microsoft Corporation, System Management BIOS Driver)
0xA9D4E000 C:\WINDOWS\system32\DRIVERS\ndisuio.sys 16384 bytes (Microsoft Corporation, NDIS User mode I/O Driver)
0xBA6F4000 C:\WINDOWS\system32\DRIVERS\serenum.sys 16384 bytes (Microsoft Corporation, Serial Port Enumerator)
0xAB16A000 C:\WINDOWS\system32\dla\tfsnopio.sys 16384 bytes (Sonic Solutions, Drive Letter Access Component)
0xF78B3000 C:\WINDOWS\system32\DRIVERS\usbscan.sys 16384 bytes (Microsoft Corporation, USB Scanner Driver)
0xF789B000 C:\WINDOWS\system32\BOOTVID.dll 12288 bytes (Microsoft Corporation, VGA Boot Driver)
0xBA714000 C:\WINDOWS\System32\drivers\Dxapi.sys 12288 bytes (Microsoft Corporation, DirectX API Driver)
0xF7947000 C:\WINDOWS\system32\DRIVERS\hidusb.sys 12288 bytes (Microsoft Corporation, USB Miniport Driver for Input Devices)
0xA962C000 C:\WINDOWS\System32\Drivers\i2omgmt.SYS 12288 bytes (Microsoft Corporation, I2O Utility Filter)
0x8A728000 C:\WINDOWS\system32\KDCOM.DLL 12288 bytes (Microsoft Corporation, Kernel Debugger HW Extension DLL)
0xBA6D7000 C:\WINDOWS\system32\DRIVERS\ndistapi.sys 12288 bytes (Microsoft Corporation, NDIS 3.0 connection wrapper driver)
0xA9620000 C:\WINDOWS\system32\DRIVERS\rasacd.sys 12288 bytes (Microsoft Corporation, RAS Automatic Connection Driver)
0xF78BB000 C:\WINDOWS\system32\drivers\WmBEnum.sys 12288 bytes (Logitech Inc., Logitech WingMan Virtual Bus Enumerator Driver )
0xA960C000 C:\WINDOWS\System32\drivers\ws2ifsl.sys 12288 bytes (Microsoft Corporation, Winsock2 IFS Layer)
0xF7A07000 C:\WINDOWS\System32\Drivers\Beep.SYS 8192 bytes (Microsoft Corporation, BEEP Driver)
0xF79ED000 C:\WINDOWS\system32\DRIVERS\dsunidrv.sys 8192 bytes (Gteko Ltd., GUniDriver)
0xB82A4000 C:\WINDOWS\System32\Drivers\dump_WMILIB.SYS 8192 bytes
0xF7A05000 C:\WINDOWS\System32\Drivers\Fs_Rec.SYS 8192 bytes (Microsoft Corporation, File System Recognizer Driver)
0xF7A03000 C:\WINDOWS\System32\Drivers\incdrm.SYS 8192 bytes (Ahead Software AG, remapper)
0xF79F7000 C:\WINDOWS\System32\Drivers\MCSTRM.SYS 8192 bytes (RealNetworks, Inc., RealNetworks Virtual Path ManagerŪ)
0xF7A09000 C:\WINDOWS\System32\Drivers\mnmdd.SYS 8192 bytes (Microsoft Corporation, Frame buffer simulator)
0xF7997000 C:\WINDOWS\System32\DRIVERS\RDPCDD.sys 8192 bytes (Microsoft Corporation, RDP Miniport)
0xF79C9000 C:\WINDOWS\system32\drivers\sscdbhk5.sys 8192 bytes (Sonic Solutions, Shared Driver Component)
0xF79DD000 C:\WINDOWS\system32\DRIVERS\swenum.sys 8192 bytes (Microsoft Corporation, Plug and Play Software Device Enumerator)
0xB7077000 C:\WINDOWS\system32\dla\tfsnpool.sys 8192 bytes (Sonic Solutions, Drive Letter Access Component)
0xF79CB000 C:\WINDOWS\system32\drivers\USBD.SYS 8192 bytes (Microsoft Corporation, Universal Serial Bus Driver)
0xF7987000 C:\WINDOWS\system32\DRIVERS\WMILIB.SYS 8192 bytes (Microsoft Corporation, WMILIB WMI support library Dll)
0xB9FCD000 C:\WINDOWS\system32\DRIVERS\audstub.sys 4096 bytes (Microsoft Corporation, AudStub Driver)
0xB9FC5000 C:\WINDOWS\System32\drivers\dxgthk.sys 4096 bytes (Microsoft Corporation, DirectX Graphics Driver Thunk)
0xA96CD000 C:\WINDOWS\System32\Drivers\Null.SYS 4096 bytes (Microsoft Corporation, NULL Driver)
0xF7A4F000 pciide.sys 4096 bytes (Microsoft Corporation, Generic PCI IDE Bus Driver)
0xA9922000 C:\WINDOWS\system32\dla\tfsndrct.sys 4096 bytes (Sonic Solutions, Drive Letter Access Component)
0xA9923000 C:\WINDOWS\system32\dla\tfsndres.sys 4096 bytes (Sonic Solutions, Drive Letter Access Component)
!!!!!!!!!!!Hidden driver: 0x8A74431B ?_empty_? 3301 bytes
0xF74A8000 WARNING: suspicious driver modification [atapi.sys::0x8A74431B]

#4 Broni


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Posted 10 June 2011 - 05:57 PM

It looks like you may have rootkited file (atapi.sys).

Further actions are beyond my authority....

With the information you have provided I believe you will need help from the malware removal team. I would like you to start a new thread and post a DDS log HERE and include a link to this thread. Please make sure that you read the information about getting started before you start your thread.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient. Help is on the way!

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#5 hamluis



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Posted 02 July 2011 - 11:08 AM

Reference: http://www.bleepingcomputer.com/forums/topic407266.html

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the logs you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on, the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Now that your log is posted and you are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another Malware Removal Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.


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