Try doing an online scan to see if it finds anything else that the other scans may have missed.
Please perform a scan with Eset Online Anti-virus Scanner
- If using Mozilla Firefox, you will be prompted to download and use the ESET Smart Installer. Just double-click on esetsmartinstaller_enu.exe to install.
- Vista/Windows 7 users need to run Internet Explorer/Firefox as Administrator. To do this, right-click on the IE icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run As Administrator from the context menu.
- Click the green button.
- Read the End User License Agreement and check the box:
- Check .
- Click the button.
- Accept any security warnings from your browser and allow the download/installation of any require files.
- Under scan settings, check and make sure that the option Remove found threats is NOT checked.
- Click Advanced settings and select the following:
- Scan potentially unwanted applications
- Scan for potentially unsafe applications
- Enable Anti-Stealth technology
- Click the Start button.
- ESET will install itself, download virus signature database updates, and begin scanning your computer.
- The scan will take a while so be patient and do NOT use the computer while the scan is running. Keep all other programs and windows closed.
- When the scan completes, push
- Push , and save the file to your desktop as ESETScan.txt.
- Push the button, then Finish.
- Copy and paste the contents of ESETScan.txt in your next reply. If no threats are found, there is no option to create a log.
is there more that I should do? Such as a registry cleanup?
Anytime you encounter a malware infection on your computer, especially if that computer was used for online banking, has credit card information or other sensitive data on it, all passwords should be changed immediately
to include those used for banking, taxes, email, eBay, paypal and any online activities which require a username and password. You should consider them to be compromised
and change passwords from a clean clean computer as a precaution, not the infected one. If not, an attacker may get the new passwords and transaction information. Banking and credit card institutions should be notified immediately of the possible security breach. Failure to notify your financial institution and local law enforcement can result in refusal to reimburse funds
lost due to fraud or similar criminal activity.Bleeping Computer DOES NOT recommend the use of registry cleaners/optimizers for several reasons: Registry cleaners are extremely powerful applications that can damage the registry by using aggressive cleaning routines and cause your computer to become unbootable
The Windows registry
is a central repository (database) for storing configuration data, user settings and machine-dependent settings, and options for the operating system. It contains information and settings for all hardware, software, users, and preferences. Whenever a user makes changes to settings, file associations, system policies, or installed software, the changes are reflected and stored in this repository. The registry is a crucial component
because it is where Windows "remembers
" all this information, how it works together, how Windows boots the system and what files it uses when it does. The registry is also a vulnerable subsystem, in that relatively small changes done incorrectly can render the system inoperable
. For a more detailed explanation, read Understanding The Registry
. Not all registry cleaners are created equal
. There are a number of them available but they do not all work entirely the same way. Each vendor uses different criteria as to what constitutes a "bad entry
". One cleaner may find entries on your system that will not cause problems when removed, another may not find the same entries, and still another may want to remove entries required for a program to work. Not all registry cleaners create a backup of the registry before making changes
. If the changes prevent the system from booting up, then there is no backup available to restore it in order to regain functionality. A backup of the registry is essential BEFORE
making any changes to the registry. Improperly removing registry entries can hamper malware disinfection
and make the removal process more difficult if your computer becomes infected. For example, removing malware related registry entries before the infection is properly identified can contribute to system instability and even make the malware undetectable
to removal tools. The usefulness of cleaning the registry is highly overrated and can be dangerous
. In most cases, using a cleaner to remove obsolete, invalid, and erroneous entries does not affect system performance but it can result in "unpredictable results
Unless you have a particular problem that requires a registry edit to correct it, I would suggest you leave the registry alone. Using registry cleaning tools unnecessarily
could lead to disastrous effects on your operating system such as preventing it from ever starting again. For routine use, the benefits to your computer are negligible while the potential risks are great
Edited by quietman7, 09 June 2011 - 02:05 PM.