Posted 09 June 2011 - 08:15 PM
I have a HP Pavilion dv3 running 64-bit Windows Vista, Service Pack 2. I've had it for about two years now, and a couple of days ago, the battery stopped charging. When I highlight the battery icon in the system tray, I get the following message: "24% available (plugged in, not charging)." When I ran the HP battery check, it said that no batteries were installed, i.e., "The Primary battery was not detected." I'm not sure why the battery wasn't detected? Is this because:
(i) my battery is dead and I need to get a new one, or
(ii) there's some other problem with my laptop? If this is the case, how can I pinpoint what the actual issue is?
I'm guessing that the problem is (i), but I just wanted to be sure before I went off to buy a new battery...
Thanks in advance!