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Can't log on to Windows Vista


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#1 mtsky

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Posted 08 June 2011 - 10:04 PM

Greetings. My friends Windows Vista Home Premium on an HP laptop won't let her log on in normal mode. We can get on in safe mode though.

After entering her password on the log in screen we get a message that says: "User Profile Service Failed. User profile cannot be loaded."

Is there a simple fix for this? Appreciate any help on this problem.

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#2 hamluis

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Posted 09 June 2011 - 09:45 AM

http://support.microsoft.com/kb/947215

http://windows.microsoft.com/en-US/windows-vista/fix-a-corrupted-user-profile

Louis

#3 mtsky

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Posted 09 June 2011 - 02:08 PM

Thanks Louis. Much appreciated.




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